That's sucks. I mean, it can happen. Everyone can do a mistake, but if it happens on a regular basis, then it's really unprofessional.

it happens a lot of times, but only the last two times did I take screenshots because it happens systematically.

That is the reason why I was so interested to know what did you got as an answer from the casino itself.

I did not write to them. I wrote here because I'm curious if it's just me.

You should let them know. This is the only way how that can get improved.

Okay, I'll write to them now.

Thank you for your feedback ??

I'm having trouble withdrawing my winnings as I'm new to this I'm frying my brains ??......

Can anyone help me?

Estou a ter problemas em sacar os meus ganhos como sou nova nisso estou a fritar os miolos ??......

Será que alguém me pode ajudar?

???

Hello,

I replied to you here:

http://www.kpvfaw.com/forum/general-gambling-discussion/transferring-my-earnings-is-difficult#post-23501

Now I know you're playing in this casino. No need to answer this question.

Please try the options I suggested and reply to me here - thank you.

Hello dear guru team, I would like to have my account on Vulkan Vegas deleted because I have a gambling addiction. The problem is no response from Vulkan Vegas. Can you please help me

Hallo liebes guru Team ich m?chte meinen Account auf Vulkan Vegas l?schen lassen, da ich eine spielsucht habe. Das Problem ist keine Reaktion seitens Vulkan Vegas. K?nnen Sie mir bitte helfen

Hello,

I would ask their live chat, they should forward you to a proper department. If you already sent an email to support or advised contact, I would ask for the live chat again, let them know that you need help.

Where and how did you contact the casino regarding your problem, please?

I was only able to find this email: [email protected]

Sometimes it takes a couple of days to block the account.

Hello,

has your account been closed in the meantime? Do you still need help?

Hey dan1???

I think that the way you write to me on behalf of a vulkan company is not correct towards people, another thing, my id? Just as they searched for my duplicate account so as not to pay, why did they only search so as not to pay profits, but I have 3 more accounts with the same data and they have not told me anything, but if I wanted to withdraw there, they realize

Oye, dan1???

creo que de ese forma que me escribe de parte de una empresa de vulkan no es la correcta hacia las personas otra cosa mi id? asi como buscaron mi cuenta duplicada para no pagar busca por qué solo buscaron para no pagar ganancias pero tengo 3 cuentas mas con los mismos datos y no me han dicho nada pero si quisiera sacar hay se dan cuenta

Hello team, does anyone here have any experience of winning over €5,000?

I successfully completed the KYC check back then and also received a small prize.

Now I had to upload another document, it was done, but unfortunately the check didn't take place (4 days ago)

does anyone have any experience of how long this can take?

Best regards

Hallo Team, hat hier jemand Erfahrungen mit einem Gewinn über 5000€?

Die KYC Prüfung habe ich damals schon erfolgreich abgeschlossen und auch einen kleinen Gewinn ausgezahlt bekommen.

Nun musste ich ein weiteres Dokument hochladen, wurde auch erledigt, nur die Prüfung erfolgt leider nicht (4 Tage schon her)

hat jemand Erfahrung wie lange das dauern kann ?

besten Gru?

I can't say I understand who wrote you on behalf of the Vulkan Vegas Casino.

But allow me to say, that:

You should never register more than one account, as I'm sure you know, it's violating the Terms and Conditions. If you do, make sure you will not take several deposit bonuses because in case you win, all your winnings may or will be confiscated and accounts closed.

I believe that you also know that the casino can't restrict you from registering several accounts if the full KYC is not triggered by registering process. And it usually isn't. The KYC is commonly triggered by the first withdrawal.

So Yes, technically, you can create multiple accounts but the moment you register the first one, you're accepting the Terms and Conditions saying you WILL NOT create another account.

Please, keep that in mind.

Hello Night,

I think it may be additional verification, you won big, so the casino needs to be 100% that everything tied to your account is legit.

Have you tried to ask via email or chat? I'd say it's normal that such a check takes a couple of days.

Are you sure that you provided the document in the correct format or that you have not missed any additional instructions provided earlier, please?

The best shot is to ask the casino, I'd say.

Hello, yes I have contacted the casino.

It will take a few days I was told. But more than a few days have passed.

the file is uploaded in correct format and everything.

Hallo, ja ich habe das Casino kontaktiert.

Es dauert ein paar Tage würde mir gesagt. Nun sind aber mehr als ein paar Tage vergangen.

die Datei ist in richtigen Format und allem hochgeladen.

The casino doesn't allow the VPN. If you're sure you didn't use it, then submit a complaint on our website. If the casino claims that you used it, it should be easy to provide evidence for it.

Well, I'd give the casino a few more days.

We allow casinos 14 full days for the KYC process and withdrawal to be completed, therefore I ask you to wait a bit.

However, If you realize that you need help because you can't solve the problem with the casino yourself, then would come time for submitting the complaint, I'm afraid.