Have you tried to ask what could help when you say that from your side they are quite clear and purely visible ? 

However, Kristina has about 2 more days to answer, so if nothing changes, she will try to help you as best as she can. So would it be possible to be patient for a while ? 

Good morning, I would like to know if slots ventura is reliable and does anyone have proof of payment? I want to deposit the money to request the withdrawal but I'm scared, could anyone help me?

Bom dia gostaria de saber se o slots ventura é confiável se alguém tem prova de pagamento? Quero depositar o dinheiro pra solicitar o saque mais estou com medo alguém poderia me ajudar?

Mayara, don't pay. Therefore. Yours will happen the same way as mine, I made an amount with the bonus, and deposited it to make the withdrawal, it will take me 6 working days to update about my withdrawal, after that, they canceled the withdrawal and secured the money, and only returned it to the account balance the amount I deposited, when I called the fake chat that I was not following the rules..

This is naughty, this casino shouldn't and isn't working.

Mayara, n?o paga. Por tanto. O seu vai acontecer igualmente o meu, fiz um valor com o b?nus, e depositei pra fazer o saque, a ir levo 6 dias úteis, pra atualizar sobre meu saque, depois disso, eles cancelaram o saque e seguro o dinheiro, e só devolveu pro saldo da conta o valor que depositei, a ir chamei no chat falso que descumprir as regras..

Isso é uma safadeza, esse casino n?o deveria nem está funcionando.

You don't pay, he asks you to deposit, to release the withdrawal, it takes 5 days to update, after that he cancels the withdrawal and holds your money, and says that you broke the rules. And delete your account

N?o paga, ele pede pra deposita, pra libera o saque, da ir leva 5 dias, pra atualizar, depois disso cancela o saque e segura seu dinheiro, e fala que você descumpriu a regras. E exclui sua conta

Hi, I saw that the casino has a pretty low safety index so I would be careful with this casino. 

However, as far as the withdrawal is concerned, it will probably be a verification deposit. How high of a deposit should it be ? Have you already verified the account ?

Let me know.

Hello, I saw that you also had a complaint filed with us, which ended up with the casino not trying to resolve your problem and they got black points, which I'm sorry about. 

Are you still trying to communicate with the casino and get the money or have you given up ?

However, did you try to lodge a complaint with the authority as Tomas advised you in your complaint ? 

STAY AWAY FROM SLOTSVENTURA AT ALL COSTS! I had a $5 no deposit bonus for registering. It was a 60x playthrough ($300) and I completed it with $240 left in my account. As soon as the playthrough was done it said "congratulations" then my balance went to zero. I went to customer support prior to starting the bonus playthrough to see what the terms were. All they said was look at the terms and conditions on the page. I then went back after I was done to see where my winnings went and they spent 30 minutes circling there answers saying "please wait your time is valuable to us." They then said we’ve forwarded your case to a relevant department. It’s been 4 days now and I still haven’t heard anything regarding my winnings. Everytime I go back they tell me to patiently wait for 15 minutes just to say it’s forwarded to relevant department. DO NOT USE ANY BONUSES FRON THIS CASINO. How they just made my balance go to zero like that is EXTREMELY SUSPICIOUS. STAY AWAY FROM THIS SCAM!

Hello there. To tell you the truth, from our experience here, it may take a few days, but sometimes even few weeks to get everything checked. Especially if they are suspicious about some violations and the game provider needs to be dragged into all the investigations, as I could call it. I am surely not saying that this is your case, nor that you have violated some rules, of course. Even a slight suspicion has to be checked, though. I hope everything will be cleared soon and you will be able to get to your money. Please keep us updated about all this, we'll wait for your news.