Pls delete

Unfortunately, I think it is enough that you have deleted your post, but for the integrity and understanding it will be better if I leave mine. Why would you delete it anyway, I don't think there was anything wrong.??

Timing seemed off I put up fact I had big win and mentioned where and almost immediately or within an hour I get contacted on telegram with people trying to get me to give them my personal info and bank details. Just got me a bit worried that's all.

Hello,

I suggest we keep the matter in just one thread, please ????

I also agree the problem has no relation to your posts. Kindly read the email I sent you and check out this warning:

http://www.kpvfaw.com/forum/general-gambling-discussion/websites--companies--people-impersonating-casino-guru---general-warning

Thank you.

The most rigged casino ever

wuthout any expnanation closing my account and stealing my money for "breaching 9 and 10" hahaha which is multiply jahah hilarious. I never knew about mystake until not long ago so created ir and is only account. The bigest scamers mystake! The worst!

Only searching for any way to steal ur own winnings. Embrassing

This sounds really frustrating indeed, especially if you have never opened another account there. I hope that our team will be able to find out more regarding this accusation they made and investigate thoroughly everything in your complaint.

May I ask how long you have been playing at this casino and if you know anyone else from your circle that plays there?

No nobody from my circle plays casino or any betting. Only i enjoy casino.

i opened last year but didnt use it at all until week ago . Because had other site that i played but i desired to try new website it seemed nice. But yeah after this scam im not trying any new websites , big trauma

Okay, thank you for clearing that up.

So you signed up last year, and now you wanted to play, but logged in to the same account as last year. Right?

In this case, it is really weird that they have accused of the multiple accounts, of course, and I really hope that they will communicate with our complaint team to explain everything.

Yes same account . I crrated account last year lets say september or so cant remember excact date. Then i first start using it week ago deposit and played. Only 1 account. No sense really and no explanation either. Hope guru will help

I hope this situation will be resolved, because the chats you posted in the complaint truly lead nowhere.... Hold on, please. Although it may seem like a long process, I anticipate that you will soon have your own mediator to assist you with this matter.

Hi

This is my first post here and looking for some advice.

I have been gambling on Mystake since January 2025 from UK. I am verified as confirmed on the website, proof of identity and mail verification. I’ve made numerous deposits and had successful withdrawals using SEPA bank transfer.

On the 23rdMarch 2025 I had winnings of Euro 15,000 and tried to withdraw but got rejected. On the same day I got an email saying my withdrawal was not successful, in order to withdraw funds I must send in a video selfie verification showing name, date, username and website name. I done this straight away and once it was received they said the relevant team will be in touch.

I waited a week and sent an email saying I still cannot withdraw after sending a verification video. The reply was we have received the video selfie and once it has been approved the relevant team will be in contact.

It will be two weeks tomorrow and I will be sending another email to ask if it’s been approved.

While my withdrawals have been blocked I can still deposit a place bets. I’ve been lucky and my balance is now 22,000 euros. It could have easily gone the other way and lost everything.

Is this normal for Casinos to ask for more verification and will this be a long procedure to get the winnings withdrawn? Is it a good idea to keep pestering them every week for updates?

Any advice would be appreciated.

barbaz

Hi and congratulations on your win. 

I guess I'll start with your question and whether it is normal for the casino to ask for more proof for verification, yes it is, you won quite a large amount so I wouldn't be surprised if you are also subject to some kind of check from the game provider or casino. I don't know how long it might take, I thought the casino would make that clear or you could look up how long an investigation takes if it's in their Terms and Conditions. I'd certainly ask for an update if I were you and I think you're pretty patient.

Obviously, if I were you, I would proceed to lodge a complaint if it's been two weeks and the casino hasn't said anything to you yet. We will try to help you in your situation and see if the case will take further traction or not.

If you are interested, just click here. ??

Hopefully you will get a verification reply soon and you will be able to withdraw your money.

Anyway, one more question before you file a complaint, did you play slots or bet on sports? This is quite important as we are not involved in sports.

Hi

Thanks for the reply. It was two weeks yesterday and I emailed them last night and got a reply this morning saying the usual " we understand your concern but we will be in touch as soon as it’s verified" then a few hours later I got another email saying that I have been confirmed as verified. I was quite surprised as I thought this was going to drag on forever. I can now withdraw and I have withdrawn 7500 euros (which is the weekly limit) but it is still processing . This was done 6 hours ago but usually takes a day to get confirmed.

It was sports betting I won the money on . HT in play goals on football matches.

I will let you know if my withdrawal is successful.

Good news then. I'll be waiting to see how your withdrawal progresses. What payment method did you use? 

About the sports betting and what you bet, I also used to bet on this occasion hehe. 

I hope your money will be in your account soon.??

I had previously closed an account an, I now opened a new one. I have been using it and playing on it and now it is saying I cannot verify my new account and withdraw my earnings.

What is the reason for that, though? Have they explained it to you?

It's unfair that Mystake doesn't understand or empathize with its customers. I sent my verification video in Spanish because I speak Spanish. They sent me a message telling me to write and speak English in the video, and when I didn't send it, they closed my account. This behavior should be reported.

Es injusto que mystake no comprenda o entienda a sus clientes. Envie mi video de verificacion en espa?ol porque yo hablo espa?ol, me enviaron un mensaje que escribiera y hablara en ingles en el video y como no le envie me cerraron mi cuenta, esta actitud se debe denunciar.

Hello, it is truly inconvenient. In my opinion, the casino should do everything possible to resolve the issue with the player who is permitted to play on its site. But as you can see, it is not always possible.

The screenshot does not show your account was closed due to that, I guess.

Did you come across any other problem that would escalate into closing an account, perhaps?

It's unfair and abusive on Mystake's part, just because I don't speak English in the video. Then they sent me this. They took all my earnings. Abusive.

ES INJUSTO Y ABUSIVO POR PARTE DE LA MYSTAKE , SOLO POR QUE NO HABLO EN INGLES EN EL VIDEO. LUEGO ME ENVIARON ESTO. ME QUITARON TODA MIS GANANCIAS. ABUSIVOS