21 days to find out that no amount was sent to me, I just want to record it.

I never treated anyone badly and was always helpful when they told me they had a problem.

that many people were requesting and in the end they gave me an email with a code

to deliver to my bank and the answer was that no amount was sent and that code was not useful

as this receipt was not included. 21 days and my mother talks about the scam and my friends I referred to ask me beforehand if I already received it and I look like a sucker. I know I'll receive it, but it's complicated to have support that doesn't help you understand what's going on and give you empty answers, wait, wait and wait, that's been my support

21 dias pra saber que n?o foi enviado nenhum valor para mim , só quero deixar registrado .

nunca tratei ninguém mal e sempre fui prestivo quando me diziam estar com um problema

que muitas pessoas estavam solicitando e no final das contas me deram um email com um codigo

pra entregar para meu banco e a resposta foi que nenhum valor foi enviado e que esse codigo n?o servia

pois n?o constava esse recebimento. 21 dias e minha m?e fala de golpe e meus amigos para qual indiquei me perguntam antes se eu já recebi e eu fico com minha cara de ótario . sei que vou receber , mas é complicado um suporte que n?o te ajuda entender o que ta acontecendo e lhe dar repostas vázias, esperar esperar e esperar esse tem sido meu suporte

Nothing I would say can change the fact, that withdrawals are not the casino's advantage at the moment. ??

Pix was used for the withdrawal, any chance that Pix can have some answers instead of your bank?

Does not sound very convenient, I know. The casino suggested contacting their live support, well any development on this path?

it's not my bank or the pix

really may simply not have shipped yet. it's a pix easy thing, I've never had a problem with pix, I'm receiving and sending

n?o é meu banco nem o pix

realmete podem simplesmente n ter enviado ainda. é um pix coisa fácil, nunca tive problema com pix , estou recebendo e enviando

Hi fabio221963, sorry for this lengthy process, I understand how you feel. Your complaint is submitted as I see, just let me to wish you good luck and kindly wait Nick's reply. You might wait a little since our colleagues are busy these days and weekend is just starting. I hope everything goes well.?

Today completes 1 month since I asked for my withdrawal, 1 month to have a withdrawal, open a complaint and the only apparent effective response was an email I received with a code that was asked to be delivered to my bank that said that the code is not useful for nothing because the value was not transferred to my account. heartbreaking

hoje completa 1 mês que pedi meu levantamento , 1 mês pra ter um levantamento , abrir uma reclama??o e a única reposta efetiva aparente foi um email que recebi com um código que foi pedido que fosse entregue ao meu banco que disse que o código n?o serve pra nada pois o valor n?o foi trasnferido para minha conta. desolador

I do not quite understand what are you supposed to provide:

"they asked me for a document with the official response from the bank in which they request proof of shipment"

Do you have an idea?

Hello, I have won 3000 euros after making several deposits for months and have made a withdrawal. All documents are sent and it is not checked at the kYC. I don’t know what to do. I ask for help or should I get an attorney. 3000 euros is a lot of money after I lost a lot thanks

Guten Tag ich habe nach mehrere einzahlung seit Monate 3000 Euro gewonnen habe eine Auszahlung get?tigt alle Dokumente gesendet und es wird bei der kYC nicht überprüft ich wei? nicht weiter ich bitte um hilfe oder soll ich ein antwalt mir nehmen 3000 euro ist viel geld nach dem ich sehr viel verloren habe danke

Hello there,

if you check this thread, you'll see that the casino seems to be pretty slow when it comes to withdrawal and verification at the moment. I believe that you should calm down and wait, it's good that you sent all documents, now the casino staff need some time to go through all of those. Try to cooperate if necessary and give it some time.

For a better idea, we allow casinos 14 full days to verify the account and send the winnings. This casino is a decent one, so try to stay calm.

Ok I understand but what happens if nothing happens within the 14 days where can I contact or seek help?

Ok verstehe ich aber was passiert wenn innerhalb der 14 Tagen nichts passiert wo kann ich mich melden oder hilfe suchen?

vulkan vegas support asked me to send them an official document from my bank where they (my bank) ask for proof of delivery. I'm being rolled for sure

o suporte do vulkan vegas, pediu que eu lhes enviasse um documento oficial do meu banco onde eles (meu banco) pede o comprovante de envio . estou sendo enrolado concerteza

If the problem persists, you can submit a complaint here on Casino Guru and our specialists will try to help you out.

When exactly did you send those documents, please?

Yeah, I read that in the complaint, I just do not understand what is this for. The same as you "They ask me for proof, when they should be sending me proof."

The way I see it, your account is verified so you have passed the part where you should provide the proof of deposit, am I correct?

yes, my account is ok, this request is not related to account verification.

timeline

casino send me a code to deliver to my bank

when contacting my bank it tells me that the deposit of R$180.00 is not included

and that thus ′′the deposit cannot be found .

i contacted the casino and let them know about the bank response and they asked me

that I ask my bank for a formal request (an official document) in which they (my bank) ask

a deposit receipt of BRL 180.00

when I told them that it didn't make sense that they were the ones who should prove the shipment to my account and not me sending a request from my official bank and I told them that I had already been waiting for 1 month they told me that they opened an exception for me and they sent my complaint to the due sector even without sending the document. and they told me that I would receive an email and that was about 4 days ago

sim, minha conta esta ok , esse pedido n?o é referente a verifica??o da conta .

linha do tempo

cassino me envia um código para entregar ao meu banco

ao entrar em contato com meu banco ele me diz que n?o consta ó deposito de R$180,00

e que assim ′′o deposito n?o pode ser encontrado .

entrei em contato com o cassino e lhes avisei sobre a resposta do banco e eles me pediram

que eu pedisse ao meu banco um pedido formal (um documento oficial ) em que eles (meu banco) pedem

um comprovante de deposito de R$180,00

ao dizer a eles que isso n?o fazia sentido que quem deveria provar o envio para minha conta era eles e n?o eu enviar um pedido do meu banco oficial e avisei a eles que eu já estava a 1 mês esperando me falaram que abriram uma exe??o para mim e enviaram minha reclama??o pro setor devido mesmo sem mandar o documento . e me falaram que eu iria receber um email e isso já faz uns 4 dias

Thank you for the timeline, help me to better understand!

But I still have the same questions as you have. Furthermore, the complaint speaks about the withdrawal of 180.00BRL, but you mentioned the deposit several times.

But that's just a translation matter, I suppose.

When the casino sends the winnings to the bank, it just does - I have personally never heard of any case where the bank should ask for the withdrawal formally. ??

this was the document they asked me for.

but then paulo says it won't be anymore

I need blair to forward my case.

to this day I wait for a response that they informed me

that would be by email.

esse foi o documento que me pediram .

mas depois paulo diz que n?o será mais

preciso que a blair encaminhou meu caso.

até hoje espero uma reposta que me informaram

que iria ser por email.

Sadly as long as it is not in English I don't understand.

So I checked the coplaint only to find out that the situation has changed.

"that was the only thing I was asked for and it wasn't information."

So, what is happening now, please?

Paulo told me that I would receive an email. but I'm wanting to get in touch again because it's been about 4 days since I contacted them directly through the vulkan website.

paulo me falou que eu iria receber um email . mas eu estou querendo entrar em contato novamente pois já faz uns 4 dias que entrei em contato com eles diretamente pelo site da vulkan.

Thank you,

this is truly an endless story. Let's wait again, not much we can do ??

today I received a proof of payment that was made to my bank account in the market paid with debit (debt) and I may not be able to access the money because with debt I do not know if it is possible to handle the money sent to the account. i know i put my pix correct, but they say they sent the correct pix i put. I haven't used my CPF as a pix for years and the day I requested it I looked in my account for my pix key so I wouldn't make a mistake. sad . An alert for everyone to always take a print of conversations and data placed for withdrawal. because if you hear a problem, the responsibility will be yours. 1 month and 5 days of waiting and this is the resolution

hoje recebi um comprovante de pagamento que foi realizado para minha conta bancaria do mercado pago com debito (divida) e talvez eu n?o consiga ter acesso ao dinheiro pois com divida n?o sei se é possivel manosear o dinheiro enviado para conta. eu sei que eu botei meu pix correto , mas eles dizem que enviaram pro pix correto que eu coloquei . eu n?o uso meu cpf como pix a anos e no dia que solicitei eu olhei na minha conta minha chave pix pra n?o errar . triste . um alerta pra todos sempre tirem print das conversas e dos dados colocados para saque . pois se ouver um problema a responsabilidade ira ser sua . 1 mês e 5 dias de espera e a resolu??o é essa

Can you explain why you believe that you can't access the money? I'm sorry but I did not get it. ??