Another , more evidence ?

if you need it i have it.

my dad has everything in the email.

Outro , mais provas ?

se precisam eu tenho .

meu pai tem tudo no e-mail .

Hello there,

I check the complaint again and realized that it seems that the casino suspects a violation of the multi-account rule, right? In this case, the casino should provide some proof, I'm sure that the complaint team will ask for some shreds of evidence from the casinos side.

Anyway has your dad played in this casino too? I tought that only the bank account holder seems to be the problem.

But

not here

there is no problem with bank account

here my father had account closed 9 months ago.

could not see the emails.

for there to be duplication and I need 2 active accounts right!?

If the other account was permanently closed at the player's request,

there is more account.

Mas

aqui nao

ha problema nenhum com conta bancária

aqui o meu pai teve conta encerrou a 9 meses .

nao conseguiu ver os e-mails .

para haver duplica??o e preciso 2 contas activas certo !?

Se a outra conta foi encerrada permanentemente a pedido do jogador nao

ha mais conta .

All validated and all right

so there is a problem no

stopped winning.

and went to find a way to complicate

nobody is stupid here.

they know very well that there is no such thing as a duplicate account.

and I've also asked several times to call me.

Tudo validado e tudo certinho

so há um problema nao

parava de ganhar .

e foram arranjar maneira de complicar

ninguém e burro aqui .

eles sabem muito bem que n?o existe conta nenhuma duplicada .

e também já pedi várias vezes pra me ligar .

Hello,

I can see that the last complaint update was made 18 hours ago, so I'd like to ask you to put all relevant information there - just click this link, because this is the proper place.

I'd also like to say that I'm not taking care of your complaint, hence I do not need all those print screens and so on ??.

I hope that the issue will be solved soon though.

There is no news,

for and how much they still don't give me the slightest satisfaction!

Nao há novidades ,

por e quanto continuam sem me dar a mínima satisfa??o !

Radka latest news I still don't understand anything about the CASINO Roku shakes I'm starting to think they're crazy!

first they accuse me of fraud and that the winnings have all been confiscated!

I sent proofs to them they never replied.

I had asked for 2500 euros

and another 6000 euros in the account.

I can't log into the account it says too many login attempts I ask for a new pass and nothing like it.

today they pay the amount I was about to process!

Radka última novidade continuo a n?o entender nada do CASINO Roku agita come?o a pensar que s?o doidos !

primeiro acusam me de fraude e que os ganhos foram todos confiscados!

mandei provas para eles nunca me responderam .

tinha pedido 2500 euros

e mais 6000 euros na conta .

n?o consigo entrar na conta diz demasiadas tentativas de login pe?o nova pass e nada igual .

hoje pagam o valor que estava pra processar !

Hi, I can see they approved the first withdrawal for 2500 eur so it might be possible they'll approve the one for 6000 eur a bit later as well. Please, keep us updated and most importantly, share any news in your complaint as well.

I'm wondering, how long time have you been waiting until they approved the first withdrawal and when did you submit the 2nd withdrawal for 6000?

I can not enter the account to ask for the 6000 thousand euros.

the 6000 euros are not requested, they are only on balance!

Eu n?o consigo entrar na conta para pedir os 6000 mil euros .

os 6000 euros n?o est?o solicitados só est?o em saldo !

When they blocked the account, they were asking for 2500 euros!

and it was on balance 6000

euros.

I sent an email to them saying that it was impossible to have duplicate accounts because I have proof of closing the other one.

Account .

but I don't have access to the account.

Quando bloquearam a conta , estavam pedidos 2500 euros !

e estava no saldo 6000

euros.

eu mandei e-mail para eles a dizer que era impossível haver duplica??o de contas até porque eu tenho provas de encerrar a outra .

Conta .

mas nao tenho acesso a conta .

Did they approve the first withdrawal? No!

Many have already been approved!

They had already paid 10,400 euros.

the problem was that I continued to win.

After closing the permanent account, according to RoKu casino, I had a withdrawal of 2500 euros unprocessed, 6000 euros in balance, or they were wrong, which shows the disorientation of this casino, or they will pay everything.

There is no other explanation! Being that I really think that blacklisting this CASINO would be the best option, as it ends up being dangerous for many players! If you confirm the first suspicion of misdirection processing, there is not much more to say to prove the malice and malice of this casino.

and that the only purpose was to block my funds and not because there is an error with the account. proofing and processing today.

Eles aprovaram a primeira retirada? N?o!

Muitos já foram aprovados!

Já tinham pago 10.400 euros.

o problema era que eu continuei a ganhar.

Depois de fechar a conta permanente, de acordo com o cassino RoKu, tive uma retirada de 2500 euros n?o processados, 6000 euros em saldo, ou eles estavam errados, o que mostra a desorienta??o deste cassino, ou eles pagar?o tudo.

N?o existe outra explica??o! Sendo que realmente acho que colocar este CASINO na lista negra seria a melhor op??o, pois acaba sendo perigoso para muitos jogadores! Se você confirmar a primeira suspeita de processamento de desvio de dire??o, n?o há muito mais a dizer para provar a malícia e malícia deste cassino.

e que o único objetivo era bloquear meus fundos e n?o porque há um erro com a conta. a prova e processamento hoje.

Alright, in that case, please wait for our complaints team to take look into it. I'm sure they'll contact you soon.

This CASINO is not good,

be careful, this brand like the others in the same group has the same modus operandis.

As long as you spend money everything is ok, or as long as you have a negative balance at the CASINO!

problem if you start earning a lot of money!

result account blocked!

if you are a player 10 euros is good!

if you are a strong player run away!

I have a dispute with the Guru, and I have already contacted the regulatory authority.

who replied to try through intermediary to resolve , if unable to send all elements to them .

Este CASINO , n?o é bom ,

tenha cuidado , está marca ao exemplo de outras do mesmo grupo tem o modus operandis , igualzinho .

Enquanto você gasta dinheiro está tudo ok , ou enquanto você está com saldo negativo no CASINO !

problema se você come?a a ganhar muito dinheiro !

resultado conta bloqueada !

se você e jogador de 10 euros e bom !

se você e um jogador forte fuja !

Eu tenho , uma disputa no Guru , e já contactei a entidade reguladora .

que respondeu para tentar através de intermediário resolver , se n?o conseguir enviar todos os elementos para eles .

Good

Do you know how long it takes to verify the account?

and how long does the payment come to the bank account?

Boas

sabem quanto tempo demora a verifica??o da conta ?

e quanto tempo os pagamento vem ter a conta bancária?

Hi, my account is verified and everything is ok.

Made more than 10 times the deposit and until now always rejected. Start to be annoying and hope you can accept asap.

Hello,

I guess that the casino should explain what seems to be the problem. Did you ask? Is this your first withdrawal? ??

Hi Guys, I have a pending withdrawal at this casino since 28/11/2022, is it normal to take so long? The withdrawal method was by VISA, value of 100€

Boas Malta, tenho um levantamento pendente neste casino desde 28/11/2022, é normal demorar tanto? O método de levantamento foi por VISA, valor de 100€

Hi there.

Sadly, there are other factors that affect the withdrawal speed, like the KYC. May I know whether your account has been fully verified yet?

In what status is your withdrawal now?

Asking the support is the easiest way, but I understand that you would like to "hear another voice".

As you can see in your complaint, we allow casinos 14 full days to verify the account and send the winnings.

I also find out that the casino asked you to cancel the withdrawal. What was the reason, please?