I would say it's just one employee who doesn't know what the rest is doing... as you said. Sadly, it results in delay, which may provoke players to jump to certain conclusions.

For how long have you been trying to pass the verification, please? And what seems to be wrong with the document?

How should I submit a complaint? The casino doesn't exist here after all.

The whole thing is becoming less and less fun. I have to prove my old address

so the casino can change my new address but if i have the document

to the support send my suddenly I should prove my new address

and not my old one. It's been changing for 4 days now. It's absolutely sickening

Wie soll ich eine Beschwerde einreichen? Das Casino existiert hier doch nicht.

Das ganze wir auch immer unlustiger. Ich soll meine alte Adresse nachweisen

damit das Casino meine neue Adresse ?ndern kann aber wenn ich das Dokument

an den Support schicke meinen die pl?tzlich ich soll meine neue Adresse nachweisen

und nicht meine alte. Das wechselt jetzt seit 4 Tagen permanent. Es ist zum kotzen

There are probably 2 verification processes. 1x the automatic which checks your documents and without

Reason your account verified and then again manually by the staff. Then what for them

full verification is responsible.

Es gibt wohl 2 Verifizierungsprozesse. 1x das automatische was deine Dokumente prüft und ohne

Grund dein Konto verifiziert und dann noch mal manuell von den Mitarbeitern. Was dann für die

komplette Verifizierung verantwortlich ist.

Don't worry, the casino's visibility does not strip you from submitting the complaint. Have you tried that, please?

Use this link: http://www.kpvfaw.com/complaints/create then let me know.

Alternatively, you can pick up the option "I don't know the casino" to pass this issue. Just don't forget to mention the casino in the description.

The point is your local GGL prevents us from showing DE-licensed casinos on the same page with the unlicensed ones, so we are technically forced to hide those. It is not our call, I'm afraid. ??

Try also to lodge a complaint about this restriction directly with GGL.

Do you know what I mean, please?

After 6 days of permanently rejecting my documents and 14 days of verification it was finally accepted and all just to change an address line....

Nach 6 Tagen permanent meine Dokumente ablehnen und 14 Tage Verifizierung wurde es nun endlich akzeptiert und das alles nur um eine Adresszeile zu ?ndern ....

I would say it is awesome that the problem has passed, but it is actually quite sad, concerning the time frame!

At least you can put this behind you, right?

Thanks for letting us know!

I'll see if I ever request a withdrawal. I just don't understand why they make it so strangely complicated and do everything to ensure that you don't get through the verification and on their partner side it was all done very quickly and a completely different procedure

Ich werde es sehen wenn ich irgendwann mal eine Auszahlung beantrage. Ich verstehe nur nicht warum die das so seltsam kompliziert machen und alles dafür tun damit man nicht durch die verifizierung kommt und auf deren Partner Seite war das alles sehr schnell erledigt und ein ganz anderes Verfahren

This is just all wrong. Getting a depositing customer into a casino is extremely expensive. When you convert it to real money, getting a depositing customer costs the casino around 200-300 eur (marketing expenses, PPC, affiliate commission etc.). Then you let the customer go through all of this just because of an address line.

I believe the employees would act differently if they knew how much they can lose with every customer who leaves them... So do you still play in the casino?

MADE DEPOSIT MRBET DEPOSIT 100 AND 50 REAIS

I PLAYED STIMULUS THAT I CAN WITHDRAW BONUS MY ACCOUNT BALANCE ONLY AFTER BRL 206.00 reais I looked and said okay

At the end of the day, it was 6 reais for me, I played a little more, the amount went to R$ 6,745.00 for me, it can be my deposit, not even a cradle. play up to 6,745.00 you can take micharia the same thing theft do not use a terrible site attends the chat does not understand anything

REALIZEI DEPOSITO MRBET DEPOSITO 100 E 50 REAIS

JOGUEI ESTIMULO QUE POSSO SACA BONUS O SALDO MINHA CONTA SO APOS R$ 206,00 reais olhei falei tudo bem

final dia tava 6 reais para min saca joguei mais pouco valor foi para R$ 6.745,00 para min pode saca ser meu deposito nem bero isso eles falo ganhei bonus jogo x45 so aposta foi 0,50 centavo valor total bonus foi 15 reais como vo joga ate 6.745,00 pode saca micharia mesma coisa roubo nao use site orrivel atende chat nao entende nada

Frankly, the auto translator did not do the job pretty well at this time.

I understand you took a deposit bonus 100 + 50R, what went wrong, please?

As far as I see all those bonuses consist of 40x wagering:

"You will have to wager 40-times the bonus value to clear the bonus and be able to withdraw your winnings.

For example, if you deposit €100 and get a €50 bonus, you will have to wager €2,000 in total (€50 * 40) before being allowed to make a withdrawal.

Some types of games have a decreased contribution towards the wagering requirements: Slots 100%, Video poker 10%, Live games 10%."

Can you confirm you have managed that?

I would be grateful for any hint explaining your trouble, of course.

Casino is currently running without license or with expired license!

Hi and thanks for the information. May I ask where you got it, or how you know that they have no license or expired ? 

Anyway, I'll pass it on to our data team to take a look at it and check it out. We'll see what they find out. 

If you scroll all the way down in their page, at the end of the page there is the Curacao icon. If you click on it, you will get the information that the casino is unlicensed .

Thank you! Have you noticed that due to the recent changes in Curacao's gambling laws many licenses were revoked just to be set again in a different manner?

See this:

Curacao prepares for tougher gambling regime

Curacao restarts license application as it expects regulation

I'd say many casinos will look unlicensed until this is sorted out. ??

Bonjour, Je reviens après 2 ans pour vous faire part de la décision de la CEG pour un remboursement a mon égard de la part de Mr Bet.

Dear Executive and Player,

Cura?ao eGaming ("CEG") has reviewed all documentation that has been filed by the Player and the Operator (the: "Parties") in the matter of this complaint. CEG acknowledges that both parties have been granted ample time to communicate their statements and provide evidence, supporting their statements.

In this case, CEG rules in favour of the Operator because:

The Operator, in the view of CEG, has acted in accordance with the public information on its website, to which the Operator has referred to, as well as provided supporting statements.

The Operator has provided CEG with relevant evidence showing that there is IP-conflict and/or use of the same device. This means multiple accounts are using the same IP and/or device.

Although the Operator has provided CEG with convincing evidence required to make its ruling, in this specific case, it has not approved to share this evidence for confidentiality and/or fraud prevention purposes.

CEG rules that the dispute between parties shall be resolved as follows:

Operator to reimburse the Players last deposit amount.

Failure of parties to abide by this ruling may result in disciplinary action by CEG against any of the parties.

Both parties may file an appeal against this ruling within seven days with CEG’s ADR Appeals Commission. Appeals that have not been timely received or do not include proper identification, new evidence and/or motivation of the appeal shall be ignored.

Best regards,

Cura?ao eGaming | ADR Department

Cura?ao eGaming has committed to the Code of Conduct Responsible Gaming 2022 ("CCRG 2022"). Read more.

Please verify that this email is from Cura?ao eGaming ("CEG") by checking that the email address is: play

[email protected]

What do you need, please?

Could you kindly write a sort of summary, perhaps?

This morning to my surprise my account was blocked and the cause is because I have two accounts. For over a year I have been playing on your site and I have never in my life created two accounts. I was even surprised by the message and I directly concluded that it was masked theft. Several days ago I sent my documents for verification and on the eve of the release you tell me I have several accounts.

I've been playing on your site for more than a year and a half and I've never had a problem. I've always been straight so why go create a second one even though I have an account that works? I wrote to the service they the same thing It is simply and purely stolen and I do not agree. I never did that, accuse me wrongly. I will go to all the forums to explain your bad faith and get justice.Y

ou're wrongly accusing me of taking my money and that's wrong. Since I created my account I have connected on several phones in a year and currently I have 4 phones where I connect depending on the one I have in hand and I have also changed email 3 times apart I didn't do anything, I never created an account. Maybe it's the change of e-mail address that is causing the problem?! Maybe the agent who made the change of email didn't do it well, that's why you think I have several accounts. Normally you should provide proof of my package and I'm waiting but as it's stolen I know you won't be able to prove that I have two accounts. I am writing to you so that you can report that it is an error and I want proof and data from the so-called second account I created. The name The address The email Telephone number If I see this I will agree with you (I know you can never be right because a second account with my name and information DOES NOT EXIST) You're totally robbing me there's $2800 in my account I await an answer Thank you

Ok,

Have you noticed we are not the casino? I'm sorry we are not; instead, we offer an independent forum for discussion. So sadly, I can't provide the explanation you seek. It is not within my power.

Are you in contact with the casino? I mean, can you ask your questions there by chance?

Anyway, I found a similar case you came here to share last year. I hope this situation is not bound to sports betting either.

Let me know how it looks, please.

It's the same problem and today with the decision of the CEG he refuses to reimburse all of my money deposited

C'est le même problème et aujourd'hui avec la décision de la CEG il refuse de rembourser l'intégralité de mon argent déposé

Hello.

Sorry to hear that. ??

Just to understand the current event properly. Has CEG decided in your favor yet the casino/sportsbook refuses to pay out, or rather, has CEG decided the casino/sports book is out of the question with refunds?

Kindly let me know ??