Hello,

Have you managed to complete the verification? Honestly, I'm not sure. Surely the team will need to know whether you collected the winnings with or without a bonus.

I feel that the complaint is the right thing to do now, submit it by using this link if you want. Paste all related communications, screenshots, and emails right into the complaint, please.

As soon as the situation is clearer, the team will provide support, I'm sure.

My verification is not complete, mr bet comes up with something new every time so you don't have to pay. I had won 10,000 euros. The first 5,000 euros were in my account after a few days, then the 2nd payment of 5,000 euros should come. This lasted and I asked what was going on. I was then told that the payment provider had made a mistake, but the money was in my account within 48 hours. But nothing came. After asking again what was going on, I was told that the money would come now. Another 18 days passed, in appointment I deposited money again to play. Now they wanted to re-verify my account so that the payment can be made. For this they wanted a bank statement from 1/17/22 about a Trustly deposit of 250 euros. They have received this in all forms several times. Payment repeatedly declined for days. Then they wanted a utility bill for identification…. Got them too. Payment declined again weeks passed in between. Then they received a visa statement and the bank statement they wanted again as a pdf.... now I've been waiting for 5 days again.

Mein die Verifizierung ist nicht abgeschlossen, mr bet f?llt jedes Mal was neues ein damit sie nicht zahlen müssen. Ich hatte 10.000 Euro gewonnen . Die ersten 5.000 Euro waren nach ein paar Tagen auf meinem Konto , dann sollten die 2. Zahlung von 5.000 Euro kommen. Dies dauerte und ich fragte nach was los sei. Daraufhin sagte man mir dass der zahlungsanbieter einen Fehler gemacht h?tte das Geld aber innerhalb von 48 h auf meinem Konto sei. Es kam aber nichts . Nach erneuter Frage was los sei erz?hlte man mir das das Geld nun kommen würde . Es vergingen weitere 18 Tage , in Ernennung erneut Geld zum Spielen eingezahlt habe.Nun wollte man mein Konto neu verifizieren sodass die Auszahlung erfolgen kann. Dafür wollten sie einen Kontoauszug vom 17.1.22 über eine Trustly Einzahlung von 250 Euro haben. Diese haben sie mehrfach in allen Formen bekommen. Zahlung immer wieder über Tage erneut abgelehnt. Dann wollten sie eine Stromrechnung zur Identifizierung haben …. Haben sie auch bekommen. Zahlung abgelehnt wieder Wochen dazwischen vergangen. Dann haben sie eine Visaabrechnung und den erneuten pdf erwünschten Kontoauszug bekommen…., nun warte ich wieder seit 5 Tagen.

Rejected again, allegedly they didn't get the documents legible, which is nonsense .... first they wanted from 1/17/22. an account statement now from 2/16/23 now again from 1/27/22, they always got everything again. This is pure harassment!

Wieder abgelehnt , angeblich haben sie die Dokumente nicht lesbar bekommen , was Quatsch ist ….erst wollten sie vom 17.1.22. ein Kontoauszug jetzt vom 16.2.23 nun wieder vom 27.1.22 , die haben alles immer wieder bekommen . Das ist reine Schikane!

Submit the complaint. I feel that you have already made what you could. Allow us to help.

Click/tap this link, if you agree.

Can someone advise me or give me tips or explain to me please I don't understand

alguien me puede aconsejar o dar tips o explicarme porfa no entiendo

Hello,

Can you explain what gets wrong when you set the withdrawal? Usually, the best and easiest way is to ask the casino chat operator. I think it's worth a try.

Can you do that?

Hello, I can no longer register with mr bet until a few days ago.

I wrote to the support but got no answer.

Guten Tag ich kann mich bei mr bet nicht mehr anmelden bis vor ein paar Tagen ging es noch.

ich habe den Support angeschrieben bekomme aber keine Antwort.

You have now paid

Sie haben nun doch bezahlt

Hello,

the casino does not allow players from Germany:

https://de.www.kpvfaw.com/Mr-Bet-Casino-Rezensionen

I'm pretty sure this is the case. Have you successfully withdrawn your active balance? I certainly hope you have.

So you received the payment? Great.

Thank you for the update. Anyway, can you access your account now? Germany seems to be off-limits now.

Mr bet!! I have a withdrawal for more than 14 days and they don't PAY?

Mr bet!! Estou com um saque mais de 14 dias e n?o PAGAM?

Hey there.

Can you share more details, please? In some cases submitting the withdrawal s just a first step to actually get paid. Have you already passed the verification? What makes you think the casino won't pay you?

My withdrawal has been in progress for more than 2 days and so far it has not been processed, the chat support is giving automatic responses every time, that the deadline is 24 hours and they are too busy to process, this is a lack of respect with the consumer!

Explain to me how only one withdrawal request was successful, and the others weren't? All done on the same day in short time?

Meu saque está em andamento a mais de 2 dias e até agora n?o entrou em processamento, o chat suporte fica dando respostas automáticas toda vez, de que o prazo é 24 horas e eles est?o com muita carga para processar, isso é uma falta de respeito com o consumidor!

Me explica como somente um pedido de retirada entrou em sucesso, e os outros n?o? Todos feito no mesmo dia em curto espa?o de tempo?

Hello there.

Well, I'd say the casino is too busy to answer you as well as pay the winnings. Sad, but can easily happen. Try to be patient. One was paid, so it should just be a matter of time. ??

Keep us posted about the progress.

I received the information that my account was blocked :C

However, I would have made a withdrawal of BRL 450 BRL, before making the misuse of the bonus. They would have to give me a refund of this money, under the terms they can refuse the withdrawal if it causes 'damage' to the casino, however I did no damage as no withdrawal was made. I await a response from MrBet of my refund

Recebi a informa??o que minha conta foi bloqueada :C

Porém, eu teria feito um saque de R$ 450 BRL, antes de fazer o uso indevido do b?nus. Eles teriam que me dar reembolso desse dinheiro, segundo os termos eles podem recusar o saque se causar 'danos' ao casino, porém eu n?o causei dano algum, já que nenhum saque foi efetuado. Aguardo uma resposta da MrBet do meu reembolso

Hello there, it seems that your complaint is about delayed payment instead.

Care to update Kristina and the complaint? I'd say you should do that, just click this link.

Thank you.

Hello, I wanted to withdraw my balance, as I had been doing every time I played in this casino and at one point they asked me for verification.

I sent them all the documents that I have at my disposal and they will not accept the verification.

The problem is that in invertibility I cannot verify them because the amount that I deposit is from savings from work in BLACK and I do not have any document or something like that.

To which I told them that it seems perfect to me that they have that verification, but when I could not pass it, I withdraw my money and no longer use their platform. To which they tell me that if I don't pass that verification I can't withdraw my balance.

Is there any solution ? 3 weeks ago I come with this. thank you

Hola , quise retirar mi saldo, como venia haciendo cada vez que jugaba en este casino y en un momento me piden verificacion.

Yo les mande todos los documentos que tengo a mi alcance y no me aceptar la verificacion.

El problema es que en invertibilidad yo no puedo comprobarles porque la cantidad que yo deposite son de ahorros de trabajos en NEGRO y no tengo algun documento o algo asi.

A lo que yo les dije que me parece perfecto que tengan esa verificacion, pero yo al no poder pasarla retirar mi dinero y no usar mas su plataforma. A lo que ellos me dicen que si no paso esa verificacion no puedo retirar mi saldo.

hay alguna solucion ? hace 3 semanas vengo con esto . gracias

Hello, every time you play in the casino, you should always keep in mind that passing the verification is inevitable - can't be avoided, and it's the first step to successful withdrawal.

Part of the verification is proof of deposit. Sadly, I probably didn't understand what is wrong with the fund. Care to explain further, please?

You are supposed to play only with your funds, plus only use your own payment options, seems the problem lies here, though I do not know where for now.??

The problem is that they won't let me withdraw without passing the verification. I mean, I can't pass it.

And I told them that I will not be able to do it if I can withdraw MY FUNDS and that's it, I will not use the casino again.

El problema es que no me dejan retirar sin pasar la verificacion. Osea yo no puedo pasarla.

Y les dije que no voy a poder hacerlo si puedo retirar MIS FONDOS y listo , no vuelvo a usar el casino.

So if I understand it correctly, they ask you for the proof on income, but you're unable to provide it, right? The proof of income isn't something that casinos usually ask in general so I'm wondering why they even asked for it.