Hi there,

I have an account closure problem. Nobody ever comes in live chat and I sent 2 emails about a permanent account closure as I have no control. After 1 week neither an answer nor an account closure, is that normal for them?

Hallo,

ich habe das Problem mit der Konto Schlie?ung. Im Live Chat kommt nie jemand und ich habe 2 E-Mails geschickt wegen einer dauerhaften Konto Schlie?ung, da ich keine Kontrolle habe. Nach 1 Woche weder eine Antwort noch eine Konto Schlie?ung, ist das bei denen normal?

I had the problem with a German casino. Since January. I stopped writing to them. I blocked them on my cell phone with the open source app Net Guard. On the PC with the firewall. Topic done.

For some casinos this seems to be the norm.

Ich hatte das Problem mit einen deutschen Casino. Seit Januar. Ich habe aufgeh?rt denen zu schreiben. Habe sie auf mein Handy mit Open source app Net Guard blockiert. Am PC mit der Firewall. Thema erledigt.

Für einige Casinos scheint das üblich zu sein.

No, it's definitely not OK. They should close it as soon as they read your email, which shouldn't take more than 48 hours.

The account is not closed yet, I just checked.

Das Konto ist noch nicht geschlossen ich habe gerade nachgeschaut.

You could submit a complaint regarding this. It doesn't seem to be OK.

Hello,

I see you have a problem, I will be glad to help.

Please write me on my Skype live:.cid.f8c3ab8880dc0187

My email - [email protected]

Best regards,

Samurai partners.

An online casino is a casino that you can play on the Internet. You can easily play casino games that you can play at the real casino just by accessing the site from your computer or smartphone.

It is gaining popularity all over the world as an easy gambling where you can experience the same experience at home without visiting a land casino overseas.

Hello,

I will not debate on RTP or delayed deposits but I would like to ask you about another issue you mentioned.

What do you mean by "refused to withdraw my last deposit"? Were entitled to a deposit refund?

Please note that verification is a standard and a decent casino must obey the local law.

I'm having problems withdrawing funds and haven't been able to resolve it for 8 days. I am very upset because I loved spin samurai casino but no support needed to be able to withdraw.

Estou tendo problemas no levantamento de fundos e n?o consigo resolver há 8 dias. Estou muito chateada porque adorei o cassino spin samurai mas sem suporte necessário para conseguir fazer a retirada.

Hello there,

so you have not received any explanation from the casino so far, have you?

Can you access your account, please? If yes, in what status your withdrawal currently is?

Additionally, did you choose a different withdrawal option than before or the same?

I know it's a lot of questions, but I would like to understand all circumstances.

I received several explanations. Every day a new requirement. Finally, add a bank branch with 5 digits. My accounts have 4 digits. I asked if they only accepted the institution Banco do Brasil and they did not answer me. I already have a verified bank account. I sent all the documentation they asked for. I spoke in the chat, in the email. A resistance that made me very sad. Because I enjoyed playing on the site, but this withdrawal issue is very complicated. It's been 10 days trying. Wouldn't it be easier to pix the person's CPF? Withdrawal option the same but different bank accounts.

Every day I was told that everything was fine and in the morning the money was returned to the game.

Among all the sites the worst to make payments. I hope to come back here and give a nice review. Thank you very much.

Recebi várias explica??es. Cada dia uma nova exigência. Agota por último uma agência bancária com 5 dígitos. As minhas contas possuem 4 dígitos.Questionei se só aceitavam a institui??o Banco do Brasil e n?o me responderam. Já possuo uma conta bancária verificada .enviei toda a documenta??o que pediram. Falei no chat, no email. Uma resistência que me deixou bem triste. Porque gostei de jogar no site, mas essa quest?o de retirada é muito complicada. Já se passaram 10 dias tentando. N?o seria mais fácil fazer um pix no CPF da pessoa? A op??o de retirada a mesma, mas contas bancárias diferentes.

Todos os dias me falavam que estava tudo certo e pela manh? o dinheiro estava estornado no jogo.

Dentre todos os sites o pior para fazer pagamentos. Espero voltar aqui e fazer uma bela avalia??o. Muito obrigado.

The only attempt I hadn't made was to use another payment method. I used Bitcoin now. Let's see what they come up with. I hope it works now.

A única tentativa que n?o havia feito era utilizar outro método de pagamento. Utilizei Bitcoin agora. Vamos ver o que v?o inventar. Tomara agora dê certo.

A withdrawal method other than the one accepted for deposit has been declined.

They have my bank account verified. I did all the procedures you advised. My deposit method was credit card. All documents approved. The one who suggested that I change the withdrawal method was the specialist on the Guru website. I tried to withdraw through Bitcoin. They only accept withdrawal methods used in deposits. Now I put the bank details on the withdrawal and it is never accepted. I don't understand why if my documents were approved why don't they pay me right away. My God did you see? I read on the website that they take up to 14 days to make the payment. So ok!!! But take it from there that the payment is instant. That's a lie. I feel sorry for people who check the Guru site for reliability and find a good reputation there. From the first moment I accessed the spin samurai site it was complicated. I don't have time to spend days and days in the chat always trying to resolve it with a promise that everything is ok and the next day verify that the withdrawal was canceled by them and with lame excuses! Don't want to pay don't pay, but don't tell me that Spin Samurai is reliable!! Why do they accept deposit forms that are not accepted in the withdrawal? I've done everything they told me to correct account data and they always don't approve. Like this? If the account has been accepted for deposit, IT MUST BE ACCEPTED FOR WITHDRAWAL. Very unfair. But I will make the necessary assessments so that other people do not fall into fraud.

Outro método de retirada diferente da aceita para depósito foi recusada.

Eles tem minha conta bancária verificada. Fiz todos os procedimentos que me aconselharam Meu método de depósito foi cart?o de crédito. Todos os documentos aprovados. Quem sugeriu que modificasse o método de retirada foi a especialista no site Guru.Tentei fazer o saque pelo meio Bitcoin. Só aceitam métodos de retiradas usadas nos depósitos.Agora coloco os dados bancários na retirada e nunca é aceito. Eu n?o entendo por que se meus documentos foram aprovados por que n?o me pagam logo. Meu Deus viu? Eu li no site que eles demoram até 14 dias para efetuar o pagamento. Ent?o ok!!! Mas tirem de lá que o pagamento é instantaneo. Isso é mentira. Tenho pena das pessoas que consultam o site Guru para verificar a confiabilidade e encontram lá boa reputa??o. Desde o primeiro momento que acessei o site spin samurai foi complicado. N?o tenho tempo de passar dias e dias no chat tentando resolver sempre com uma promessa que está tudo certo e no dia seguinte verificar que o saque foi cancelado por eles e ainda com desculpas esfarrapadas! N?o querem pagar n?o paguem, mas n?o me venham dizer que Spin Samurai é confiável!!Por que aceitam formas de depósito que n?o s?o aceitas no saque? Já fiz tudo que me indicaram para corrigir dados da conta e sempre n?o aprovam. Como assim? Se a conta foi aceita para depósito TEM QUE SER ACEITA PARA SAQUE. Muito injusto. Mas farei as avalia??es necessárias para que outras pessoas n?o caiam na fraude.

Hello, sadly it's pretty normal that the first withdrawal is bound to the KYC verification. First, your account and deposit payment option must be fully verified. Only after this is all verified, the finances will proceed to check your withdrawal. This is how it usually works. If you provide a different bank account, the casino must verify it as well in order to proceed with your withdrawal request.

For all those necessities, we accept full 14 days period if a complaint is submitted. I know it sounds hard, but keep in mind that casinos must obey the local law and regulations.

I do not think that this is a good idea if the verification is triggered.

Hello,

as I already mentioned the first withdrawal is almost always an exception - it's never instant and every decent casino provides information about the KYC verification in general terms and conditions.

After your account and payment options are fully verified, every other withdrawal should be much easier.

Also, keep in mind that not all payment options are available for your country, it strongly depends on the current situation and restrictions. To make it more smooth, you can always ask the chat before making a deposit to find the proper option for you based on the local restrictions.

I can imagine that this is all very inconvenient but I would not call that fraud.

sounds really weird and doesn't make sense, it's the first time I found a casino like this that has no clear reason, on holidays / weekends we cannot make withdrawals while deposits are always accepted at any time, why can you explain like that ,,,

Hello, the Christmas holiday can be indeed the cause of this unflexibility. The end of the calendar year is always considered as the slow week when most of Europeans and Americans taking time off what include most of businesses and services included banks etc. I would give casino some more time. They can lack the staff during the holiday time or simply have different working hours. In case your troubles persists, don't hesitate to inform us again.

Hi there,

I guess that you failed to understand that when you deposit into the casino, the transaction is almost instant simply because your payment provider does not care about the recipient - no one is reviewing the transaction. Is the same as when you pay your utility bills - no transaction checks ??.

Hence this argument is actually out of hand. ??

Furthermore, did you know that casinos occasionally allow you to play with their money for a limited time even without any bonus ??? This occurs when the money is on the way from your account to the casino because sometimes it can take a few hours, you would not probably be much happy with the delay so the casino literally borrows the money in the meantime, so you can start to play immediately.