Hello. I registered at neonixcasino today. I paid with Skrill but the money didn't arrive. Could you take a look at the casino? can't find anything about this casino. Thanks

hallo. habe mich heute bei neonixcasino angemeldet. habe einbezahlt mit skrill aber geld nicht angekommen. k?nnten sie mal einen blick auf das casino werfen? finde gar nichts über dieses casino. danke

Hello. I can see that we do not have this casino in our database, so I will pass it to our data team straight away ??.

In the mean time, have you checked with their support, either live chat or by email, what could be the issue, maybe? ???♀? I would certainly recommend you to do so.

Here I have some useful guide about Skrill for you, just click/tap on this link ??.

"Skrill deposits require you to log into your account to verify the transaction. You must also confirm the deposit by entering your Skrill PIN and a 6-digit verification code sent to your e-mail or phone number. After authorizing the transaction, the funds are transferred from your e-wallet to the operator. You will see your casino balance update near-instantly, confirming the deposit was successful."

Just to make sure everything was ok at your side: Did you make sure that you have authorized your transaction? Have you checked if the money actually "left" your bank account?

Could you try all those possibilities and let us know how it goes? Will wait for your answer ??.

Hello. In the chat they told me that I had to wait and that I would be notified. I sent them all confirmations from Skrill. My money has been debited for 26 hours now.

will keep you updated

hallo. im chat haben sie mir gesagt, dass ich warten muss und ich verst?ndigt werde. habe ihnen alle best?tigungen von skrill geschickt. bei mir ist das geld seit jetzt 26 std abgebucht.

werde dich am laufenden halten

Hello. Thank you for the info, good on you, and I'm sorry the issue still continues. Have you, by any chance, also tried to contact their support by email? Maybe they could give you some more answers about what could cause all this. The best way to solve any problem is always cooperate with the casino, so I'm glad you do so ??.

Our data team has already started to "look" at the Neonix Casino, so please let us know if anything changes and of course if you see all this going nowhere, our team in Resolution Center will try to help.

Hello

I asked again in the chat today. I had to verify myself and then they can add the amount to me manually. I have now sent my documents.

hallo

habe heute wieder im chat nachgefragt. musste mich verifizieren und dann k?nnen sie mir den betrag manuell zufügen. hab jetzt mal meine unterlagen gesendet.

update. I received an email that my account is not verified. Now they want a selfie with a piece of paper with the date and casino name. My money is still not in the account. 5 days for a Skrill deposit has never happened to me. I'm looking forward to your review.

Kind regards

P.S. I just got this.

The deposit is delayed due to the high load on the payment system it goes through before being credited to your account.

update. habe ein mail bekommen, dass mein konto nicht verifiziert ist. jetzt wollen sie ein selfie mit einem zettel mit datum und casinonamen. mein geld ist immer noch nicht am konto. 5 tage für eine skrill einzahlung ist mir noch nie passiert. bin schon auf eure bewertung gespannt.

mfg

PS. das habe ich gerade bekommmen.

Die Einzahlung verz?gert sich aufgrund der hohen Belastung des Zahlungssystems, das sie durchl?uft, bevor sie Ihrem Konto gutgeschrieben wird.

I'm sorry, but this can happen ??.

Well, I would do everything to get the money out of the casino. Once you are fully verified, I bet you'll be okay for some time. At least the casino admits they are overwhelmed, so we don't need to speculate.

I hope it will be good pretty soon!

Hello

Money was credited after verification.

hallo

geld wurde nach der verifizierung gut geschrieben.

?? Awesome! Thank you for the notice. It took almost a full week, I see.