there are many players are crying . I am surprised askgamber help casino not players

Perhaps I didn't understand you very well—are you saying Ask Gamblers prefers to support casinos? Perhaps we should focus on the casio issue instead. The way I see it from the description, you have accidentally opened a second account in the casino; however, the casino knew about that, yet in the end it was used against you when you tried to withdraw. Did I understand this correctly?

I also spot a request to provide the communication. "Could you please provide the communication with the support chat where you mentioned the casino was aware of both accounts?"

That's a critical part of the investigation.

ok Long story Short

I made First Account by mistake my keyboard misplaced yahoo.com to yahap.com

so first Account created under joh***@yah**.com

As we knos yahoo.com does not exist and email can't be verified

Then i made new account with correct email joh***@ya**.com

no bonus taken

i cAn provide you chat history but they have closed my account. Management can check in chat history.

Second my second account they fully verified it and let me made 3 deposits . They knew everything i had genuine reason.

All of sudden when i requsst withdrew then they making excuses .

Please pay my winnings it is not big amount. Have some kindness and respect .

I have provided all the evidence . all the desposits evidence. chat i can't provide as they have closed my account

they have done this with many players. They close accounts when players ask for winnings .

Their management can check chat history. How they can let me made 3 deposits and fully verified me then say it is 2nd account.

N1 Bet Casino . Please pay my winnings

Help me to get my winnings from This Casino

Thank you for the summary. I'm glad to see the complaint accurately reflects the events. The way I see it, you do not have the screenshots proving the casino did know about both accounts available, so we have to manage to untangle that.

I imagine it is frustrating, but please, try to stick with the complaint. Despite my wish to help, I am unable to handle it on this forum. ?? Here we can wait for the complaint to progress further.

The timing and method of the second account's registration, in my opinion, determine its status. Accounts without any history, for example, are unchecked. Those similarities are usually spotted when the deposit is made from both accounts or when the second KYC is triggered.

Just saying, I'm not that familiar with the concrete time frame. But don't worry, it is not my place to resolve the matter. We can talk about it anyway if you'd like to.

If they open my account or management can check chat history.

They let me made deposits

I have provided evidence

They verified both accounts

Check their review on Reddit , Google , Trustpilot . All the players wants their winnings from them.

How many more players will be scammed by this casino ?

I guess my colleagues must rely on information provided by the casino; we always ask the players first to support their claims because for obvious reasons, that is critical. Not sure what kind of experience you have with TrustPilot, "Google," and Reddit, but basically those are just information posted by people without being investigated; thus, I personally do not very much rely on those sources anymore. Complaints investigated through any casino-related site, on the other hand, hold far more usable value, which gets us back to evidence.

Don't worry, the complaint handler will investigate both versions.

Withdrawal of 15,000 NOK canceled – after verification was "complete"

Here’s what just happened to me:

I completed a bonus with full wagering (50,027.5 / 50,000 NOK).

I requested a withdrawal of 15,000 NOK on May 5.

Live chat told me everything looked fine – no issues.

Next day, Grace suddenly asked me to upload the front of my card – even though it was already verified.

I did that.

Then I got an email saying bonuses are no longer available for me – fine, I don’t care.

Hours later, my 15,000 NOK withdrawal was canceled and they now demand a selfie with my ID + a handwritten note on lined paper.

Seriously?

Everything was verified. Wagering was complete. No bonus abuse. Card approved. Still they do this?

This is honestly one of the most ridiculous delay tactics I’ve seen from a casino. And I’ve played at plenty.

Let’s see if they actually process the withdrawal after this. I’m not touching my account or depositing a single krone more until the money is paid out.

Anyone else experienced this?

I'm glad that you decided not to touch your winnings. That is really great, and surely keep it up.

This, though, is a regular verification process where casinos need to check everything due to AML policies to make sure that there was no violation done. And, yes, it can happen even when your account is already verified that they will ask for some additional documents.

So, please, try to fully cooperate with the casino, and hopefully soon you will be able to withdraw your winnings.

Please keep us informed about how it goes, and know that if you need some help, we are here.

Thanks for your reply, Romi.

Unfortunately, the situation has now escalated further.

As of today, my N1 Bet account has been deactivated without any warning, email, or explanation. I simply tried to log in and was told "Your account is deactivated."

I had already completed all verification steps — including the selfie with ID and handwritten note — and support had confirmed my documents were approved. Yet my 15,000 NOK withdrawal was still delayed, and when I asked for a specific timeframe or to speak with a supervisor, I was shut down.

Now the account is closed, and I’ve received no communication whatsoever from the casino.

This is not normal verification. This is avoidance.

So yes. Help..

I can see that you have already submitted your complaint.

Please wait until our team reviews it, and you will soon be informed about the next steps.

Be careful This casino does not pay winnings. They are not giving my winnings . It is over a month. And very small amount.

Basically Their Business model is Close accounts when Players wins

I am not going to sit and relex until i get my momey from them .

Give them review on Trustpilot google and everywhere. They have done with me as well . I am waiting for my winnings

We greatly appreciate the complaint; let's see what the investigation will reveal. If I'm not mistaken, the casino fails to keep up with their withdrawal limits and instead occasionally sends lower amounts. Is that so, please?

Thanks for the support — really appreciate seeing I’m not the only one facing this issue. I’ve already submitted a formal complaint through the proper channel and am currently awaiting a decision.

If nothing happens, I’ll escalate further. For now, I just want this resolved fairly.

Bro i just checked they owinh you like $1500 USD.

They are not paying my $477 nzd or $300 usd.

They are keeping everything thats what they are known for.

I’ve now received two conflicting emails from N1Bet today. One message (from "Liz") is still asking me to submit a better-quality selfie, while another message (from "Amelia") states that my account has been permanently closed due to an "administrative decision" and cannot be reopened.

This is clearly inconsistent and raises serious concerns about how the casino is handling this case. They also mention that the winnings are "under review," but give no timeline or clarity.