Hello,

I'm sorry but your complaint was solved as unjustified, so I can't imagine why would the casino wants to unblock your account. I believe it must be hard but you deposited you played and you lose.

It would be best if you stop playing, do not think you are going to win all your money lost with a few more deposits.

Please let it go.

I think this is not a question of believing you at the moment.

However, it sounds quite surprising that even the streamers were losing that night.

I'm uncertain about what do you expect us to do now? We examined your case and found that everything was in order.

If you still have your doubts, try to contact the game provider or the licensing authority. If you still aim to get your account opened only so you can win your lost money back however I think it's not a good idea.

Do you truly believe that you can win it all back?

I'm sorry ppanda, but even I can imagine the casino simply does not want to encourage you to play there further.

Honestly, I do not think that one bad night is something unbelievable it just happens as well as jackpots happen. Did you know how RTP and volatility work both in hand for instance? Choosing a low RTP game with bad volatility combined with lower stakes in a time when nobody else plays the game can "do the trick".

If you believe that the game provider is behind your struck of bad luck, it is your point of view. As a result, do not be surprised that everybody ignores you.

I can't help you, I'm sorry.

You say you didn't win anything the whole night. Do you have access to your gaming history so we could take a look at it? The gaming history is usually available in player's account.

I'm just looking at your complaint and I can actually see that we received the betting history, Jozef even did some simulations and said

"After a detailed examination of your bet history, we have not detected anything suspicious. We did run it through simulation, and it came out statistically correct and legit. Even if we consider the fact that the licensed casino would have to cooperate with multiple independent companies of licensed game providers, the chance for game (RTP) alternation is close to zero."

When I'm reading your complaint and the thread here, I rather feel like you lost way too much and more than you could afford and now you desperately try to get some money back from the casino. Unfortunately, you're an adult person and it was fully your decision to play there. I haven't heard about casinos that would simply decide to return the money back to the player. Otherwise every player would ask for the same.

I'm sorry but there is nothing we can do for you.

Hi ppanda,

I was just reading through your posts and thought I’d drop a comment.

I have been in similar positions to you in the past and it is frustrating when you lose huge amounts of money and try to find anyway you can to get it back.

Unfortunately unless you can prove that there was an actual fault in the game then you just have to accept the fact that the money is gone.

You will drive yourself crazy if you keep going around in circles trying to convince yourself that someone is at fault for your loss.

Take care and stay strong.

Charlie

The main thing is that you are trying to stay ok. Unfortunately It is a difficult thing to accept. But with time and focus you will find a way through it.

Stay safe

There is a good word. You will not play the game you will regret. I hope everything goes well for you my friend. It may be best for you to take a break from gambling or quit. Running after a loss means that there will be more losses, unfortunately, in gambling.

Hello there,

I think you may find some support here:

http://www.kpvfaw.com/problem-gambling

Stay strong ??

There's really no easier way of getting cash than getting a job or two. You'll never earn money by playing casino games.

Hello. I made an account on their website. I bet on sports that the second team will score the first goal, I bet on the 58th minute. They scored a goal after 20 minutes. And they gave me a refund. Help solve the problem.

Здраствуйте.Я сделал у них на сайте акаунт.Поставил ставку на спорт что первый гол забет вторая команда,ставку сделал на 58 минуте.Они забили гол через 20 минут.И мне дали возврат.Помогите решыть проблему.

Hello,

sadly we do not deal with sports betting here, only casino games. You're saying that you got the refund, so I think that's good.

I am at the end of my tether.

Three weeks ago I won $45,000 on Roobet - i tried to withdraw and it said my account has been frozen and I am unable to withdraw.

I have spent the last 3 weeks speaking to live chat and they have been extremely vague. They said the 'bets were under investigation'.

Last week I received a message saying the review process had been completed and I would hear back the next day.

I am yet to receive any additional information, they have not asked for any information from me or explained what the situation is.

I am close to instructing an attorney as I have looked at the terms and conditions with my legal and team and I have clearly not breached any terms.

Additionally, nowehere in Roobet's terms and conditions does it state they can whithold funds with no explanation.

The Curacao Gaming Board clearly state that a reason must be provided if there is any form of suspicion - but again - I have heard nothing!

Concerned this is a major scam and need this warning to be seen by the many players on their platform.

Hello there.

I sincerely hope that you've accumulated your winnings by playing casino games, if so we can provide you support via complaint.

Allow me to say that if a bigger amount is won, additional account verification is usually triggered, even your gaming history may be checked by the game provider. Sometimes it's very time-consuming, I heard about up to 90-day time period. I believe that those checks are motivated by necessity rather than suspicion, still, I understand your feelings.

It'd not hurt to send you an email explaining this situation.

As far as I understand, your account is still under review, am I correct, please?

Correct - no progress has been made.

At first they said it would be dealt with in 72 hours.

Then it was 'the bets are being reviewed'

Then told 'review complete expect to receive an update'

Now I am being ignored...

They have not asked me for any details whatsoever

Do I assume correctly that this is a case of sports betting rather than casino games, please?

When the gaming history is reviewed, casinos usually do not need players' cooperation, at least at the beginning or until some conclusion is made.

Well, I think that it would be best to wait for the result. ??

No - it is casino game

Hello,

that's good if you feel that you need help, meaning that the problem can't be solved by the casino, it would be best if you submit a complaint.