I get that you feel disappointed. Perhaps there was more to this decision in the end. Well, if you want this situation to be investigated, you should file a complaint. Filing a complaint is free, so you do not risk anything. If you're interested in my perspective, I would suggest considering filing a complaint.

You may start right here ??

Don't hesitate to ask me for details if you like. I'll get back to you.

Another scam casino among many that Guru gives high marks to, they accepted deposits via PIX, I did the damn ROLLOVER, managed to beat the goal, but I went to withdraw the money and guess what, there is no option via PIX to withdraw the money, in short I got screwed again with these Guru partner casinos.

Mais um casino golpista entre tantos que a Guru da nota alta, aceitaram depósito via PIX, fiz a porcaria do ROLLOVER, consegue bater a meta, mas fui sacar o dinheiro e adivinhem, n?o tem a op??o via PIX para retirar o dinheiro, resumindo me ferrei novamente com esses casinos parceiros da Guru.

Please explain to me why you came back and opened a second account here if you were not happy with our site whatsoever.

I truly don't understand your point.

If you came back here only to point your finger at us, maybe it was better when you left. Don't you think so?

And also, be careful with that finger-pointing, because look where the remaining fingers point... yes, at you, exactly. So, please stop accusing us of your decisions, and if you want our help, you need to cooperate and not accuse, actually.

It is very important to read the terms when you use only one payment method and even ask the support for any alternatives, for example.

If PIX was really stated as a method to withdraw in the terms of this casino, our complaint team will surely do everything possible to help you get your winnings, if you, of course, start to behave with respect.

So, please think twice before you write your reply here. Just saying, you know.

And as always you Romi always go in favor of the casinos and never in favor of the player, you have no empathy with the situation of the people, I came back to create an account here because I still had hope that some casino that you indicate are honest with the players, I came back here because this was the first site that I found good casinos at the beginning, but after I started testing other casinos I was enchanted by the bonus options of Rabidi NV casinos, but it's all deception, the casinos that I managed to beat the rollover did not let me withdraw, the rest of the other casinos had nothing RTP and I lost everything even playing only with low bet. I apologize for the way I've been behaving, but it's because of the situations that happen, when they touch your pocket it's complicated, a lot of considerable losses, but anyway I'm sorry.

E como sempre você Romi sempre vai a favor dos casinos e nunca a favor do jogador, n?o tem nenhuma empatia com a situa??o da gente, eu voltei a criar conta aqui por ainda tinha esperan?a de que algum casino que vocês indicam sejam honesto com os jogadores, voltei aqui por esse foi o primeiro site que encontrei bons casinos no come?o, como a Pin-UP, a Riobet e Vegasino, porém depois que comecei a testar outros casinos fui encantado pelas op??es de b?nus dos casinos Rabidi NV, mas é tudo engana??o, os casinos que consegui bater o rollover n?o me deixaram sacar, o restante dos outros casinos n?o tinha nada de RTP e eu perdia tudo mesmo jogando só com bet baixa. Eu pe?o desculpas pela forma que tenho me comportado, mas é por causa das situa??es que acontecem, quando mexem no bolso da gente é complicado, muitas percas consideráveis, mas enfim desculpa.

We always gladly help all our users whenever possible. And also, we gladly help you as well if you experience some issues at online casinos.

You just need to understand, though, that we are just mediators, an informative site about online casinos. We try to be as transparent as possible and always keep fair play in first place.

It is not always possible, though, because our hands are tied, and we, if you see it this way, have absolutely no power in the world of online casinos. Casinos listen to us only because they fear their place and the rating on our website because players come to us and read our reviews.

So, please, stop abusing our whole team and finally understand that it is only your responsibility where you go to play and put your money into.

Whenever we see that the casino is unfair, we will do everything possible to help, of course.

Ok Romi, I apologize again, it's just that I get very nervous about these casinos, I'm not going to get bonuses anymore, because I always comply with the absurd rollover that they stipulate and then they don't pay me, but anyway it's part of this world of gambling right!

Ok Romi, pe?o desculpas novamente, é que eu fico muito nervoso por conta desses casinos, n?o vou mais pegar b?nus, pois sempre cumpro com os rollover absurdos que eles estipulam e depois n?o me pagam, mas enfim faz parte desse mundo de jogatina né!

I believe that, first of all, it should be seen just as a hobby and played for fun. In the moment you see it any other way, problems arise, unfortunately.

I’m waiting 5 day results of video verification. It’s okay?

Hello,

Are you waiting for the result, or has the call been postponed? In both cases, I would consult casino support anyway. I guess you're in touch with a few people to set up the call.

Please share your concern with them and let us know their response so we can understand the situation better. ??

I send my video on mystake and they are dont respond me about results. I already created complaint about this

I understand that you are currently waiting for the final update. I guess we have to wait until the casino makes the "call," and then we may discuss the outcome. Try to hold on, please.

What the call? Also i am waiting 5 days approve in my complaint for mystake

I think it was until the casino checked what you sent them, the video verification, and until they got back to you and said something more. 

As far as complaints are concerned, you have a timer at the top right that each side has to respond to. You will get it from us soon. 

However, haven't you learned anything new in the last few days?

No, still waiting but i think this is not good, 11 days. I don’t know how long wait .

i send last letter on the mail 2 june about results and my complaint in casino guru, but mystake dont respond me. Scam?

Maybe they are still investigating, sometimes casinos have 2 weeks to a month but most of the time these deadlines are mentioned somewhere in the Terms and Conditions if that's the case. Didn't you look there? 

If the casino is still doing what they want, they probably don't have anything to tell you yet, so you'll have to be patient. Petronela has two more days to comment. Unfortunately, I know that sometimes the wait is long, but it's necessary.