Yes I wrote the complaint, as you see above, now they will answer me. This is one of my worries always the withdrawal I never know when the money will arrive, I used Mastercard debit as a deposit and withdrawal card. Believe me I want to resolve everything, I still have € 1900 inside to take out later. Madonna!

Si ho scritto il reclamo, come vedi in alto, adesso mi risponderanno. Di questa una delle mie preoccupazioni sempre il prelievo non so mai quando arrivano i soldi, ho utilizzato Mastercard debit come carta deposito e prelievo. Credimi voglio risolvere tutto, ho ancora 1900€ dentro da tirare via dopo. Madonna !

the guys at casino guru are good and tenacious they will help you..good luck

i ragazzi di casino guru sono bravi e caparbi ti aiuteranno..in bocca al lupo

You say that then they will give me all my money back even though I know it will take a long time, but I must not play their game by throwing away money in desperation, at the cost of waiting a year.

Dici che poi mi faranno riaviate tutti i miei soldi anche se so che passerà molto tempo, ma non devo fare loro gioco nel buttare via i soldi dalla disperazione, al costo di aspettare un anno.

That's right, I stopped playing and depositing on that casino and waited... I played on the others but I didn't give up

Esatto io ho smesso di giocare e depositare su quel casino ed ho aspettato..ho giocato sul atri ma non ho mollato

In fact I do not deposit anymore, I leave the money on top, then we start to get everything at the cost of waiting. The mistake of many and I understand it and throw everything away after they see the delayed withdrawals. I deposited a total of € 1100 in this casino now I have € 1500 waiting plus € 1900 to take out.

Difatti io non deposito più, lascio i soldi sopra, poi iniziamo a farci dare tutto al costo di aspettare. L’errore di molti e lo capisco e buttare via tutto dopo che vedono i prelievi in ritardo. Io depositato un totale di 1100€ in questo casinò adesso ho 1500€ in attesa più 1900€ da tirare fuori.

May I ask if your account is fully verified at this casino? Is this your first withdrawal attempt?

We usually give casinos 14 full days to proceed with the verification and the payment, so if there is nothing happening after this time period we could intervene.

Here is the link where you can submit a complaint whenever you wish.

Could you keep us informed about how it goes, please?

I am sorry that you need to wait this long. Our complaint team could try to investigate the matter if you wish.

Please file a complaint here, and hopefully soon we will be able to get to its resolution together.

Will you go for it?

yes it's my first withdrawal, I've been contacting support all week, they always tell me to stay calm, to be patient etc.. I wasn't asked for any verification because it wasn't necessary. Please help me

si è il mio primo prelievo, è tutta la settimana che contatto l assistenza mi dicono sempre di stare tranquillo di avere pazienza ecc.. non mi è stato chiesto nessuna verifica perché non era necessario. Aiutatemi vi prego

yesterday I sent another email. And they always reply the same things.

ieri Ho mandato un altra email. E rispondono sempre le stesse cose.

Submit a complaint, and our team will investigate the matter then.

Please describe the issue well so it is completely understandable.

We'll wait for you to file the complaint, and then hopefully we'll be able to get in touch with the casino.

How do I send a complaint?

Come devo fare per mandare un reclamo ?

Hello,

read the guides and then proceed to the "submit a complaint." button, please.

https://casinoguruit.com/istruzioni-risoluzione-reclami

https://casinoguruit.com/come-risolviamo-reclami-casino

https://casinoguruit.com/reclami/invia

We will be there if you come up with questions; don't worry.

I’m ready to give Vegasino Casino a try and see if I can land some wins. I’ve heard good things, but I’d love to get some advice on the best approach. Do you have any tips or reviews that could help me out?

Leave it alone I've been waiting for my withdrawals for more than 3 weeks. I don't know what to do anymore, the assistance always repeats the same things!

Lascia stare sono in attesa da più di 3 settimane i miei prelievi. Non so più cosa fare l’assistenza ripetono sempre le stesse cose!

I do not advise you to play at this casino... Lots of problems when withdrawing.

Yo no te aconsejo que juegues en este casino ... Muchos problemas a la hora de retirar.

Were you able to withdraw your money? I am still waiting for three weeks for 3 withdrawals of €500 I am desperate. I don't know what to do, I need my money.

Tu sei riuscito a prelevare i tuoi soldi? Io sono ancora in attesa da tre settimane di 3 prelievi da 500€ sono disperato. Non so cosa fare, ho bisogno dei miei soldi.

Hey, 3 weeks is an awfully long time to wait to withdraw. Did the casino tell you why it is? What does the live chat tell you? Was there any verification required? 

Anyway, since it's taking so long, I would file a complaint here on this link. 

Are you going to do it? 

It's been more than two months since I verified my account... I finally got it and I was able to start the withdrawal and after 8 days... I still haven't received any money.

Yo llevo mas de dos meses para verificar la cuenta ... Por fin lo consegui y puede iniciar el retiro y despues de 8 dias ... Nada aun no he cobrado .

As I understand in this casino there are many casinos with withdrawals, I don't dare to imagine when I will receive my money if they will send it to me I am very disappointed until I receive my money I will not play anymore.

Da come ho capito in questo casinò vi sono molti casini con i prelievi, non oso immaginare quando riceverò i mie soldi sempre se me li manderanno sono molto deluso finché non riceverò i miei soldi non giocherò più.

The casino always repeats the same things, I'm fed up I can't take it, please can you intervene! I made the complaint. I can send you all the emails and conversations. All this is absurd

Io casinò ripete sempre le stesse cose, sono stufo non ce la faccio, vi prego potete intervenire! Io ho fatto il reclamo. Vi posso mandare tutte le email e conversazioni. Assurdo tutto questo