3 ?r sedan
That's sucks. I mean, it can happen. Everyone can do a mistake, but if it happens on a regular basis, then it's really unprofessional.
Vulkan Vegas Casino – generell diskussion (sida 4)
3 ?r sedan
it happens a lot of times, but only the last two times did I take screenshots because it happens systematically.
3 ?r sedan
That is the reason why I was so interested to know what did you got as an answer from the casino itself.
3 ?r sedan
I did not write to them. I wrote here because I'm curious if it's just me.
3 ?r sedan
You should let them know. This is the only way how that can get improved.
3 ?r sedan
Okay, I'll write to them now.
1
3 ?r sedan
Jag har problem med att ta ut mina vinster eftersom jag ?r ny p? det h?r jag steker mina hj?rnor ??......
Kan n?gon hj?lpa mig?
Automatiskt ?versatt:
Social Media & Community Specialist
3 ?r sedan
Hej k?ra guru-team, jag skulle vilja ha mitt konto p? Vulkan Vegas raderat eftersom jag har ett spelberoende. Problemet ?r inget svar fr?n Vulkan Vegas. Kan du vara sn?ll och hj?lpa mig
Automatiskt ?versatt:
Social Media & Community Specialist
3 ?r sedan
Hello,
I would ask their live chat, they should forward you to a proper department. If you already sent an email to support or advised contact, I would ask for the live chat again, let them know that you need help.
Where and how did you contact the casino regarding your problem, please?
I was only able to find this email: [email protected]
Sometimes it takes a couple of days to block the account.
?ndrad
Social Media & Community Specialist
3 ?r sedan
Hej k?ra guru-team, jag skulle vilja ha mitt konto p? Vulkan Vegas raderat eftersom jag har ett spelberoende. Problemet ?r inget svar fr?n Vulkan Vegas. Kan du vara sn?ll och hj?lpa mig
Automatiskt ?versatt:
3 ?r sedan
Hello,
has your account been closed in the meantime? Do you still need help?
2 ?r sedan
Hej dan1???
Jag tror att s?ttet du skriver till mig p? uppdrag av ett vulkanf?retag inte ?r korrekt mot m?nniskor, en annan sak, mitt id? Precis som de s?kte efter mitt dubblettkonto f?r att inte betala, varf?r s?kte de bara f?r att inte betala vinst, men jag har 3 konton till med samma data och de har inte ber?ttat n?got f?r mig, men om jag ville ta ut d?r, inser de
Automatiskt ?versatt:
2 ?r sedan
Hej team, ?r det n?gon h?r som har erfarenhet av att vinna ?ver 5 000 €?
Jag genomf?rde framg?ngsrikt KYC-checken d? och fick ?ven ett litet pris.
Nu var jag tvungen att ladda upp ytterligare ett dokument, det var gjort, men tyv?rr skedde inte kontrollen (4 dagar sedan)
?r det n?gon som har erfarenhet av hur l?ng tid detta kan ta?
v?nliga h?lsningar
?ndrad
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Hej dan1???
Jag tror att s?ttet du skriver till mig p? uppdrag av ett vulkanf?retag inte ?r korrekt mot m?nniskor, en annan sak, mitt id? Precis som de s?kte efter mitt dubblettkonto f?r att inte betala, varf?r s?kte de bara f?r att inte betala vinst, men jag har 3 konton till med samma data och de har inte ber?ttat n?got f?r mig, men om jag ville ta ut d?r, inser de
Automatiskt ?versatt:
2 ?r sedan
I can't say I understand who wrote you on behalf of the Vulkan Vegas Casino.
But allow me to say, that:
You should never register more than one account, as I'm sure you know, it's violating the Terms and Conditions. If you do, make sure you will not take several deposit bonuses because in case you win, all your winnings may or will be confiscated and accounts closed.
I believe that you also know that the casino can't restrict you from registering several accounts if the full KYC is not triggered by registering process. And it usually isn't. The KYC is commonly triggered by the first withdrawal.
So Yes, technically, you can create multiple accounts but the moment you register the first one, you're accepting the Terms and Conditions saying you WILL NOT create another account.
Please, keep that in mind.
Social Media & Community Specialist
2 ?r sedan
Hej team, ?r det n?gon h?r som har erfarenhet av att vinna ?ver 5 000 €?
Jag genomf?rde framg?ngsrikt KYC-checken d? och fick ?ven ett litet pris.
Nu var jag tvungen att ladda upp ytterligare ett dokument, det var gjort, men tyv?rr skedde inte kontrollen (4 dagar sedan)
?r det n?gon som har erfarenhet av hur l?ng tid detta kan ta?
v?nliga h?lsningar
Automatiskt ?versatt:
2 ?r sedan
Hello Night,
I think it may be additional verification, you won big, so the casino needs to be 100% that everything tied to your account is legit.
Have you tried to ask via email or chat? I'd say it's normal that such a check takes a couple of days.
Are you sure that you provided the document in the correct format or that you have not missed any additional instructions provided earlier, please?
The best shot is to ask the casino, I'd say.
2 ?r sedan
Hej, ja jag har kontaktat casinot.
Det kommer att ta n?gra dagar fick jag veta. Men det har g?tt mer ?n n?gra dagar.
filen laddas upp i korrekt format och allt.
Automatiskt ?versatt:
teodorrr
2 ?r sedan
The casino doesn't allow the VPN. If you're sure you didn't use it, then submit a complaint on our website. If the casino claims that you used it, it should be easy to provide evidence for it.
Social Media & Community Specialist
2 ?r sedan
Hej, ja jag har kontaktat casinot.
Det kommer att ta n?gra dagar fick jag veta. Men det har g?tt mer ?n n?gra dagar.
filen laddas upp i korrekt format och allt.
Automatiskt ?versatt:
2 ?r sedan
Well, I'd give the casino a few more days.
We allow casinos 14 full days for the KYC process and withdrawal to be completed, therefore I ask you to wait a bit.
However, If you realize that you need help because you can't solve the problem with the casino yourself, then would come time for submitting the complaint, I'm afraid.
