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HemForumCasinonSlotsPalace Casino – generell diskussion

SlotsPalace Casino – generell diskussion (sida 2)

2 ?r sedan av espoile83
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13 062 visningar 68 svar |
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asdafas
1 ?r sedan

Hi, in this case I recommend you to file a complaint with us here on this link: https://casinoguru-gr.com/parapona

because I think that more than a month is quite a long time to complete the KYC. I am also adding a guide that might also be useful and where you can find useful information: https://casinoguru-gr.com/odigies-epilisis-paraponwn

Anyway, if I may ask, what has been the problem with your documents so far and why did you have to wait so long. Did the casino give any reason? They are now asking you for a transactions within a month. Is there a problem with this document ?

Certainly, even though it is not a pleasant situation, try to have a little more patience and cooperate with the casino and hopefully it won't drag on much longer. 

If your documents have already been verified with your account, let us know, because I'm quite interested to know how long it will take. 

For now, good luck. 

Jaro
1 ?r sedan

My transactions outside the casino is personal information. I don't know why you need these that's why i never uploaded such a document and you never gave me my money. First you asked me for the last transaction to your casino which I uploaded and then you kept asking for more information.

asdafas
1 ?r sedan

In this case I would like to remind you that we are not a casino, so we do not ask you for any documents. The casino is asking for them. What more information does the casino require from you? You still haven't been able to verify ? 

I think filing a complaint, which I sent you a link to, would be appropriate since this has been going on for over a month. What do you think ?

1 ?r sedan

D?LIG CADINO

OM DU S?TTAR IN MED EN BONUS BETALAR SPELEN OCKS? VAD

MEN N?R BONUSEN ?R HALVV?ND, G?R SPELEN INTE L?NGRE BETALNING OCH DET FINNS INGA FLER GRATISSPINS S? DU F?RLORAR ALLT IGEN

OCH VARJE G?NG DET ?R OM?JLIGT ATT ANV?NDA BONUSEN

Automatiskt ?versatt:
sulawa89
1 ?r sedan

Hello, I see that you were unlucky with your bonus in this casino and failed to wager it. What conditions did it have if I may know ? 

Also what do you mean by "AND EVERY TIME IT IS IMPOSSIBLE TO USE THE BONUS" ? 

You couldn't use another one or what was the problem ? 

Jaro
1 ?r sedan

Vad jag menar med detta ?r att n?r du aktiverar en bonus s? betalar spelen f?rst lite och sedan pl?tsligt inget mer n?r du ska oms?tta bonusen, s? du har inte l?ngre en chans att oms?tta bonusen

Automatiskt ?versatt:
sulawa89
1 ?r sedan

Hello there. What was the wagering requirement for this bonus, if I may ask? You haven't mentioned that, have you?

Actually, for the casino, to somehow manipulate it would be extremely technically demanding, and, frankly, the casinos don't have enough people for it if they wanted to try to do that for every and each player playing with the bonus. And also, most importantly, the casinos only stream the games from the game provider's servers. If it's not their own games, they don't have access to it.

1 ?r sedan

God kv?ll efter min provupplevelse. Jag har v?ntat i nio dagar, men uttaget p? €500 har godk?nts!!!!! Ingen svarar tillbaka, alla s?ger till mig att det ?r en liten f?rsening!! Pengarna ?r vanliga ingen bonus, ingen legitimation kr?vs, dock har jag bifogat ALLA till ett mail f?r att g?ra det enklare!! Vid denna tidpunkt efter 5 dagar avbryts inte l?ngre mitt uttag, vilket betyder att det kan vara i ett framskridet stadium, vilket kan vara bra. Men ingen fr?n liveservice kunde verifiera detta ?t mig eftersom de fortsatte att s?ga samma sak om och om igen. Det ?r en f?rsening, vi ber om urs?kt, sn?lla v?nta etc. Och n?r de var irriterade st?ngde de ocks? samtalet p? plats. Jag ?r v?ldigt olycklig och arg. Jag b?r ocks? notera att var och en gav olika svar, en annan bekr?ftade att ?terkallelsen godk?ndes (medan statusen fortfarande s?ger bearbetning) de sa till och med att det godk?ndes i fredags, en annan sa att det var godk?nt men han visste inte n?r, en annan sa att jag inte har tillg?ng, en annan sa att det ?r en f?rsening. INTE P?LITLIG!!!

?ndrad
Automatiskt ?versatt:
theodoros09898
1 ?r sedan

Hi theodoros09898!

I am very sorry to hear about your situation! It doesn't seem a pleasant and easy one, but no worries you came to the right place! 

I also see that you already submitted a complaint, thank you for doing so, and that is really good as I am sure our Complaint Team will do the best to help you. The complaint is fresh and the "14 days" still hasn't pass, so we can try to help you only when the procedure of "14 full days" has passed. For more information on how we resolve the complaint, you can check it here.

But I must say, I am concerned for the responses of "live service", since they all gave you different answers. Did you try to contact them again? 

Also, if you have any new news about your situation, please let us know! We would like to know how this will go.

Good luck!

Violeta
1 ?r sedan

I have multiple times tried to chat with them!! They are unbelievable that every agent gives a different answer EVERY TIME!! The email department is a joke as no one ever REPLIES to an email. 3-4 times at least I sent from 17.03 and nothing came back. They guarantee 1-3 weekdays payment. And apparently everyone deals a DELAY on payment. Clowns. I am really angry with them.

1 ?r sedan

Hall?. Jag har ett problem med detta casino. Jag vann 13 000 CZK och 16 000 CZK.

Jag gjorde ett uttag och uttaget godk?ndes och pengarna skickades till mitt konto. Tyv?rr har det g?tt mer ?n en vecka och pengarna har fortfarande inte kommit. Jag kontaktade kasinot och de s?ger hela tiden att mitt problem har eskalerats. N?r jag ber dem skicka mig en bekr?ftelse p? att ha skickat pengar till mitt konto skriver de att ekonomiavdelningen m?ste g?ra det. Men jag vet att utl?ndska ?verf?ringar tar upp till arbetsdagar, men nuf?rtiden kommer pengarna dagen efter. Det har g?tt 7 arbetsdagar och jag har fortfarande inte f?tt pengarna. Kan n?gon sn?lla tipsa mig om vad jag ska g?ra med den?

Automatiskt ?versatt:
Mark588
1 ?r sedan

Hello. Could you try to ask your payment provider, if everything is ok on their side? I reckon it will be a good try, so you can be sure, that the problem is not there, actually. What payment method did you use to withdraw the money from this casino, if I may ask?

1 ?r sedan

S? jag kontaktade banken och pengarna kom verkligen till mig. Detta ?r en valutakomponent och den automatiska ?verf?ringen fr?n EUR till CZK fungerar inte och pengarna fanns kvar p? EUR-kontot, som inte syns p? banken och jag var tvungen att byta till det. Jag ber om urs?kt f?r missf?rst?ndet.

Automatiskt ?versatt:
Mark588
1 ?r sedan

Inga problem, ibland ?r enkla saker som dessa bra att testa och i slut?ndan l?rde man sig goda nyheter, vilket jag s?kert ?r glad ?ver. Hur l?ng tid tog det f?r pengarna att komma fram? Kommer du att forts?tta att stanna p? detta casino? ?? ??

Automatiskt ?versatt:
1 ?r sedan

Hey guys,


i won like 5000€ back in November 2023, so quite a long time ago.


Problem is: I can‘t verify myself because they want me to verify my skrill account (this account got banned) i already wrote with the skrill support but they said that they cant provide me with this information.


Second Problem


I paid with the bank account of my friend and they don‘t accept the verification because my name isn‘t on there it‘s the name of my friend (he didn‘t play on the account, so no violation of the rules)


Can anyone help me on this?

?ndrad
Jaro
1 ?r sedan

Nu ska jag forts?tta och se. Jag gjorde ett nytt uttag f?r 800 euro, s? vi f?r se om pengarna kommer. Det enda jag inte gillar ?r att de inte bekr?ftar betalningen som ska skickas till kontot direkt, utan inom 3 arbetsdagar. S? du kan tappa valet n?r som helst.

Automatiskt ?versatt:
1 ?r sedan

Hey guys,


i won like 5000€ back in November 2023, so quite a long time ago.


Problem is: I can‘t verify myself because they want me to verify my skrill account (this account got banned) i already wrote with the skrill support but they said that they cant provide me with this information.


Second Problem


I paid with the bank account of my friend and they don‘t accept the verification because my name isn‘t on there it‘s the name of my friend (he didn‘t play on the account, so no violation of the rules)


Can anyone help me on this?

1 ?r sedan

Hello there. Thank you for describing your issue to us, and I am really sorry about the situation you find yourself in right now. Unfortunately, I can understand the problem with your verification, and why the casino is not able to verify your account. In almost every casino it is strictly prohibited, I could say to use third party payment, or to use a card , or a bank account of someone else to deposit. So, as you said, if you've used your friends bank account, it is actually taken as a violation of the casinos rules. This kind of rule is always stated in the terms, so it would be really wise to read them before playing at any casino, just to prevent any issues like this. Was it your first time playing at an online casino, if I may ask?

1 ?r sedan

Nu ska jag forts?tta och se. Jag gjorde ett nytt uttag f?r 800 euro, s? vi f?r se om pengarna kommer. Det enda jag inte gillar ?r att de inte bekr?ftar betalningen som ska skickas till kontot direkt, utan inom 3 arbetsdagar. S? du kan tappa valet n?r som helst.

Automatiskt ?versatt:
1 ?r sedan

Have you had any update about your withdrawal, perhaps?

1 ?r sedan

God kv?ll,


Jag tog ut 500 euro f?r n?gra dagar sedan fr?n det specifika Casino SlotsPalace, kommer uttaget att g?ras? ?r det n?gon fr?n just detta casino som vet vad som p?g?r?

Automatiskt ?versatt:
izyrino
1 ?r sedan

Hello. Have you gotten any information about your withdrawal in your account or from the casino's support? Is your account fully verified at this casino? Try to check your email or ask in the live chat, if possible.

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