2 ?r sedan
So, after you had made your first withdrawal you realized that some slots were restricted to you immediately?
Can you name some examples?
Vulkan Vegas Casino – generell diskussion (sida 9)
Social Media & Community Specialist
2 ?r sedan
Hello,
I've been trying to make a withdraw for over a week, had KYC problems and all sorts of stuff.
Now i've got a "succesful" mail for my withdraw and i've been waiting for 22 hours (at this time) for the money to arrive, by eth.
They said they can only help me with a recipe or something when 24 hours pass, im going to be back with some news, tbh at this moment, the situation doesen't smell good.
Hope they will solve the problem, the casino looks ok but if they don't pay the withdraws, i won't continue playing on it.
Edit:
This is the first conversation after 24h. Waiting for the financial department to sort it out, i'll be back in a few hours.
?ndrad
2 ?r sedan
Vulkan Vegas, f?rsiktighet, hands off, tveksamt.
H?ll dig borta, seri?st...
R?relsen kommer fr?n Curacao,
Pengar kommer att dras fr?n spelkontot efter 2 eller 3 dagar s? att du kan forts?tta spela,
Utbetalningar mycket d?liga och oregelbundna,
Bonus m?ste implementeras 40X med 1% framg?ng, s? gott som aldrig....
Massor av bonusar, meningsl?sa utan framg?ng,
SMS och WhatsApp-meddelanden med en bonus p? upp till 170%, naturligtvis s?llan framg?ngsrika...
Ingen gr?ns f?r ins?ttningar, inga regler, du kan krossa dig sj?lv till det o?ndliga....
Gratissnurr ?r v?ldigt sv?ra att f? och vinna mycket mindre ?n de kostar, ingen varning om f?rlorade pengar.
Det b?sta ?r ?nnu att komma...Om du har gjort ett allvarligt klagom?l kommer spelkontot att blockeras omedelbart..
Har anlitat min advokat nu f?r att stoppa detta och tro inte n?r du f?r h?ra "vi ?r ledsna att du inte hade tur"
det ?r inte upp till dig, jag ?nskar dig lycka till i alla fall....
Automatiskt ?versatt:
1
2 ?r sedan
Jag hade en mycket d?lig upplevelse
Pengar kommer att dras fr?n spelkontot efter 2 eller 3 dagar s? att du kan forts?tta spela,
Utbetalningar mycket d?liga och oregelbundna,
Automatiskt ?versatt:
2 ?r sedan
Thank you for the reply, i haven't deposited much money, i was just trying to test the platform because at first sight it seemed pretty decent. My main concern was if withdrawing is working and they kept bringing up lots of reasons, wasting my time but tricking me to insist. Ill maybe wait two more days and im gonna give up.
2 ?r sedan
They deducted the money after about a week and said "withdrawal accepted or something like that, now it's been about 36 hours since that, their "finance department" is theoretically gonna reply soon, but yea... seems like bullshit
?ndrad
2 ?r sedan
Massor av bonusar meningsl?sa utan framg?ng
SMS och WhatsApp-meddelanden med en bonus p? upp till 170% ?r naturligtvis s?llan framg?ngsrika...
Inga gr?nser f?r ins?ttningar, inga regler, du kan bryta dig sj?lv p? obest?md tid....
Gratissnurr ?r v?ldigt sv?ra att f? och vinner mycket mindre ?n de ?r v?rda utan f?rvarning om f?rlorade pengar.
Det b?sta har ?nnu inte kommit... Om du l?mnar in ett allvarligt klagom?l kommer spelkontot omedelbart att blockeras. "Vi beklagar att du inte har tur." det ?r inte upp till dig
Jag st?der dig fullt ut. Jag hamnar ofta i liknande situationer. Att blockera ditt konto ?r ett favorits?tt f?r kasinon att skydda sig fr?n alla ansvarsomr?den.
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Hello,
I've been trying to make a withdraw for over a week, had KYC problems and all sorts of stuff.
Now i've got a "succesful" mail for my withdraw and i've been waiting for 22 hours (at this time) for the money to arrive, by eth.
They said they can only help me with a recipe or something when 24 hours pass, im going to be back with some news, tbh at this moment, the situation doesen't smell good.
Hope they will solve the problem, the casino looks ok but if they don't pay the withdraws, i won't continue playing on it.
Edit:
This is the first conversation after 24h. Waiting for the financial department to sort it out, i'll be back in a few hours.
2 ?r sedan
Hello,
allow me to say that in some cases the KYC and associated withdrawal may take a week or so. When our complaint team deals with players' complaints, they allow casinos 14 full days.
May I know whether your account has been fully verified, please?
Social Media & Community Specialist
2 ?r sedan
Massor av bonusar meningsl?sa utan framg?ng
SMS och WhatsApp-meddelanden med en bonus p? upp till 170% ?r naturligtvis s?llan framg?ngsrika...
Inga gr?nser f?r ins?ttningar, inga regler, du kan bryta dig sj?lv p? obest?md tid....
Gratissnurr ?r v?ldigt sv?ra att f? och vinner mycket mindre ?n de ?r v?rda utan f?rvarning om f?rlorade pengar.
Det b?sta har ?nnu inte kommit... Om du l?mnar in ett allvarligt klagom?l kommer spelkontot omedelbart att blockeras. "Vi beklagar att du inte har tur." det ?r inte upp till dig
Jag st?der dig fullt ut. Jag hamnar ofta i liknande situationer. Att blockera ditt konto ?r ett favorits?tt f?r kasinon att skydda sig fr?n alla ansvarsomr?den.
Automatiskt ?versatt:
2 ?r sedan
Hello leksander,
I think that casinos usually block accounts in those situations to ensure that the balance stays the same unless the problem or investigation is solved or closed. I guess it would be far worse if the account stays open and the player could lose the winnings meanwhile.
2 ?r sedan
Hello, on 26th of September my withdrawal was approved and KYC confirmed. They said if the money won't arrive in 24 hours i should write to them. It's been almost 48h . After24 hours they've sent a message to their finnancial department, now im waiting for news. I've asked for a recipe or something since the withdrawal was made on crypto so i could check the wallet. Nothing for now
Social Media & Community Specialist
2 ?r sedan
Well, if your account has been fully verified, we allow casinos 14 full days to proceed with the withdrawal.
I ask you kindly to wait, we would do the same.
If the casino is not able to catch up with the time limit, we will step in and try to help via complaint.
2 ?r sedan
Thank you for the answer, i will wait, i've kinda lost hope regarding this casino. We'll see
Social Media & Community Specialist
2 ?r sedan
Thank you, I hope that the complaint will not be necessary ??
2 ?r sedan
Me too, but by the way this looks, i don't think they are capable to solve their problems, i'd like them to proove me wrong though.
I've wageres on over 20 online casinos and never seen something like this.
Social Media & Community Specialist
2 ?r sedan
I understand your point of view, let's give them some time to prove you wrong preferably.
I will check on you on Monday ??
1
2 ?r sedan
Still nothing ??
Social Media & Community Specialist
2 ?r sedan
Well, I would say that there is still some chance. ??
However, If you need help, feel free to submit a complaint through our resolution center.
2 ?r sedan
I will, but i might have to wait a little more. You said something about 14 days or somth?
2 ?r sedan
did anyone ever got a withdrawal from this platform? I saw a lot of bad reviews
Social Media & Community Specialist
2 ?r sedan
I will, but i might have to wait a little more. You said something about 14 days or somth?
2 ?r sedan
Exactly, when somebody submits a complaint, we allow the casino 14 full days to verify the account and proceed with the withdrawal.
Honestly, I'm not pretty sure how long you have been waiting for now.
This casino is a good one and pays out the winnings, feel free to check our complaint section to learn how many complaints have been submitted and resolved. There is not a single unresolved complaint so far. I take it as a very good state of things.
?ndrad
