I just registered in this casino and it turns out that in order to withdraw you have to bet x 10, This is not that it is unfair, it is more than that... it is a scam.

I only play roulette and I make a deposit of 1000 euros and it turns out that I have to bet 10,000 euros to be able to withdraw.

I don't know how anyone plays in these casinos, for example the Silver Play is x 5......Incredible

Me acabo de registrar en este casino y resulta que para poder retirar hay que apostar x 10, Esto no es qu sea injusto, s mas que eso....es una estafa.

Yo juego a la ruleta solamente y hago un deposito de 1000 euros y resulta que tengo que apostar 10.000 euros para poder retirar.

No se como juega nadie en estos casinos , por ejemplo el Silver Play es x 5......Increible

Gentlemen of the casino Guru: You should say it when we are seeing a review of a casino because there are users who register and start playing, but when they go to withdraw if they have won, it turns out that they have to bet the deposit x 10, like my m happened yesterday in Silver Play.

I think that is scamming the user

Sres. del casino Guru : Deberian ustedes decirlo cuando estamos viendo una rese?a de un casino porque hay usuarios que se registran y empiezan a jugar, pero cuando van a retirar caso de haber ganado, resulta que tienen que apostar el deposito x 10, como a mi m paso ayer en Silver Play.

Creo que eso es estafar al usuario

Always read the terms and conditions before you join any casino that way you won’t get caught out

Hello canaberto,

scam means that the casino does not pay players and only accepts deposits. What you described is not a scam. It's an anti-money-laundering rule. I must say, on the other hand, that 10x deposit sounds far too much though. I'd say that 5x is a top but we must consider that you deposited quite a sum. 

Let's say that if the casino applies 10x deposit wagering as the AML rule to lower sums - a few hundred bucks, it's not how this rule should be applied but it's not a scam and the casino can do that if it is stated in terms and conditions.

Always read the terms and conditions before making a deposit. Furthermore, during the registration, you were most probably asked to read those terms and agree with them. Am I right?

Even if you comply with the rule, they don't pay either, I made a withdrawal more than 10 days ago and it hasn't arrived. They say that it will be a problem with my account but they do nothing else, I have even sent them the statement of the account so that they can see that the money has not arrived but they insist that they made the withdrawal without proving anything. They are staters

Aunque cumplas con la regla tampoco pagan, yo hice una retirada hace mas de 10 dias y no me llega. Ellos dicen que será problema de mi cuenta pero no hacen nada mas, les he mandado hasta el extracto de la cuenta para que vean que no me ha llegado el dinero pero insisten que por su parte lo hicieron el retiro sin demostrar nada. Son unos estadadores

Apart from the fact that you cannot enter the Iban, only the 20 digits of the account.

The Iban is impossible and there I began to realize that there was something strange.

Do something against these scammers please.

We cannot allow more users to do so

Aparte que no se puede meter el Iban,solo los 20 dígitos dela cuenta.

El Iban es imposible y ahí empecé a darme cuenta que había algo raro.

Hagan algo contra estos estafadores por favor.

No podemos permitir que lo hagan a más usuarios

What I wrote before I am referring to the Eagles casino.

In Palm Slots I have not come to play by such demanding rules

The Eagles if they will be sure

Lo escrito antes Me refiero al casino Eagles.

En Palm Slots no he llegado a jugar por las reglas tan exigentes

El Eagles si que te estarán seguro

I mean that in Eagles if it is sure that they scam you

Quiero decir que en Eagles si es seguro que te estafan

If the casino does not pay it's a completely different story.

I can see your complaint about Casino Eagles being opened at the moment. We shall see if can get in touch with them.

Anyway, I'm quite lost in all those casinos you commented on in this thread only associated with the PalmSlots.

I ask you kindly to comment on each casino in its general thread or create another thread that can be bound to the proper casino manually.

This is quite a mess I must say ??.

It seems that even the first two posts were supposed to be elsewhere - in Silver Play's general thread:

Then, you wrote it's about Eagles:

Is any of your posts about PalmSlots, I wonder?

So please place your posts accordingly - it would be much appreciated. ??

Surely I'm wrong. I explain :

In Silver play I no longer play and the account is closed.

I have never played at Palm Slot because the conditions are abusive.

Eagles is where I'm registered and they don't pay. Yesterday and following your instructions, I filed the COMPLAINT.

All the best

Seguramente me equivoque. Le explico :

En Silver play ya no juego y la cuenta esta cerrada.

En Palm Slot no he jugado nunca porque las condiciones son abusivas.

En Eagles es donde estoy registrado y no pagan. Ayer y siguiendo vuestras instrucciones, puse la QUEJA.

Un saludo

Stay away from this casino.

1 they force you (wager) even if you didn't play with bonus, you must convert your deposit ×10 that alone says it all.

2 when I thought of withdrawing a little profit the second time, this email appeared.

H?ll er borta fr?n detta casino.

1 de tvingar p? dig (wager) fast du inte spelat med bonus, du ska oms?tta din ins?ttning ×10 bara det s?ger allt.

2 n?r jag t?nkte ta ut en lite vinst andra g?ngen d? d?k detta emajl upp .

Hello,

I'd say that wagering applied to every deposit is a pretty common rule, however, it's not a very popular one.

Max 3 times wagering would be better.

When it comes to the fees, were you able to check this in the terms and conditions beforehand? I hope so.

The casino must pay fees for every proceeded payout so I can imagine that this is a tool that should motivate players to withdraw less often and more efficiently.

Can understand that it's not a popular rule either.

The same happened with me as I used and after some time it appears.

sorry, but I don't understand at all what's been going on at Casino Guru lately. for me this was always the first address when it came to informing myself about a casino and your review could actually be trusted blindly.

the times seem to be over. casinos get a bad reputation if they have a win limit per spin of 100,000 euros, but casinos like Palmslot, which require a 10x (!)wagering of the deposit even without a bonus - unbelievable. there is not even a note in the casino Guru review about it. (i had a look at the T&Cs thanks to the player reviews here and didn`t deposit.) 

the bonus conditions are also hair-raising. a max cash-out of 10x bonus amount is really not fair if there is a required turnover of 40x deposit AND bonus. plus a fee of 8%(!) if a payout is requested again within a month (!).

so if you take all these together, how can it be that this casino gets a "very good" reputation? and on top the players are told that this would not be unfair and ok, because it is in the T&Cs? and 10x times turnover is because of anti-laundring-rules? are you kidding? this has clearly nothing to do with anti-laundring reasons but with unfair conditions with anti-laundring-rules as a pretext.

that being said, could be that a winspin-limit of 100,000 is a (highroller)problem, but this here is about the small people and about breaking their necks.

all in all, the whole story is more than disappointing and so slowly but surely the "very good" reputation of Casino Guru goes down the drain, because this is not the first absolutely incomprehensible review and not the first time absolute unfair conditions are excused.

Hello there,

thank you for your opinion. You can always inform our data/review team about those doubts using email [email protected]. We try to review the better casinos regularly, but we can always use some help.

In the case of PalmSlots Casino, I would say that we found its terms and conditions mostly fair, so we added a warning: "This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet."

+

"Warning: PalmSlots Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it."

If you check complaints, you will see that there have been only 4 complaints submitted so far and this is also quite good.

Even with those warnings the casino earned a very bad reputation, it may change, of course, that is why we ask players to submit complaints every time they feel abused.

thanks for your reply. my comment about missing info referred to the 10x turnover of the raw deposit. with 10x wagering requirements, the chance of losing a win again is very high. that's just math.

that being said, I understand that the reviews take a lot of time & staff, but a lot of players rely on the casino guru review and may not read everything one hundred percent. i often hear: "its rated very good at Casino Guru, so its safe."a "very good" with 8.3 out of 10 points from you is like a seal of quality. and almost tempted me to deposit at Palmslots. (what is not important in this case, just an example). that's why, in my opinion, it is so incredibly important that the rating itself reflects the real conditions and these are absolutely unfriendly to the player in the case of the Palmslot (also the 8% fee is part of it). you have extremely reduced chances and a high probability of loss. so i would expect the rating not to be "very good" even without complaints.hope this explains my concern better than the post before.

Hello again and thank you for this update, I truly understand your concern much better now.

I still feel that every player should check the terms and conditions in full on the casino's website. I can imagine that the wagering requirement should be considered by the initial deposit amount.

I can only suggest finding a more suitable casino.

Hi All, I joined this casino, and entered my withdrawal a couple of days ago (so not received anything yet) but i am in Australia??? and now I am reading they do not accept Australian Players??? My verification went through fine. I will update this chat thread if/when money arrives. Any other Aussies playing here? Thanks for reading....