So, after you had made your first withdrawal you realized that some slots were restricted to you immediately?

Can you name some examples?

Hello,

I've been trying to make a withdraw for over a week, had KYC problems and all sorts of stuff.

Now i've got a "succesful" mail for my withdraw and i've been waiting for 22 hours (at this time) for the money to arrive, by eth.

They said they can only help me with a recipe or something when 24 hours pass, im going to be back with some news, tbh at this moment, the situation doesen't smell good.

Hope they will solve the problem, the casino looks ok but if they don't pay the withdraws, i won't continue playing on it.

Edit:

This is the first conversation after 24h. Waiting for the financial department to sort it out, i'll be back in a few hours.

Vulkan Vegas, caution, hands off, dubious.

Stay away, seriously...

The rip-off comes from Curacao,

Money will be deducted from the game account after 2 or 3 days so that you can continue playing,

Payouts very bad and irregular,

Bonus must be implemented 40X with 1% success, so as good as never....

Lots of bonuses, pointless without success,

SMS and WhatsApp messages with a bonus of up to 170%, of course rarely successful...

No limit on deposits, no regulations, you can smash yourself to no end....

Free spins are very difficult to get and win much less than they cost, no warning of lost money.

The best is yet to come...If you made a serious complaint, the game account will be blocked immediately..

Have hired my attorney now to stop this and don't believe when you're told "we're sorry you weren't lucky"

it's not up to you, I wish you the best of luck anyway....

Vulkan Vegas, Achtung, Finger weg, Unseri?s.

Finger weg, Ernsthaft...

Die Abzocke kommt aus Curacao,

Geld wird vom Spielkonto nach 2 oder 3 Tagen abgebucht damit weiter gespielt wird,

Auszahlungen ganz Schlecht und unregelm??ig,

Bonus muss 40X umgesetzt werden mit 1 % Erfolg, also so gut wie nie....

Jede Menge Bonus, sinnlos ohne Erfolg,

SMS und WhatsApp Nachrichten mit Bonus bis 170 %, Natürlich selten Erfolg...

Kein Limit an Einzahlungen, Keine Regelungen, Du kannst dich platt hauen ohne Ende....

Freispielen sehr schwer zu bekommen und gewinne wesentlich weniger als gekostet, Keine warn ansage auf verspieltes Geld.

Das Beste kommt noch...Wenn Du dich ernst beschwerst hast, dann wird Das Spielkonto sofort gesperrt..

Habe jetzt Meine Anwalt eingeschaltet damit sowas aufh?rt, und nicht glauben wenn dir gesagt wird "es tut uns leid das Du kein Glück hattest"

es liegt nicht an dir, ich wünsche euch trotzdem viel Glück ....

I had a very bad experience

Money will be deducted from the game account after 2 or 3 days so that you can continue playing,

Payouts very bad and irregular,

Ich habe ein sehr schlechte Erfahrung gemacht,

Geld wird vom Spielkonto nach 2 oder 3 Tagen abgebucht damit weiter gespielt wird,

Auszahlungen ganz Schlecht und unregelm??ig,

Thank you for the reply, i haven't deposited much money, i was just trying to test the platform because at first sight it seemed pretty decent. My main concern was if withdrawing is working and they kept bringing up lots of reasons, wasting my time but tricking me to insist. Ill maybe wait two more days and im gonna give up.

They deducted the money after about a week and said "withdrawal accepted or something like that, now it's been about 36 hours since that, their "finance department" is theoretically gonna reply soon, but yea... seems like bullshit

Lots of bonuses meaningless without success

SMS and WhatsApp messages with a bonus of up to 170% of course are rarely successful...

No limits on deposits, no rules, you can break yourself indefinitely....

Free spins are very hard to get and win much less than they are worth without warning of lost money.

The best is yet to come... If you file a serious complaint, the game account will be immediately blocked. "We're sorry you're out of luck." it's not up to you

I fully support you. I often find myself in similar situations. Blocking your account is a favorite way for casinos to protect themselves from any liability.

Множество бонусов, бессмысленных без успеха,

СМС и WhatsApp сообщения с бонусом до 170% конечно редко бывают удачными...

Никаких лимитов на депозиты, никаких правил, можно ломать себя до бесконечности....

Бесплатные спины очень сложно получить и выиграть намного меньше, чем они стоят, без предупреждения о потерянных деньгах.

Лучшее еще впереди... Если вы подадите серьезную жалобу, игровой аккаунт будет немедленно заблокирован. ?Мы сожалеем, что вам не повезло?. это не вам решать

Полностью вас поддерживаю. Я часто попадаю в подобные ситуации. Заблокировать ваш счёт это любимый способ казино, для того чтобы оградить себя от каких либо обязательств.

Hello,

allow me to say that in some cases the KYC and associated withdrawal may take a week or so. When our complaint team deals with players' complaints, they allow casinos 14 full days.

May I know whether your account has been fully verified, please?

Hello leksander,

I think that casinos usually block accounts in those situations to ensure that the balance stays the same unless the problem or investigation is solved or closed. I guess it would be far worse if the account stays open and the player could lose the winnings meanwhile.

Hello, on 26th of September my withdrawal was approved and KYC confirmed. They said if the money won't arrive in 24 hours i should write to them. It's been almost 48h . After24 hours they've sent a message to their finnancial department, now im waiting for news. I've asked for a recipe or something since the withdrawal was made on crypto so i could check the wallet. Nothing for now

Well, if your account has been fully verified, we allow casinos 14 full days to proceed with the withdrawal.

I ask you kindly to wait, we would do the same.

If the casino is not able to catch up with the time limit, we will step in and try to help via complaint.

Thank you for the answer, i will wait, i've kinda lost hope regarding this casino. We'll see

Thank you, I hope that the complaint will not be necessary ??

Me too, but by the way this looks, i don't think they are capable to solve their problems, i'd like them to proove me wrong though.

I've wageres on over 20 online casinos and never seen something like this.

I understand your point of view, let's give them some time to prove you wrong preferably.

I will check on you on Monday ??

Still nothing ??

Well, I would say that there is still some chance. ??

However, If you need help, feel free to submit a complaint through our resolution center.

I will, but i might have to wait a little more. You said something about 14 days or somth?

did anyone ever got a withdrawal from this platform? I saw a lot of bad reviews

Exactly, when somebody submits a complaint, we allow the casino 14 full days to verify the account and proceed with the withdrawal.

Honestly, I'm not pretty sure how long you have been waiting for now.

This casino is a good one and pays out the winnings, feel free to check our complaint section to learn how many complaints have been submitted and resolved. There is not a single unresolved complaint so far. I take it as a very good state of things.