Sure! If casinos care, it indicates there is a light in the dark! My fingers are crossed for you, and keep me posted, please.

Good evening, I just won 500 euros, I prepared for withdrawal and I'm waiting, I read all the complaints and complaints about this casino, should I worry that I won't get the money? Has anyone done their first ascent without any problems?

Καλησπερα , μολι? κερδισα 500 ευρω εκανα ετοιμα για αναληψη και περιμενω, δυστηχω? διαβασα ολε? τι? καταγγελειε? και τα παραπωνα γιαυτο το καζινο , να ανυσηχησω οτι δεν θα παρω τα χρηματα ? Ειναι κανει? που εκανα την πρωτη του αναληψη χωρι? κανενα προβλημα?

Hello!

Would you be worried if you haven't found those complaints? Try to relax, if I may be the positive one in this conversation, because players without issues have no reason to complain hence, you'll most likely find just negatives. ??

What about the KYC verification - Have you passed that already?

Thanks for the advice, No, I'm still waiting for an email from the withdrawal department, they told me that I don't need to do KYC identification yet!

Ευχαριστω για την συμβουλη, Οχι ακομα περιμενω να μου στειλουν email απο το τμηνα αναληψεων , μου ειπαν οτι μεχρι στιγμη? δεν χρειαζεται να κανω KYC ταυτοποιηση!

You're welcome. Sometimes you just have to be a bit patient and I hope everything will be alright. ??

As for verification, I find it a bit strange, but it's up to the casino whether it needs documents from you or not. If it needs them, it will probably ask for it as well. 

So no panic for now. Feel free to let us know how it goes. 

Just out of curiosity, I see you have a profile picture of Rayn Giggs, do you like him ? I grew up on him hehe. 

Thanks a lot and I'll keep you posted, haha yeah I'm a big Ryan fan!

Ευχαριστω πολυ και παλι θα σα? κραταω ενημερου?, χαχα ναι ειμαι μεγαλο? fan του Ryan!

Hey there.

May I have just one additional question???

In what status is your withdrawal now?

One way or another, let's just hope a new week (if not today) brings us a solution... We'll be here, don't worry!

I'll skip football comments honestly, this is out of my capabilities ??.

Good evening and again, the situation remains the same after 4 days, I just spoke on the live chat, they told me that there is no reason to worry and that I should wait for an email from the finance department, I asked them if I need to identify myself in order to the withdrawal is made, and the answer was that since I have not been asked to provide identification until now, it is possible to withdraw without identification! I don't know what to say and to me they sound too good to be true, I hope everything goes as it should!

Καλησπερα και παλι, η κατασταση περιμενει η ιδια μετα απο 4 μερε? πλεον, μολι? μιλησα στο live chat , μου ειπαν πω? δεν υπαρχει λογο? ανυσηχια? και πω? πρεπει να περιμενω για καποιο email απο το τμημα οικονομικων, του? ρωτησα εαν χρειαστη να κανω ταυτοποιηση για να γινει η αναληψη , και η απαντηση ηταν πω? αφου δεν μου εχει ζητηθει να κανω ταυτοποιηση μεχρι τωρα ειναι εφικτο να γινει η αναληψη χωρι? ταυτοποιηση! Δεν ξερω τι να πω και εμενα μου ακουγονται πολυ καλα για να ειναι αληθινα ολα αυτα μακαρι να γινουν ολα οπω? πρεπει!

Hello, I am in exactly the same situation as Ryan.

I also submitted a withdrawal request on (August 29th at 1:27 a.m.), for me it was also for €500 and I had also asked 5-6 times in advance whether I could verify myself so that there would be no withdrawal There are delays. They also told me this wasn't necessary. Nevertheless, I have already sent a few documents (ID card and proof of address) to the support.

I'm getting the same automated replies as Ryan and many others here. Today is the last day of the processing period according to their own terms and conditions. Am curious.

Guten Tag, ich befinde mich in haargenau der selben Situation wie Ryan.

Auch ich habe einen Auszahlungsantrag gestellt am (29.08. um 01:27 Uhr morgens), auch bei mir handelt es sich um 500€ und auch ich hatte im Vorfeld 5-6 mal gefragt ob ich mich schonmal verifizieren kann damit es mit der Auszahlung keine Verz?gerungen gibt. Auch mir sagten sie dies w?re nicht n?tig. Ich habe trotzdem schonmal ein paar Dokumente (Personalausweis und Adressnachweis) an den Support geschickt.

Ich bekomme dieselben automatisierten Antworten wie Ryan und viele andere hier. Heute ist der letzte Tag der Bearbeitungsfrist gem?? ihrer eigenen AGBs abgelaufen. Bin mal gespannt.

Good evening HGG95 did you send the entries to the casino page or to an email? Because I've been on their page so far they don't ask me to submit identification documents, also when I emailed them to ask what documents are needed for identification I didn't get a reply!

Καλησπερα HGG95 εστειλε? τα εγγραφα στην σελιδα του καζινο η σε email? Διοτι εμενα στην σελιδα του? μεχρι στιγμη? δεν μου ζητητε να υποβαλω εγγραφα ταυτοποιηση? , επιση? οταν του? εστειλα εμαιλ για να ρωτησω τι εγγραφα χρειαζονται για την ταυτοποιηση δεν ελαβα απαντηση!

Hello Ryan,

I sent the documents by email to support mail.

I also can't upload any documents to "Verification" because it says it's not necessary at the moment.

I asked in the live chat which documents I should send, after 4 different support employees, number 5 wrote me I should send proof of identity and proof of address by e-mail to support. Everyone else just said that they don't know because only the "Financial Department" knows what documents they need ????

Hallo Ryan,

Ich habe die Dokumente per E-Mail geschickt an die support mail.

Ich kann auch keine Dokumente bei "Verifizierung" hochladen weil da steht dass es nicht n?tig ist im Moment.

Ich hatte im live-chat gefragt welche Unterlagen ich schicken soll, nach 4 verschiedenen Supportmitarbeitern hat mir dann Nr. 5 geschrieben ich soll Personalnachweis und Adressnachweis per E-Mail an den Support schicken. Alle anderen haben nur gesagt dass die das nicht wissen weil nur das "Financial Department" wei? welche Unterlagen es ben?tigt ????

And I was exactly the same, I say to wait for their order to send the documents so that we can all see from the two cases working faster! Thanks for the update!

Και εμενα ακριβω? τα ιδια, εγω λεω να περιμενω δικια του? εντολη για να στειλω τα εγγραφα για να δουμε κι'ολλα? πια απο τη? δυο περιπτωσει? λειτουργη πιο γρηγορα! Ευχαριστω για την ενημερωση!

Good evening,

It seems to me that I - like many others - was lied to about the payout. The processing deadline was not met, I spoke to several support representatives, everyone has a different excuse. An employee told me the payment would come today, which was also a lie.

Guten Abend,

wie mir scheint wurde ich - wie viele andere auch - belogen was die Auszahlung angeht. Die Bearbeitungsfrist wurde nicht eingehalten, ich habe mit mehreren Support-Mitarbeitern gesprochen, jeder hat eine andere Ausrede. Eine Mitarbeiterin meinte zu mir die Auszahlung würde heute kommen, was ebenfalls gelogen war.

I regret to confirm that the exact same thing is happening to me too! Let's have a little patience before we jump to conclusions though!

Δυστηχω? επιβεβαιωνω οτι τα ιδια ακριβω? συμβαινουν και σε εμενα ! Α? εχουμε λιγο υπομονη ακομα πρωτου βγαλουμε βιαστηκα συμπερασματα ομω?!

According to the terms and conditions, the finance department only works until 17:00 GMT, which means that nothing will happen today. The processing deadline can therefore no longer be met.

Die Finanzabteilung arbeitet laut den AGBs nur bis 17:00 GMT, das hei?t dass heute nichts mehr passieren wird. Die Bearbeitungsfrist kann somit nicht mehr eingehalten werden.

Can someone responsible help us, maybe tell us what is happening and what we should do?

Μπορει καποιο? υπευθηνο? να μα? βοηθησει , ισω? να μα? πει τι συμβαινει και τι πρεπει να κανουμε;

Hello there.

I'm sorry to hear the situation is not getting better. There is always the possibility of submitting a complaint through the Casino Guru Resolution Center.

More details here: http://www.kpvfaw.com/complaint-resolution-instructions

However, there is a complication. We allow the casino 14 full days to verify the account and send the money to the player. If you don't mind, submit one here:

http://www.kpvfaw.com/complaints/create

I'm convinced you'll get this information soon after the complaint is approved:

"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."

Still, the complaint is available anytime to you.

Hello, thank you for the tip, I have just filed a complaint.

Guten Tag, danke für den Hinweis, ich habe soeben Beschwerde eingereicht.

Good evening everyone and thank you for the update, in yesterday's conversation with their live chat they told me that on Monday we will have developments, so I say to be a little more patient and then file a complaint!

Καλησπερα σε ολου? και ευχαριστω για την ενημερωση , σε χθεσινη συνομιλια με το live chat του? μου ειπαν οτι την Δευτερα θα εχουμε εξελιξει? οποτε εγω λεω να κανω λιγο υπομονη ακομη και μετα να κανω καταγγελια !

Hello.

I agree with Ryan123 - sometimes, being patient is far better than submitting the complaint hastily.

Yet it's your decision, and I hope you'll get the money soon, because:

"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."

Just as I said ??. No worries, in case the casino misses the deadline, we'll step in.