Don't bother putting complaints and reviews here, they have closed it because they say that I do not provide proof, explain to me if this is not clearly saying that they closed it for me due to gambling addiction and read by them velobet.com and I have sent them the email and they reply by closing my account

No se molesten en poner quejas y rese?as aquí me la han cerrado porque dice que no aporto prueba explíquenme si esto no es decir claro que me la cierren por adicción al juego y leido por ellos velobet.com y les he mandado el correo que me contestan cerrando me la cuenta

I have already answered this question once, or rather it has already been mentioned. Here is a guide to how we review casinos so you can take a look and find out a lot of useful information.

I think what you say is not quite right: "Casino gurus should be always standing up for players and lumping Santeda into the one entity and forget their affiliation money". 

It's not at all about whether we get money out of something, it's about trying to resolve everything fairly. If you had a casino and the players were trying to bend the rules or other things like that, would you also be of the opinion that someone should always side with the players ? We don't stand on either side, but we are a mediator who tries to look at things objectively and help whoever is in the right. 

In your case it was clearly explained by Kristina. She demanded evidence from you and you failed to provide it or it was incomplete. That made it difficult to decide differently than she did. She also told you that if you are willing to provide full evidence, you can reopen your complaint. 

I don't think there is anything more to add.

I ask, according to you, is this not evidence?

It is perfectly acceptable for a lawyer to communicate it to them in any way. They read it and they even replied to me with an email and for you it is not worth it. I think that what you are hiding something is you. This smells bad but very bad and that you don't There's more to talk about, nothing, neither you nor anyone else is going to silence me as long as the law is on my side. velobet.com opens accounts for Spaniards with gambling addictions, knowing their problem and having problems with deposits and withdrawals, in addition to not having a license, that's not the case either. It matters as clearly documented whether you like it or not.

Pregunto según ustedes esto no son pruebas?

para un abogado está perfectamente acreditado que se lo comunique sea el modo que sea ellos lo leyeron incluso me contestaron con un correo y para vosotros no valen ?yo creo que lo que ocultais algo sois vosotros esto huele mal pero muy mal y eso de que no hay más que hablar nada no me vais a callar ni vosotros ni nadie mientras la ley este de mi lado velobet.com abre cuentas a Espa?oles con adicción al juego sabiendo su problema y se tienen problemas con depósitos y retiros además de no tener licencia eso tampoco importa así de claro documentado guste o no guste.

If Kristina was going to help you, she needed to see a lot more. For example, the screenshot you posted in your last reply has another message that was written by the casino and we can't see it there anymore, and that can be also important information. If Kristina needed more and you kept sending her something similar, then she can't know 100% if the casino hasn't also advised you how to close it. 

Once again, if you provide everything that is needed, you can reopen the complaint and we will try to help you.

However, I am glad that a lawyer can assist you based on such information, and I hope that you will be able to resolve the problem. Although I think that if he needs to see, for example, the whole chat, you will give it to him, as you should have done here. 

I have the email that they sent me confirming the closure of my account on February 25 at 6:37 p.m. and I sent it to Kristina after, as you can see in the screenshot, I have informed them, therefore, if or if they are there and they give duly informed because they respond to me with a closing email, I think it is quite clear

As it is clear that here they say that they do not accept Spanish players and they open two accounts for me that do not allow me to make a complaint for this reason and everything is duly documented but the one who is hindered is me, I'm sorry but this is no longer deceiving me anymore, maybe I'm wrong but this smells very bad and yes lawyers do help because they were informed even by chat and responded by email.

Tengo el correo que me mandan ellos confirmándome el cierre de mi cuenta el 25 de febrero a las 18:37 y asi se lo mande a Kristina después de como pueden comprobar en el pantallazo haberles informado por lo tanto si o si ellos están y se dan debidamente informados porque me responden con un correo de cierre creo q está bastante claro

Como está claro que aquí dicen q no aceptan jugadores espa?oles y a mí me abren dos cuentas que tampococo me permiten poner queja por este motivo y todo debidamente documentado pero al que le ponen trabas es a mi lo siento pero esto ya no me enga?a más alomejor estoy equivocado pero esto huele muy mal y sí abogados les sirve porque ellos fueron informados aunque sea por chat y respondieron por correo.

And it seems very strange to me that no action is taken against these types of casinos here.

Y me parece muy raro que no se tomen medida contra este tipo de casinos aquí.

Hi there. Im reading through these threads and just thought id have a say here. Vincente2013 I just want to make you aware these casinos will not be getting way with it. I am in a very similar situation to yourself. However i am raising a big legal battle. Its going to take time but my chance seem very good from the converstions i have had. Im fighting for all deposits back. Velobet have refused to make this easy so from the conversation i have had with my legal representative they have been very positive i will also be fighting for compensation aswell. I have to be careful not to go in tomuch detail but stay strong and keep fighting.

Of course this is not going to stay like this even if they try to cover it up, my lawyers also have high hopes.

Desde luego que esto no se va quedar así aunque intententen taparlos mi abogados tambien tienen muchas esperanzas.

Not only the deposits but they must pay for it and for what they do every day because of the consequences of playing with people with a gambling addiction who care little about them and which destroys them to the point of irreparable consequences.

No sólo los depósitos si no que deben pagar por ello y por lo que hacen día a día por las consecuencias que tiene jugar con gente con adicción a juego que poco les importa y los destruye hasta consecuencias irreparables.

According to the way Kristina summarized it, she also missed an email from you: " Moreover, you provided an email, but it was only a casino's reply, again, missing the crucial part - your message." 

Again, if you are willing to provide everything she needs, you can reopen the complaint. This just seems like arguing about who's right, but I can only draw from the complaint.

Hello, if you would like you can explain a bit more about the situation you got into. Is it also about the fact that you could open two accounts or is it something else ? I'm glad it looks good for you and if you don't have a problem with that you can share any news or updates you have. 

I'll keep my fingers crossed for you. ??

Everything is explained perfectly and notified perfectly here, time is wasted but I didn't expect much from here to be honest.

Está todo explicado perfectamente y notificado perfectamente aquí se pierde el tiempo pero no esperaba mucho de aquí la verdad.

They know perfectly well that they do not have a license, that they register Spanish players and that they open accounts for players with gambling addiction, having been informed of this, they know it perfectly and they do nothing here, they will know because I will of course go wherever necessary.

Saben perfectamente que no tienen licencia, que registran jugadores Espa?oles y que abren cuentas a jugadores con adicción al juego habiendo sido informado de ello lo saben perfectamente y no hacen nada aquí ellos sabrán porque yo desde luego iré hasta donde haga falta.

We don't have to go on and on about the same things, I have said everything I wanted to say, also everything has been explained in the complaint. You have the option to reopen the complaint when you have everything you think is necessary. That concludes it from my side. 

No, the complaint does not depend on me, it depends on what they want to do, but it does not matter, they know that they have all the data, the truth is that it concludes here, especially here, this does not matter to me, I am very disappointed.

No, la denuncia no depende de mí depende de lo que quieran hacer pero no interesa saben que tienen todos los datos la verdad es que concluya aquí sobre todo aquí esto me da exactamente igual muy desenga?ado.

I think Kristina was able to assess whether she had everything she needed, as she is an expert in this field. If you are willing to cooperate, I have already said that you have the opportunity to reopen the complaint. 

They know it perfectly, they have everything, they don't reopen it because they don't want to or they don't care, but I have already said that I expected little from here, and even more so having read many closed cases, either the fault always lies with the player or there is a lack of information and now I can close what matters to me. He is the one who is really helping me and they are very close to paying for what these types of interest-protected houses make.

Lo saben perfectamente lo tienen todo no lo reabren porque no quieren o no interesa pero ya lo he dicho que de aquí esperaba poco y mas habiendo leído muchos casos cerrados ,o la culpa siempre es de el jugador o falta información y a cerrar lo que me importa es quien me está ayudando de verdad y están muy cerca de hacer pagar lo que hacen estos tipos de casas amparadas por el interés.

They cover up and help unlicensed casinos that play with players with gambling addiction and they don't care and knowing it I don't understand. as follows velobet with safety index 7.2.

Tapan y ayudan a los casinos sin licencia que juegan con jugadores con adicción al juego y no les importa y sabiéndolo no entiendo. como sigue velobet con índice de seguridad 7.2.