News from the casino I received and the email that the withdrawal was completed now I have to wait for it to arrive at the bank it will take up to 3 business days

Novità dal casinò ho ricevuto e l’email che il prelievo è stato completato adesso devo aspettare che arriva alla banca ci vorranno fino a 3 giorni lavorativi

Good morning Michele news from the casino my withdrawal has been completed, I received the email up to 3 business days before receiving on the account. Did you also receive this email?

Buongiorno Michele novità dal casinò il mio prelievo è stato completato, ho ricevuto l’email fino a 3 giorni lavorativi prima di ricevere sul conto. Anche tu hai ricevuto questa email?

Hi, I honestly don't remember...but after 3 days I received the credit on my card!! I hope you receive everything as soon as possible!!!

Ciao , sinceramente non ricordo ..ma dopo 3 giorni ho ricevuto l accredito sulla carta !! ti auguro di ricevere tutto quanto prima !!!

I received this email:

We are pleased to inform you that your withdrawal request of 500 EUR has been successfully processed. Please note that it may take up to 3 business days for the funds to appear in your selected payment method.

Thank you for choosing to play with us at Vegasino. We hope to see you soon for more new gaming experiences.

If you have any further questions or concerns, please feel free to contact our Customer Support team.

Ho ricevuto questa email:

Siamo lieti di informarti che la tua richiesta di prelievo di 500 EUR è stata elaborata con successo. Ti comunichiamo che i tempi di attesa affinché i fondi vengano visualizzati nel metodo di pagamento selezionato, ammontano fino a 3 giorni lavorativi.

Grazie per aver scelto di giocare con noi su Vegasino. Speriamo di vederti presto per altre nuove esperienze di gioco.

Se hai ulteriori domande o dubbi, non esitare a contattare il nostro team di Assistenza Clienti.

I am waiting to receive the other 2 credits on my account of €500, one already received on Friday. Let's hope ??

Sono in attesa di ricevere gli altri 2 accredito sul mio conto da 500€ uno già ricevuto venerdì. Speriamo ??

Great news, so I believe that if you got one withdrawal, more will be on the way. When that happens and you have all the money be sure to let me know. 

Happy New Year.??

I have been waiting for a withdrawal since December 7, 2024 and they always give me the same excuses from support.

Tengo desde el 7 de diciembre del 2024 esperando por un retiro y siempre me dan las mismas escusas en el soporte.

Is it a high amount?

è un importo alti ?

Hi, so what excuse does the casino give you? Did you play here with any bonus? Was it necessary for you to verify? 

I saw that you already have a complaint, so our team will try to help you. 

I hope you will see the money as soon as possible.

what excuse does the casino give you?

I get things like: We wanted to let you know that withdrawals are taking longer than usual. Please be assured that our finance department is actively working to expedite the process and we are doing our best to complete your transaction as quickly as possible. We appreciate your understanding and will keep you informed of progress.

either

I would like to assure you that there is nothing to worry about and your withdrawal is safe. We ask for your patience while your withdrawal is being processed and we apologize for any inconvenience caused.

either

We understand your frustration and apologize for the inconvenience caused by the delay in withdrawals. Please know that we take your feedback seriously and are actively working to resolve the issue. Our team is committed to resolving this matter as soon as possible to ensure a smooth experience for all our customers.

Many excuses and no solution.

Did you play here with any bonuses?

I only played with my deposit without having any active bonus.

Was it necessary for you to verify this?

I was not asked to verify myself and it says it is not necessary.

?qué excusa te da el casino?

me dicen cosas como:  Queríamos informarle que los retiros están demorando más de lo habitual. Tenga la seguridad de que nuestro departamento de finanzas está trabajando activamente para acelerar el proceso y estamos haciendo todo lo posible para completar su transacción lo más rápido posible. Agradecemos su comprensión y lo mantendremos informado sobre el progreso.

o

Me gustaría asegurarle que no es nada de qué preocuparse y que su retiro es seguro. Le pedimos un poco de paciencia mientras se procesa su retiro y le pedimos disculpas por cualquier inconveniente causado. 

o

Entendemos su frustración y le pedimos disculpas por los inconvenientes ocasionados por la demora en los retiros. Tenga en cuenta que tomamos en serio sus comentarios y estamos trabajando activamente para solucionar el problema. Nuestro equipo se compromete a resolver este asunto lo antes posible para garantizar una experiencia sin problemas para todos nuestros clientes.

Muchas escusas y ninguna solucion.

?Jugaste aquí con algún bono?

Solo jugue con mi deposito sin tener activo ningun bono.

?Era necesario que lo verificaras?

No me pidieron que me verificara y me sale que no es necesario.

Today I sent another email to support and they answered me the same as always! This is already a joke! I already made a complaint here at Casino Guru and I'm waiting for approval. I've been waiting for my payment for a month now!

hoy mande otro email al soporte y me respondieron lo mismo de siempre! esto ya es un chiste! ya hice una queja aca en casino guru y estoy esperando la aprobacion. tengo ya 1 mes esperando por mi pago!

Thank you for your reply. Too bad you didn't open your complaints a little earlier but it's still better late than never. Our team will definitely try to help, but there are quite a lot of complaints, so sometimes it's just difficult to get an answer early.

According to what you described, these are the classic messages that the casino sends and therefore the reasons why you don't have the money. There's not much to say but waiting a month is enough. I know it's harder for casinos in December with all the holidays and people, but withdrawals shouldn't take this long. 

Anyway, we will try to assist you as soon as possible, but you will have to be patient. 

I hope this will be sorted out soon.

Hi good evening, I made a withdrawal of €150, but as soon as I saw all these negative reviews I'm quite worried that I won't see that money again.

Ciao buonasera,ho effettuato un prelievo da 150€,ma appena ho visto tutte queste recensioni negative sono abbastanza preoccupato di non rivedere quei soldi.

Please help me, I made two withdrawals for a total of €170 and I'm afraid they will never arrive, before receiving them will I have to send documents? Since neither the registration nor the site refers to them.

Perfavore aiutatemi,ho effettuato due prelievi per un totale di 170€ e ho paura non arrivino mai,prima di riceverli dovrò perforza mandarli documenti?Dato che ne alla registrazione ne sul sito fa riferimento a essi.

Can someone explain to me how to make a complaint, I tried but it won't let me do it

Qualcuno può spiegarmi come effettuare un reclamo,ho provato ma non me lo fa fare

Hey, did you just make your withdrawal now? If so was it your first? Maybe you don't have to worry about it yet. Are you in contact with the casino?

Hi, it will depend on the casino whether they need documents from you or not. Anyway, is it your first withdrawal too? How long have you been waiting for the money? We give casinos 14 days to pay out a player, so it's probably too early to file a complaint, I suppose, although on the other hand I'm not stopping you from opening one. 

However, until then, our team will not contact the casino but will collect the necessary information from you in order to do so.

As far as the complaint is concerned, what is your specific problem? Does it say some error or what is the issue?

I made the withdrawal last night. Obviously I will wait 14 days as you wrote, but seeing all these negative reviews I panicked. Let's hope so, it tells me that the withdrawal is still in the first phase

Il prelievo l’ho fatto ieri sera.Ovviamente aspetterò i 14 giorni come hai scritto,però vedendo tutte queste recensioni negative mi sono fatto prendere dal panico.Speriamo bene,mi dice che il prelievo è ancora nella prima fase

To be honest I have to say that I made 4 withdrawals for a total of 680 euros. It takes them a good 3 days and the withdrawal always remains in phase 1 but they paid everything. So I advise you to wait 3/4 days and you will receive the credit

A onor del vero devo dire che io ho fatto 4 prelievi di totale 680 euro. Ci mettono 3 giorni buoni e il prelievo resta sempre nella fase 1 però hanno pagato tutto. Quindi ti consiglio di aspettare 3/4 giorni e riceverai l accredito

Ok thank you very much, did you make the withdrawals with Mastercard?

Va bene grazie mille,i prelievi li hai effettuati con Mastercard?