Hi Barney! I am currently experiencing this on Playzilla website. Tried to withdraw 8 times but it keeps getting cancelled. On my first withdrawal request it ask for BANK NAME, CLEARING CODE, IBAN, and ACCOUNT NAME. I filled it up with incorrect info ( as we dont have same bank info here in AUS) but the next attempts it already ask me for BANK NAME, BSB, ACCOUNT NUMBER and ACCOUNT NAME. I am sure I have put correct info this time but the money just went back to my account and on the transaction it says withdrawal cancel. Strange and I am worried now whats going on. I am hoping I can get my money soon. Did you get yours?

I see that many talk about palmslots, on August 22nd they suspended me and after one day closed my gaming account with a balance of €455,000 and €5,000 being withdrawn for a month already and always with the usual wording being processed, of course if they reopen my account and I find it at 0 I explode them, I also have the balance screens, what should I do.

It all started a month ago when I requested the withdrawal of 5000 and they just sent emails every day to always have further documents and records of my person holding the documents, after which perhaps they realized that I really existed and so they closed my account and they don't answer the emails I send them every day until this morning

Vedo che in tanti parlate di palmslot, il 22 agosto mi hanno sospeso e dopo un giorno chiuso il mio conto di gioco con un saldo di 455.000€ e 5000 in fase di prelievo già da un mese e sempre con la solita scritta in elaborazione, ovviamente se mi riaprono il conto e lo trovo a 0 li esplodo, ho pure gli screen del saldo, cosa dovrei fare.

Tutto è partito un mese fa quando ho richiesto il prelievo di 5000 e loro non hanno fatto altro a mandare email ogni giorno per avere sempre ulteriori documenti e registrazioni della mia persona con in mano i documenti, dopodiché forse si sono resi conto che esistevo veramente e allora mi hanno chiuso l’account e non rispondono alle email gliele mando tutti i giorni fino a stamattina

Hello there.

From my point of view, your account was under verification for more than a month, yet, I'm not sure whether the account was successfully verified in the end and those €5,000 provided to you, or rather closed instead with the balance being voided.

Have you passed the KYC, please? Have you received any withdrawals? Have you accumulated the balance with or without bonus and additionally, what games have you played?

I know it sounds like another investigation, and I'm sorry for that, still, understanding the situation is probably a key to the solution.

I'll wait for your response.

Hi Radka, KYC passed successfully, I've never received any withdrawals, it's the first one I've made and still no response, I accumulated the balance without bonuses and I accumulated it all by playing the virtual football championship

Ciao Radka il KYC superato con successo, prelievi non ne ho mai ricevuti, è il primo che effettuo ed ancora nessuna risposta ho accumulato il saldo senza bonus e l’ho accumulto tutto giocando al campionato di calcio virtuale

Hi, if this is about the virtual football championship, I have to start by mentioning that Casino Guru does not deal with sports betting, as we do not have the expertise and no branch. 

On the other hand, I am sorry that you have similar concerns and I would like to help you and recommend you a sites where you can file a complaint, as it is related to sports betting. 

Just choose one of the following links:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you decide to file a complaint, could you please update us on the forum alternatively on how your case has progressed please ? I hope I have been at least a little helpful. 

Yes, I did get my money, by entering the BSB and Account number in the IBAN field with no spaces. Your appears different as its now asking for BSB and Acc number. Overseas ones will need a swift code???. Not sure what to suggest to you to try - perhaps live help???. Good luck, and let us know how you go. Barney.

I got my money! thank you for giving time for my inquiry! appreciate it happy gambling!

That's awesome! ?

Could you explain how players should input BSB, IBAN, or even account numbers correctly? Occasionally, these questions appear, so having a local player provide answers is always a great support! ??

No pressure, of course! All bits of advice are much appreciated! ??

Pleased to hear that you got paid. Barney

Hello,

Can someone tell me how long it took to wait on average for payouts???

Hallo,

Kann mir jemand sagen wie lange im Durchschnitt auf Auszahlungen gewartet wurde???

Hello Radka,

On August 30th I deposited 100 euros and used this money to pay out 5000 euros. I played without a bonus. I also requested the payout on August 30th.

My account has been open since September 2nd. Ready certified and eligible for withdrawal.

Why does it take so long? I've never had that before. I'm really panicking that I won't get the money.

Can you please help me?

Hallo Radka,

Am 30.08 habe ich 100 Euro eingezahlt und mit diesem Geld 5000 Euro zur Auzahlung gebracht. Ich spielte ohne Bonus. Auch die Auszahlung beantragte ich am 30.08.

Mein Konto ist seit 02.09. Fertig zertifiziert und zur Auszahlung berechtigt.

Warum dauert das so lange das hatte ich noch nie wo. Ich habe echt schon Panik das ich das Geld nicht bekomme.

Kannst du mir bitte helfen?

Hi, I think when it comes to withdrawals and casinos in general, it's a good idea to get at least some overview. I would recommend checking out the user reviews or complaints on our site, which reflect real player experiences and could help in this kind of question. I found a similar case that was solved on this link: http://www.kpvfaw.com/palmslots-casino-player-s-withdrawal-is-delayed-at Of course you can find more if you are interested. 

I would also like to add that as far as withdrawals are concerned, we give casinos 14 days to resolve this situation. 

Anyway, I also noticed that you have managed to file a complaint, so we will see where the case goes from here. Be sure to keep us updated as the case develops. 

Hi Jaro,

Thanks for your answer. Luckily the gentleman got his money and I also hope for a happy ending.

It's the same problem for me. Emails are not responded to and you don't get any real information in the chat. I'm really desperate and worried. I'm still trying to be patient. I'll write another update.

Hi Jaro,

Danke für deine Antwort. Zun Glück hat der Herr sein Geld bekommen ich hoffe auch auf ein Happy End.

Bei mir ist es das selbe Problem. Auf Mails wird nicht reagiert und im Chat bekommt man keine richtige Auskunft. Ich bin echt verzweifelt und habe Sorge. Ich versuche mich weiterhin zu gedulden. Ich schreibe wieder ein Update.

Oh no that doesn't sound good. Did you also play without a bonus?

Oh nein das h?rt sich nicht gut an. Hattest du auch ohne Bonus gespielt.

I'm really excited because I played without a bonus. Nothing is happening, I'm already losing hope.

Ich bin echt bei mir gespannt denn ich spielte ohne Bonus. Es tut sich einfach nichts, ich verliere schon die Hoffnung.

I contacted Cura?ao eGaming ("CEG") directly and they told me that they will resolve it.

Io ho contattato direttamente Cura?ao eGaming ("CEG") e mi hanno detto che risolveranno loro.

Thank you for your message. When did you contact her? Did it work or are you still waiting for a payout?

Danke für deine Nachricht. Wann hast du sie kontaktiert? Hat es geklappt oder wartest du auch noch auf eine Auszahlung?

Everything will be completed within 7 working days, still has 2 days, I think they will reply next week

Tutto si concluderà entro 7 giorni lavorativi, ancora ha da 2 giorni, penso che risponderanno la prossima settimana

This feels like a wrong movie to me. My highest win was once 1000 euros.

I was so happy about winning 5000 euros and now this. Something is wrong....

Das ist wie ein falscher Film für mich. Mein h?chster Gewinn waren einmal 1000 Euro.

Ich hatte so die Freude mit dem Gewinn von 5000 Euro und nun das. Irgendwas stimmt da nicht....

Imagine that I won 460,000 with the virtual football championship

Pensa che io ne ho vinti 460000 col campionato di football virtuale