https://storage.courtlistener.com/recap/gov.uscourts.njd.556587/gov.uscourts.njd.556587.1.0.pdf

You know, the other thing is that you stick with someone else's situations. I imagine your intentions are pure, but everything you threw at us is second-handed, it seems.

I guess time for your own complaint process has come. Here on the forum, you will prove very little to my colleagues.

Alternatively, if you prefer to be the other's voice, inform the Data Team, please.

You have that chance 24/7

If the casino (not sportsbook) has not been fair to you and you have disputed amounts available, go ahead.

You will not even consider my situation which I came to you very early on asking you to act as an intermediary though you refused to even acknowledge my claims sir on the basis of not having authority over intervening. So I again believe you are yet again unreasonably using this as a way to distance your accountability to having knowledge or control over, yet I have repeatedly asked you to consider and reconsider this position yet you refused to even act in good faith for an amicable resolution and yet here we are still at a disagreement over: is shuffle even a real business or is this yet again just another cash grab and outright fraud led by the same people running the FTX disaster of ship, ending in a 40 year prison term being handed down to the leader.

The answer to me is clear. You can trace this record of requests back very far.

So again for the 10th time by estimate: will you or wont you take my case to the operator on my behalf, regardless of your existing agreement with them, I am asking you to act as my intermediary for the benefit of all of us as a collective to please take up the initiative.

I want to reiterate that I am not a member of the Complaint Team. You continue to use this forum to demand a more thorough discussion of your complaint, which I am unable to provide in the manner that you have requested.

Since the player, not us, has an agreement with the casino through the creation of the casino account, we essentially never represent players' cases before the authorities. Casino Guru, as an independent company, has no position in dealing with authorities.

This is not a place for such a request; kindly communicate with your former mediator instead.

I am presenting my opinions, which I believe is not what you have been seeking.

Good day. I won funds from the bookmaker Shuffle, at first they paid without problems. Then the transaction froze, I wrote to support, they asked for additional verification, in the form of a statement, in the account I uploaded everything that was required of me, as a result, silence for three days, they simply ignore me, it is impossible to write to support, the funds that remained on the balance, in the amount of 500 dollars + 250 on withdrawal, they simply do not give.

Добрый день. Выиграл у букмекера Shuffle средства, сначала платили без проблем. Потом транзакция зависла, написал в поддержку, попросили дополнительную верификацию, в виде выписке, в аккаунте я загрузил все, что от меня требовали, по итогу тишина в течении трех дней, меня просто игнорируют, в поддержке дописаться невозможно, средства, которые остались на балансе, в размере 500 долларов + 250 на выводе, просто не отдают.

Hey, since you had to send a document and I think casinos don't often work on weekends on things like this, I'd be a bit more patient. We give casinos 14 days to verify or withdraw although I would be happy if it didn't take that long. 

However, if the chat doesn't write you back, have you tried emailing them as well? If the casino exceeds the time I mentioned, you can get in touch and we will try to assist you. 

Do you think you'll hang in there?

Good evening! The casino continues to ignore me, citing an alleged manual check, they answer me the same thing. I doubt that they want to pay me, I sent them everything they asked me for(

Добрый вечер! Казино продолжает меня игнорировать, ссылаясь якобы на ручную проверку, мне отвечают одно и тоже. Сомневаюсь, что они хотят мне заплатить, я отправил им все, что они просили у меня(

Okay, so how long has your situation been going on? Have you been playing slots or just sports betting? 

Please let me know.

The situation has been going on since January 29, I have not received my funds, and since then I have sent everything they asked for, but there is no answer as to when they will withdraw my funds. I did not play in the casino, I only bet on various sports, volleyball, football, basketball

Ситуация длится с 29 января, мне не вывели средства, и с этого момента я отправил все, что они попросили, но ответа никакого нет, когда мне выведут средства. Я не играл в казино, делал только ставки, на различные виды спорта, волейбол, футбол, баскетбол

Oh in that case we probably won't be able to help you because we don't have any experts in sports betting.

Anyway, I can at least help you by providing some links where they could theoretically help you. 

You can find them here: 

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope the situation will be resolved and you will eventually get your money.

i had withdrawn $500 on march 16 on the solana blockchain after winning sport bettings and then its been almost a week since they said they have to manually fcheck my KYC however all my KYC went thru with no issues, I even had to submit a bank statement which is valid and verified. They wont give me an estimate time for the withdrawal.

this is what they sadi 2 days ago: "Unfortunately, we can't provide an ETA as we do not have oversight of the Compliance team's workload. We will reach out to you once review is concluded or if any additional information is required."

I need help asap

 heres a screenshot, if anyone can help me it would be amazing, I am in the maldives right now for vacation and cant be on my laptop for long

The support is not helping at all, its been A WEEK

their response:

Nate

? 1m ago

Please allow some time for our KYC compliance team to manually review the documents you have submitted. While we cannot

Our Compliance team is scheduled to review your account and documents you have provided manually. We will message you once we have an update or if any additional information or documents are required.

i had withdrawn $500 on march 16 on the solana blockchain after winning sport bettings and then its been almost a week since they said they have to manually fcheck my KYC however all my KYC went thru with no issues, I even had to submit a bank statement which is valid and verified. They wont give me an estimate time for the withdrawal.

this is what they sadi 2 days ago: "Unfortunately, we can't provide an ETA as we do not have oversight of the Compliance team's workload. We will reach out to you once review is concluded or if any additional information is required."

I need help asap

i am @harm on shuffle.com

heres a screenshot, if anyone can help me it would be amazing, I am in the maldives right now for vacation and cant be on my laptop for long

Nate

? 1m ago

Please allow some time for our KYC compliance team to manually review the documents you have submitted. While we cannot

Our Compliance team is scheduled to review your account and documents you have provided manually. We will message you once we have an update or if any additional information or documents are required.

So you say that they have paid you your withdrawal recently, and now there are some delays with the other one. Right?

In this case, and especially also when your account is fully verified, you should just try to be patient. Maybe they really experience some kind of delays caused by many withdrawal requests, you know.

Please try that, and surely keep us informed about how it goes.

Also, when exactly did you request the last withdrawal, please?

they paid my withdrawals from before, they didnt ask me for kyc. I won $700 and i withdrew $500, then they asked me for KYC. I completed the KYC on march 16. Today is march 26. Its been 10 days.

it does not take 10 days for a casino to process a withdrawal.

please see the screenshots attached for context

You are right that it shouldn't take that long, for sure.

If you are interested in filing a complaint, please do so. Our team will try to intervene in your case, and hopefully it'll help to move things faster.

Here is the link for you. Please describe everything well, and we'll investigate it as soon as possible.

Will you let us know how it goes as well, please?

Hello CasinoGuru team,

I’ve recently been considering opening an account with Shuffle Casino, which led me to explore their profile and user discussions here on your platform. While reading through the forum, I came across a post by user SupltsJ, who shared an official court document (file number: gov.uscourts.njd.556587.1.0) from a U.S. federal case.

After reviewing the file myself, I noted that it outlines an FBI investigation into unlawful online gambling activities involving an entity named "Shuffler," which may be linked to or associated with the operator in question. The document refers to alleged fraudulent schemes, unlicensed operations, and money laundering.

Given the seriousness of such allegations and the public availability of this document, I would like to respectfully ask whether this information has been taken into account when determining the current 8.2/10 rating and HIGH safety index.

For context, I’m also attaching a screenshot showing that AskGamblers currently rates the same operator significantly lower (2.6/10), which adds to my concern.

Thank you for your time and the work you do for the player community.

Hello, thanks for the suggestion!

Can you use the option specifically designed for updating my colleagues, please?

http://www.kpvfaw.com/shuffle-casino-review

You may also get in touch via email: [email protected], but I recall they prefer the "update us" feature ??.

As far as I can tell, my colleagues have their way of dealing with such kinds of news; I'm not familiar with details but I guess they primarily focus on the direct impact on players instead. Which, in my opinion, considers the final verdict against the casino. We're attending a working team-building next week, so I will ask the head of the Data Team personally.

Keen eyes you have. ??

Hello. From March 17 shuffle.com I don't get paid $5,000! I've gone through all the verification steps, but the money is still not being withdrawn. My username is on shuffle.com : zvrrw1x3113ZxV

Please help me solve the problem.