Hi, in this case I recommend you to file a complaint with us here on this link: https://casinoguru-gr.com/parapona

because I think that more than a month is quite a long time to complete the KYC. I am also adding a guide that might also be useful and where you can find useful information: https://casinoguru-gr.com/odigies-epilisis-paraponwn

Anyway, if I may ask, what has been the problem with your documents so far and why did you have to wait so long. Did the casino give any reason? They are now asking you for a transactions within a month. Is there a problem with this document ?

Certainly, even though it is not a pleasant situation, try to have a little more patience and cooperate with the casino and hopefully it won't drag on much longer. 

If your documents have already been verified with your account, let us know, because I'm quite interested to know how long it will take. 

For now, good luck. 

My transactions outside the casino is personal information. I don't know why you need these that's why i never uploaded such a document and you never gave me my money. First you asked me for the last transaction to your casino which I uploaded and then you kept asking for more information.

In this case I would like to remind you that we are not a casino, so we do not ask you for any documents. The casino is asking for them. What more information does the casino require from you? You still haven't been able to verify ? 

I think filing a complaint, which I sent you a link to, would be appropriate since this has been going on for over a month. What do you think ?

BAD CADINO

IF YOU DEPOSIT WITH A BONUS, THE GAMES ALSO PAY WHAT

HOWEVER, WHEN THE BONUS IS HALF TURNED OVER, THE GAMES NO LONGER PAY AND THERE ARE NO MORE FREE SPINS SO YOU LOSE EVERYTHING AGAIN

AND EVERY TIME IT IS IMPOSSIBLE TO USE THE BONUS

SCHLECHTES CADINO

WENN MANN EINZAHLT MIT EINEN BONUS ZAHLEN DIE SPIELE AUCH WAS

JEDOCH WENN DER BONUS ZU H?LFTE UMGEZETZT IST ZAHLEN DIE SPIELE NICHT MEHR UND FREISPIELE GIBT ES AUCH KEINE MEHR SODASS MANN WIEDER ALLES VERLIERT

UND DAS JEDES MAL ES IST UNM?GLICH DANN DEN BONUS UM ZUSETZEN

Hello, I see that you were unlucky with your bonus in this casino and failed to wager it. What conditions did it have if I may know ? 

Also what do you mean by "AND EVERY TIME IT IS IMPOSSIBLE TO USE THE BONUS" ? 

You couldn't use another one or what was the problem ? 

What I mean by this is that when you activate a bonus, the games first pay a little bit and then suddenly nothing more when you are about to wager the bonus, so you no longer have a chance to wager the bonus

Damit meine ich das wenn mann einen Bonus aktiviert die Spiele erst bi?chen was zahlen und dann auf einmal nichts mehr wenn mann kurz vorm umsetzen des bonus ist sodas mann keine chance mehr hat den Bonus umzusetzen

Hello there. What was the wagering requirement for this bonus, if I may ask? You haven't mentioned that, have you?

Actually, for the casino, to somehow manipulate it would be extremely technically demanding, and, frankly, the casinos don't have enough people for it if they wanted to try to do that for every and each player playing with the bonus. And also, most importantly, the casinos only stream the games from the game provider's servers. If it's not their own games, they don't have access to it.

Good evening after my trial experience. I have been waiting for nine days, but the withdrawal of €500 has been approved!!!!! No one is answering back, everyone is telling me there is a slight delay!! The money is regular no bonus, no identification required, however I have attached them ALL to an email to make it easier!! At this point after 5 days my withdrawal is no longer cancelled, which means it might be at an advanced stage, which might be a good thing. But no one from live service could verify this for me as they kept saying the same thing over and over again. There is a delay, we apologize, please wait, etc. And when they were annoyed, they also closed the conversation on the spot. I am very unhappy and angry. I should also note that each one gave a different answer, another confirmed that the withdrawal was approved (while the status still says processing) they even told me it was approved on Friday, another said it was approved but he didn't know when, another said I don't have access, another said there is a delay . NOT RELIABLE!!!

Καλησπ?ρα ?πειτα απ? δ?κη μου εμπειρ?α. ?χω εννι? μ?ρε? περιμ?νοντα? μα εγκριθε? η αν?ληψη των 500€!!!!! Κανε?? δεν απαντ?ει π?σω, ?λοι μου λ?νε πω? υπ?ρχει μια μικρ? καθυστ?ρηση!! Τα χρ?ματα ε?ναι κανονικ? χωρ?? μπ?νου?, ταυτοπο?ηση δεν χρει?στηκε, παρολα αυτ? του? τα ?χω επισυν?ψει ΟΛΑ σε ?να email προκειμ?νου να διευκολ?νω την κατ?σταση!! Στο σημε?ο αυτ? μετ? απ? 5 ημ?ρε? η αν?ληψη μου δεν ακυρ?νεται πλ?ον, που σημα?νει ?τι ?σω? να βρ?σκεται σε προχωρημ?νο στ?διο, πρ?γμα που ?σω? ε?ναι καλ?. Αλλ? κανε?? απ? τη ζωνταν? εξυπηρ?τηση δε μπ?ρεσε να μου το επαληθε?σει καθ?? λ?γανε ξαν? και ξαν? το ?διο. Υπ?ρχει μια καθυστ?ρηση ζητο?με συγγν?μη, να περιμ?νετε κλπ. Και ?ταν ζοριζ?ντουσαν ?κλειναν και τη συνομιλ?α επι τ?που. Ε?μαι πολ? δυσαρεστημ?νο? και νευριασμ?νο?. Να σημει?σω επ?ση? πω? ο κ?θε ?να? ?δινε διαφορετικ? απ?ντηση, ?λλο? επιβεβα?ωνε ?τι η αν?ληψη εγκρ?θηκε ( εν? στο στ?του? γρ?φει ακ?μα επεξεργασ?α ) μ?λιστα μου ε?παν εγκρ?θηκε την Παρασκευ?, ?λλο? ελεγε εγκρ?θηκε αλλ? δεν ?ξερε π?τε, ?λλο? ελεγε δεν ?χω πρ?σβαση, ?λλο? ελεγε υπ?ρχει καθυστ?ρηση. ΜΗ ΑΞΙΟΠΙΣΤΟ!!!

Hi theodoros09898!

I am very sorry to hear about your situation! It doesn't seem a pleasant and easy one, but no worries you came to the right place! 

I also see that you already submitted a complaint, thank you for doing so, and that is really good as I am sure our Complaint Team will do the best to help you. The complaint is fresh and the "14 days" still hasn't pass, so we can try to help you only when the procedure of "14 full days" has passed. For more information on how we resolve the complaint, you can check it here.

But I must say, I am concerned for the responses of "live service", since they all gave you different answers. Did you try to contact them again? 

Also, if you have any new news about your situation, please let us know! We would like to know how this will go.

Good luck!

I have multiple times tried to chat with them!! They are unbelievable that every agent gives a different answer EVERY TIME!! The email department is a joke as no one ever REPLIES to an email. 3-4 times at least I sent from 17.03 and nothing came back. They guarantee 1-3 weekdays payment. And apparently everyone deals a DELAY on payment. Clowns. I am really angry with them.

Hello. I have a problem with this casino. I won 13,000 CZK and 16,000 CZK.

I made a withdrawal and the withdrawal was approved and the money was sent to my account. Unfortunately, it's been more than a week and the money still hasn't arrived. I contacted the casino and they keep telling me that my problem has been escalated. When I ask them to send me a confirmation of sending money to my account, they write that the finance department has to do it. But I know that foreign transfers take up to working days, but these days the money arrives the next day. It's been 7 working days and I still haven't received the money. Can someone please advise me what to do with it?

Ahoj. Mám problém s tímto casinem. Vyhrál jsem 13 000 CZK a 16 000 CZK.

provedl jsem vyběr a vyběr byl schválen a peníze odeslány na m?j ú?et. Bohu?el je to déle jak tyden a peníze stále nedorazily. Kontaktoval jsem casino a po?ád mi pí?ou ?e m?j problém byl eskalován. Kdy? je po?ádám aby mi poslali potvrzení o odeslání peněz na m?j ú?et, tak mi napí?ou ?e to musí udělat oddělení financí. Já ale vím ?e zahrani?ní p?evody trvají sice a? pracovní dny ale v dne?ní době peníze p?ijdou dal?í den. Je to ji? 7 pracovních dní a peníze mi stále nep?i?ly. M??ete mi prosím někdo poradit co s tím mám dělat ?

Hello. Could you try to ask your payment provider, if everything is ok on their side? I reckon it will be a good try, so you can be sure, that the problem is not there, actually. What payment method did you use to withdraw the money from this casino, if I may ask?

So I contacted the bank and the money really came to me. This is a currency component and the automatic transfer from EUR to CZK does not work and the money remained in the EUR account, which is not visible in the bank and I had to switch to it. I apologize for the misunderstanding.

Tak jsem kontaktoval banku a peníze mi opravdu p?i?li. Jedná o nějakou měnovou slo?ku a nefunguje automaticky p?evod z EUR na CZK a peníze z?stali na EUR ú?tu, ktery v bance není ale vidět a musel jsem si na něj p?epnout. Omlouvám se za nedorozumění.

No problem, sometimes simple things like this are good to try and in the end you learned good news, which I'm sure happy about. How long did it take for the money to arrive? Will you continue to stay in this casino? ?? ??

?iaden problém, niekedy sú takéto jednoduché veci dobré skúsi? a nakoniec si sa dozvedel dobré správy za ?o som ur?ite rád. Ko?ko trvalo kym ti peniaze pri?li ? Ostane? v tomto kasíne aj na?alej ? ?? ??

Hey guys,

i won like 5000€ back in November 2023, so quite a long time ago.

Problem is: I can‘t verify myself because they want me to verify my skrill account (this account got banned) i already wrote with the skrill support but they said that they cant provide me with this information.

Second Problem

I paid with the bank account of my friend and they don‘t accept the verification because my name isn‘t on there it‘s the name of my friend (he didn‘t play on the account, so no violation of the rules)

Can anyone help me on this?

For now, I'll continue and see. I made another withdrawal for 800 euros, so we'll see if the money comes. The only thing I don't like is that they don't confirm the payment to be sent to the account right away, but within 3 working days. So you can lose the selection at any time.

Zatím pokra?uju a uvidíme. Provedl jsem dal?í vyběr na 800eur tak uvidíme jestli peníze p?ijdou. Jediny co se mi nelíbí tak ?e nepotvrzujou platbu k odeslání na ú?et hned ale do 3 pracovních dní. Tak?e vyběr m??ete kdykoliv prohrát.

Hello there. Thank you for describing your issue to us, and I am really sorry about the situation you find yourself in right now. Unfortunately, I can understand the problem with your verification, and why the casino is not able to verify your account. In almost every casino it is strictly prohibited, I could say to use third party payment, or to use a card , or a bank account of someone else to deposit. So, as you said, if you've used your friends bank account, it is actually taken as a violation of the casinos rules. This kind of rule is always stated in the terms, so it would be really wise to read them before playing at any casino, just to prevent any issues like this. Was it your first time playing at an online casino, if I may ask?

Have you had any update about your withdrawal, perhaps?

Good Evening,

I withdrew 500 euros a few days ago from the specific Casino SlotsPalace, will the withdrawal be made? Does anyone from this particular casino know what is going on?

Καλησπ?ρα,

?κανα αν?ληψη 500 ευρ? πριν λ?γε? μ?ρε? απο το συγκεκριμ?νο cazino SlotsPalace, θα γ?νει η αν??ληψη; γνωρ?ζει κανε?? απο το συγκεκριμ?νο cazino τι γ?νεται;

Hello. Have you gotten any information about your withdrawal in your account or from the casino's support? Is your account fully verified at this casino? Try to check your email or ask in the live chat, if possible.