Hello,

I think that the moment you were able to verify your account as an Aussie player, you should be ok.

Thank you for letting us know, feel free to get back with any information. I hope it will be alright.

Hi Radka, So they say they paid me on the 23rd - its now the 28th and nothing received yet, They said to follow up with my bank, but would not give me any transaction details or even country that sent the payment as "they can not give that information". I can't go to my bank with virtually no information, so will wait a few days. I will keep you updated. Thanks, Kirsty

Hi Kirsty,

I don't like this, I think that an honest casino can provide the transaction ID if necessary. But I agree that it's a good idea to wait a bit. The transfer may have been simply delayed, well, we shall see.

I will wait for your update.

This online casino is at least as bad as all the others!

But the worst thing is that I have a chat available Minutes later I can't find any chat on my account anywhere, how does that work please? When I have deposited so much money I expect a service that I definitely don't find here

Dieses online casino ist mindestens so schlecht wie alle anderen auch !

Das schlimmste aber ist dass ich mal ein Chat zur Verfügung habe Minuten sp?ter finde ich aber auf mein Account kein Chat weit und breit ,,, wie geht das bitte? Wenn ich so viel Geld einbezahlt habe erwarte ich ein Service das finde ich hier definitiv nicht

Hello,

it's the message chat symbol on the lower right part of the site:

Can you try that out, please?

Hi Radka, just an update, they are now escalating to the relevant team, as still nothing received. Withdrawal shows as processing and they say it shows until my bank accepts transaction. Not sure how they figure that out, and will not even tell me which country transaction comes from, and are blaming my end for delay, but I have received payouts no problems before. Will update when received any news / money. Regards Kirsty

Hello Kirsty, it is really strange. Then I would ask them for providing you the transaction ID. Have you ask them? As I can see, you already know where to submit a complaint on our website. You say that it's been a couple of days ago. In case your issue last longer than two weeks, don't hesitate to submit it. Thank you for keeping us informed. 

so my money has again been returned and they sent me this: "Please note that the withdrawal was canceled because you used a wrong SWIFT/BIC code. The funds are now back in your gaming account, and you can request a new withdrawal."

My Swift code is correct - but there is nowhere to put the BSB number. I have tried with both the swift code and the BSB and both rejected (I am keeping screen shots). Now when I go to withdraw it wants me to verify my account, I upload all the documents, take the photo and get the green tick with complete (screen dumped this) and go to withdraw only to find it wants me to verify. Do you think I need to put complaint in??? Its been a month today since I went to first withdraw.

Thaks for this service

Kirsty

Hi Kirsty, It's been quite a while and I see your difficulties are repeating. Yes, I would submit a complaint. Some of our colleagues from complaint team will take care of you and you may find the root of the problem. Maybe it's just a glitch or some kind of incompleteness when entering information via Internet banking. I'm wondering myself what it's all about.?? Colleagues are more familiar with such steps, I hope they will give you more advice. Don't forget to inform us here about the progress. Thank you

Hello Kirsty, one more thing came to my mind. What about putting spaces in entering a numeric code? One user has recently mentioned that due to putting spaces in the code his withdrawals were denied due to that. Can you have a try?

I also made a little search regarding to BSB which is used in Australia

"....BSB codes vs. SWIFT/BIC

Similarly, you may be wondering if BSB numbers and SWIFT/BIC codes are the same. Both BSB numbers and SWIFT/BIC codes achieve the same goal: to identify where you are sending money to, but they are not the same. The biggest difference between the two is that BSB numbers are used for domestic purposes, whereas SWIFT/BIC codes are an international network. For international money transfers, both a BSB code and a SWIFT/BIC code are used. ...." here you can read a little more but I don't know what bank do you have. Keep this information as general.

If you already tried with BSB and also without, then I would really focus on not putting spaces.

What particularly annoys me is that there is no chat, losing is the order of the day anyway!

I can only advise against playing here! I mean Palmslot!

Was mich besonders ?rgert, es ist kein Chat vorhanden, verlieren ist sowieso Programm!

Ich kann nur abraten hier zu spielen ! Ich meine hiermit Palmslot !

Hello,

the chat is there:

Are you able to connect with the operator, please? According to our review, there should be somebody available 24/7 ??

Chat is still untraceable for me!

A casino without chat is useless!

Chat ist nach wie vor unauffindbar für mich !

Ein Casino ohne Chat ist unbrauchbar !

Hello,

what do you mean, please? Can you see the chat icon in the right lower corner? Maybe no chat operator connects to you?

Hi Radka, have submitted another withdrawal which shows as processing. I used my SWIFT code and then Account number as there is only space for two sets of numbers. Other casinos ask SWIFT, BSB and Account number. I will let you know how I go. They did not reply to my emails, but placed the money back into my account. They have fixed my verification so I was able to request another withdrawal. Thanks. Kirsty

Hi Kristy,

that sounds like good progress to me, thank you for getting back to us! 

So let's hope that the casino will fulfill the withdrawal with ease at least for the second attempt. I have to add though that I find it quite silly that the casino is unresponsive in such a situation.

I won a jackpot of EUR 5000 playing "King of the Jungle - Golden Nights Bonus" at this casino on 11/06/22. The win was only visible in the game, not in the other games and not in the casino account. Of course I asked immediately and got the answer from the chat, it would be passed on and checked. The amount was still visible in the game for a few days, after 3 days it was gone. In the meantime I have written an email to the support and have been reminded of it many times. I have received neither a confirmation nor a ticket number nor any information - until today. The chat always gives the same information "we are still checking". What can you check for 3 weeks? If I've broken any bonus rules or anything else, please tell me. Just playing dead looks very unprofessional and gives the impression that you don't want to cash out. It's not even about a payout, it's just about where the amount went. I no longer have any hope of getting the money or at least part of it.

Ich habe in diesem Casino am 06.11.22 einen Jackpot in H?he von EUR 5000 gewonnen bei dem Spiel "King of the Jungle - Golden Nights Bonus". Der Gewinn war nur in dem Spiel zu sehen, nicht in den anderen Spielen und nicht im Casinokonto. Ich habe natürlich sofort nachgefragt und vom Chat die Antwort erhalten, es würde weitergegeben und geprüft. Einige Tage lang war der Betrag immer noch in dem Spiel zu sehen, nach 3 Tagen nicht mehr. Ich habe zwischenzeitlich an den Support eine Email geschrieben und vielfach daran erinnert. Ich habe weder eine Best?tigung, noch eine Ticketnummer, noch irgendeine Auskunft erhalten - bis heute. Der Chat gibt immer die gleiche Auskunft "wir prüfen noch". Was bitte kann man 3 Wochen lang prüfen? Wenn ich irgendeine Bonusregel oder sonst etwas verletzt habe, soll man es mir bitte sagen. Sich einfach tot zu stellen wirkt sehr unprofessionell und vermittelt den Eindruck, dass man nicht auszahlen will. Dabei geht es noch nicht mal um eine Auszahlung, sondern nur darum, wo der Betrag geblieben ist. Ich habe keine Hoffnung mehr, das Geld oder zumindes einen Teil davon noch zu bekommen.

Hello there,

no update, so is everything ok with PalmSlots now? ??

Hello there,

my congratulations on the Jackpot! If I may speculate a bit I would say maybe the game provider is checking out your gaming history, because normally the jackpot is paid by the game provider. If so, the casino simply has to wait for the end of the check.

I agree that you should get more details and preferably a deadline, so you can feel less tense, on the other hand, it would be only a guess since the casino is not involved, and it also explains why the amount is not shown anywhere. I truly think that it is all up to the game provider now.

You may try to ask the casino about that. ??

Hello Radka,

Thank you for the congratulations and the interesting and nice contribution. I have written numerous emails to the casino over the last few weeks and lo and behold, today I got a reply. The problem would have been fixed and I can now finish playing the games. I did that too and of course took screenshots before and after. At first, my account was set to 0 when I logged in, just like before. So I open the game and I have a balance of EUR 5000 (the jackpot amount). So I finish playing the free spins, not remembering having had any. But OK. It's been 3 weeks, maybe I don't remember correctly. And after the end of the free spins the balance is: 0 (ZERO). Of course I'll take a screenshot of it too. Of course, I immediately sent both screenshots to the casino with my answer. So, unfortunately, nothing is right. I can only wait for the next answer now. It can only be a matter of weeks... Of course I can't be happy about the win under these circumstances. He doesn't exist. It's a shame because PalmSlots offers many of my favorite games. I've been playing for a few years and I've won larger amounts, but nothing like this has happened to me before. I will not give up and will post an update here as soon as there is something new.

Many greetings

Eveline

Hallo Radka,

vielen Dank für die Glückwünsche und den interessanten und netten Beitrag. Ich habe in den letzten Wochen zahlreiche Emails an das Casino geschrieben und siehe da, heute kam eine Antwort. Man h?tte das Problem behoben und ich k?nne jetzt die Spiele fertigspielen. Das habe ich auch getan und natürlich vorher und nachher Screenshots gemacht. Zun?chst stand mein Account beim Einloggen auf 0, wie auch vorher. Ich ?ffne also das Spiel und habe ein Guthaben von EUR 5000 (der Jackpotbetrag). Ich spiele also die Freispiele zu Ende, wobei ich mich nicht erinnern konnte, welche gehabt zu haben. Aber ok. Ist ja 3 Wochen her, vielleicht erinnere ich mich nicht mehr richtig. Und nach dem Ende der Freispiele ist der Kontostand: 0 (NULL). Ich mache natürlich auch davon einen Screenshot. Beide Screenshots habe ich natürlich mit meiner Antwort umgehend dem Casino geschickt. Es ist also leider gar nichts in Ordnung. Ich kann jetzt nur auf die n?chste Antwort warten. Kann sich ja nur um Wochen handeln... Freuen kann ich mich unter diesen Umst?nden über den Gewinn natürlich nicht. Er ist ja nicht vorhanden. Das ist sehr schade, weil PalmSlots zahlreiche meiner Lieblingsspiele anbietet. Ich spiele schon einige Jahre und habe auch schon h?here Summen gewonnen, aber so etwas ist mir noch nicht passiert. Ich werde nicht aufgeben und hier auch wieder eine Update einstellen, sobald es etwas Neues gibt.

Viele Grü?e

Eveline