After 6 days posido replied to me and told me to follow some steps but I had already done them all a lot of times he told me the same thing about the posido live chat

Dopo 6 giorni posido mi ha risposto e mi ha detto di seguire alcuni passaggi ma già li avevo fatti tutti un sacco di volte mi ha detto la stessa cosa della live chat di posido

Hello, could you provide a screenshot showing the error (feel free to blur all personal details), please? I wish I could help you and this is at least something we can try. You don't have to, of course.

I imagine this is kind of a bitter success, still very valuable information for others. Let's hope your next casino endeavors won't be that complicated!

Hello, im sharing my expririence with POSIDO CASINO.

Last friday they gave me 10 euros for free play. Wow, i was very happy...

I waggered this gift fo 40 times-400 euros and made withdrawal of 44 euros. Max cash out was 50 euros. In chat they told me, that the withdrawal process take up to 3 WORKING days and verification process take up to 10 WORKING days. I changed my mind i want to cancel withdrawals and continue playing , but hear what happened...they cannot find my pending withdrawals....

HAHAHAHHA. Im not joking.

.....and two of chat agents with no reason cancel my chat.

This is really a strange situation indeed.

Was the withdrawal already approved, though? Can you see it in your account?

They sent me this.. i didnt cancel my withdrawal pending, they did it. I requested withdrawal to skrill, but as you see, they recomended, the same method as deposit. But i did not need to deposit anything, because it was gift from them.

Also I couldnt find the terms and conditions from this bonus, it isnt in the bonus history section. And in the chat they couldnt explain how much is max cash out.

I have been waiting since March 8th to receive a win followed by 2 more a few days later. They keep telling me that the finance department has a large number of wins to process and despite reminders from the chat operators, I continue not to be paid. What can I do?

E' dal giorno 8 marzo che attendo di rientrare di una vincita a cui ne srguono altre 2 di qualche giorno dopo. Mi dicono sempre che il dipartimento finanziario ha un elevato numero di vincite da elaborare e nonostante i solleciti da parte degli operatori della chat, continuo a non essere pagata. Cosa posso fare?

It is not fair for the casino posido to treat their customers this way. I feel like I'm being made fun of. Help me resolve this situation

Non e' corretto da parte del casino posido trattare i propri clienti in qursto modo. Mi sento presa in giro. Datemi una mano a risolvere questa situazione

Hello,

First of all, I understand it is not what one would expect. Instead of enjoying the winnings, frustration comes. I get it and I'm sorry.

If the casino has been telling you that they are in delay with withdrawals due to the, let's say, outstanding volume of requests, I, however, fear the casino has to sort that out. Because if this is really the case, no one outside the casino can speed up their efficiency. It is now important to be patient and not touch the withdrawals at all.

I imagine this is not easy to accept and you have every right to feel however you need. We as Casino Guru may at least stay by your side and ask the casino for a solution on your behalf. I'm now talking about a free of charge complaint form you may fill out anytime: https://casinoguru-int.com/it/reclami/invia ??

Do you want me to bring specifics? Don't hesitate to ask. ??

Yes, on Monday I will also make a complaint but I am aware that they do not care much. Now I understand that they are just excuses but in any case I will not stop until they pay me my winnings

Si lunedi faro' anche reclamo pero'ho la consapevolezza che poco se ne importano. Ormai ho capito che sono solo scuse ma comunque io non mi fermo fino a quando mi verseranno le mie vincite

I would like to share my case, even though I am not surprised at all by what I have read so far.

I've been playing at this casino for about 6 months (yes, I'm very stupid) I estimate that I've deposited about €5,000 or €6,000 and guess what... €0 in withdrawals. I've had 3 pending withdrawals for over a week and they don't even answer me in the chat (supposedly I'm a VIP client) I have my own VIP advisor on WhatsApp but anyway... More of the same as the live chat. I've been asking them to close my account for over a month and I can still access it. I asked for a report of my deposits and I haven't received anything either. The treatment you receive is terrible. Please don't play in this case if you don't want to waste time and money. Regards.

Quisiera compartir mi caso aún que no me extra?a para nada todo lo leído hasta ahora.

Llevo unos 6 meses jugando en este casino (Si, soy muy tonto) calculo que habré ingresado unos 5000 o 6000€ y adivinen... 0€ de retiros. He llegado a tener 3 retiros pendientes más de 1 semana y ni me contestan en el chat (supuestamente soy cliente vip) tengo mi propio asesor vip en wassap pero vamos... Más de lo mismo que el chat en vivo, Llevo pidiendoles que me cierren la cuenta más de 1 mes y aún sigo pudiendo acceder, pedí un informe de mis ingresos y tampoco recibo nada, el trato que recibes es pésimo. Porfavor no jueguen en este caso si no queréis perder tiempo y dinero. Un saludo

Are you a VIP? I mean, do you earn over 3,000 pounds in weekly casino revenue?

Eres VIP? Quiero decir superas más de 3k de ingresos semanales en el casino?

Me vip? No no never won, maybe 80 euros a few months ago.. And in February 2025. I requested 3 withdrawals 2 of 150 euros and 1 of 500 euros

Io vip? No no mai vinto, forse 80 euro qualcge mese fa.. E a febbraio 2025 . Ho fatto richiesta di 3 prelievi 2 da 150 euro e 1 da 500 euro

I made a deposit to get a bonus. I played and completed the wagering requirements for the bonus. I continued to win on the slots and having the real balance I requested withdrawals

Ho fatto il deposito x ottenere un bonus. Ho giocato e ho completato i requisiti di scommesa richiesti dal bonus. Ho continuato a vincere alle slot e avendo il saldo reale ho richiesto prelievi

Hasn't something changed yet and it's still the same? If so, then by all means lodge a complaint and, as Radka said, we will be here to try to help.

I hope it will be resolved soon.??

Hi, I would also think about complaining in your case. But the casino pays out quite late and it often takes them about 2 weeks. I hope it will be a delay and you will get the money, but it will be important not to play with them and leave everything until the situation is resolved. 

As for closing the account, I would also wait until you get the money because in some casinos it works so that they can't close your account until you have an active withdrawal. This can only happen after you have a balance of 0. If this is not the case, it is also something you could mention in your complaint and we would try to help you with closing your account.

What do you think?

I'll wait just this week and then proceed with a complaint and your support will be more than necessary because I feel more protected. Thank you very much. I will keep you informed. I have faith and I don't think that the casino posido will get to the point of not paying! It would be absurd!

Aspetto solo questa settimana e poi procedo con reclamo e sara' piu' che necessario il vostro appoggio perche' mi sento piu tutelata. Grazie mille. Vi terro' informati. Ho fiducia e non credo che il casino posido arrivi a non pagare! Sarebbe assurdo!

I already have my 3 pending withdrawals that add up to €500 in total and I have reached more than €800 but this is how things are going, I am waiting for a review and to see how this continues, I hope they pay me my money.

Ya tengo mis 3 retiros pendientes que suman 500€ en total y he llegado a tener más de 800€ pero así va la cosa, estoy a la espera de revisión y a ver cómo sigue esto, espero y me paguen mi dinero

It usually takes them longer to pay the player and if you go through this thread you will see that if the player hasn't broken anything or there is no other problem like verification, they always pay the player eventually. But nobody wants to wait two weeks for money. 

Anyway, we'll be here if you need help.

I hope so too, and if it doesn't happen, we will try to assist you as well. ??