Hi. If you would like an answer to your question from the casino, the best thing to do would be to ask the casino directly, either in support or live chat, who would be able to answer your question. What do you think ? 

Anyway, when you say that you had a problem with the casino in the context of what you are writing, what was the specific problem ? What exactly happened that you couldn't withdraw your winnings ? 

The thing is that I have no way of writing to you since you have closed my account, due to a complaint that I started with you, because I made a deposit, I lost it, I made another, I won a small difference but I made sure I had put x3 into play. deposited like this I was in a position to withdraw, the issue is that when I managed the withdrawal two days later they blocked my account and I could no longer have access to it. dps to initiate the complaint with you, they returned the balance of my account but they did not allow me to access my account and they blocked it. After I asked them to let me play, they made vague and incoherent arguments saying that they detected suspicious activity!!! I estimate that the suspicious activity would be having won... anyway, I asked it here because I cannot speak to them, in fact I am about to start a complaint with the authority that grants the licenses because it is scandalous that they close your account when you want to withdraw your profits (which were not many) accusing me of having played x3 the deposit with the intention of withdrawing my deposit!!!, what kind of accusation is that???? I play exactly what is necessary to be able to withdraw the little I win!!!

That's why it was my intention for the casino to notify you here, if you don't leave my account I will report it to the authority that issues the licenses.

Thank you very much and I hope what I wrote is of some use.

Facundo

Es que no tengo manera de escribirles ya que han cerrado mi cuenta, debido a una queja que inicie con uds, debido a que hice un deposito, lo perdí, hice otro, gane una peque?a diferencia pero me asegure de haber puesto en juego x3 lo depositado asi estaba en condiciones de retirar, la cuestión que cuando gestione el retiro a los dos dia me bloquearon la cuenta y no pude tener mas acceso a ella. dps de iniciar la queja con uds, me devolvieron el saldo de mi cuenta pero no me dejan acceder a mi cuenta y me la bloquearon. Luego que les pedí que me dejaran jugar, pusieron argumentos vagos y sin coherencia diciendo que detectaron actividad sospechosa!!! calculo que la actividad sospechosa seria haber ganado... en fin lo pregunte por aca porque a ellos no puedo hablarles, de hecho estoy por comenzar una denuncia con la autoridad que concede las licencias porque es escandaloso que te cierren la cuenta cuando quieres retirar tus ganancias (que no eran muchas) acusándome de haber jugado x3 lo depositado con la intención de retirar mi deposito!!!, que clase de acusación es esa???? exactamente juego lo necesario para poder retirar lo poco que gano!!!

Por eso era mi intención que el casino se anoticie por acá de sino me deja mi cuenta lo denunciare con la autoridad que entrega las licencias..

Muchas gracias y espero que lo que escribi sirva de algo

Facundo

I have read your complaint about this casino and therefore, in my opinion, it would be best if you filed a complaint with an authority. It seems like the only reasonable solution, since the casino is stalling the firm position. I'm not sure if it would be successful, but you can at least try. 

If you go for it, please let us know. 

egarding my account closure at Windetta Casino:

CLOSURE AND TERMINATION BY US

14.5. Windetta in its turn, reserves the right to close your account at any time and terminate the Terms of Use and send you a written notice about it by using contact details in your account. In the event of any such termination by us we shall as soon as reasonably practicable following a request by You, refund the balance of Your Account.

They closed the account without any notice overnight. You can also see how they stick to the rules that they themselves outlined in their regulations. Wishing them bankruptcy is not enough. (:

I hope everyone wins as much as possible to make this happen.

Well, do you at least know the reason?

What was your latest dealing with them about? Any notices previously made by the chat operator or support

I'm quite convinced this isn't the first time some casino has closed your account, though I may be wrong, of course.

I'm also in the same situation

Eu tbm estou na mesma situa??o

Tell me did you receive it?

me diga vc recebeu ?

Hi. I can see that you have already submitted your complaint with our team and they are examining the case and doing their best to get it solved.

This casino has got pretty good safety index, as you can check yourself just by clicking on this link. There are some complaints from the players and our team is always working hard on every each of them. So fingers crossed here.

For now I'm kindly asking you to be patient and in the meantime if you have any questions do not hesitate to contact us please.

Did you have maybe some news from the casino?

Same problem here. Won a small amount, went from 60BRL to 200BRL, requested withdrawl and then on the other day woke up not being able to login on my account as it states "User is disabled because of a gambling addicion" lol what's that.

Hi, have you ever self-excluded yourself from a casino, or requested to do so in this one ? If not, did the casino tell you any reason why they wrote to disable your account due to gambling addiction ? 

However, I noticed that you have opened a complaint, so our team will try to help you in this situation. I hope we can find out where the problem is. 

Same problem here. I won a small amount, went from €20 to €250, requested a withdrawal and then it said "User is disabled due to gambling addiction" ????????

Mesmo problema aqui. Ganhei uma pequena quantia, passei de 20€ para 250€, solicitei saque e depois já dizia "Usuário está desabilitado por vício em jogo" ????????

Hello, I see you are not the only one who has the same problem. Have you written any emails to the casino in the past in the context of closing your account due to addiction or something similar ? Have you already verified your account here and if so did you pass the verification successfully ? 

I think filing a complaint was a good step in this case and our team will try to find out what is the matter. I hope it will be resolved and everything will turn out well. 

If you learn anything new, please let us know.

My account is verified and I can't make a withdrawal via Pix which should be instantaneous, I've already called live support, I've sent an email and no one gives me a response, and my money remains frozen. It's absurd with the player, a shame , because I enjoyed playing at the casino, but with the withdrawal problem it is difficult to want to play again.

Minha conta é verificada e n?o consigo realizar um saque via Pix que deveria ser instantaneo, já chamei o suporte ao vivo, já enviei e-mail e ninguém me dá um retorno, e meu dinheiro segue parado.um absurdo com o jogador , um pena , pois gostei de jogar no cassino, mas com o problema na retirada fica difícil querer jogar novamente.

Hi, I definitely understand that it doesn't add to your satisfaction if you can't make a withdrawal and the casino doesn't communicate with you on top of that. 

However, how long have you been waiting for your money ? Did you play with any bonus ? 

Let me know and we'll see what we can do.

Good evening I would like to inform people that it is a big scam in the big winnings I won 35 thousand euros I tried to withdraw it only let me withdraw 3 thousand and they told me that 14 working days pass 14 days passed and after connecting I did again 27 thousand euros were missing from my account, as expected, I sent them a message, no idea what happened to my money.. after two days I sent them again and they told me to contact the department that deals with vip players, and so I did they clicked on my message and told me that my complaint was read and ignored

Καλησπ?ρα θα ?θελα να ενημερ?σω τον κ?σμο πω? ε?ναι μια μεγ?λη απ?τη στα μεγ?λα κ?ρδη κ?ρδισα 35 χιλιαδε? ευρω προσπ?θησα να κ?νω αν?ληψη με ?φηνε να κ?νω μ?νο τα 3 χιλι?ρικα και μου ?λεγαν πω? περνει 14 εργ?σιμε? ημ?ρε? περ?σανε η 14 ημ?ρε? και μετ? απ? σ?νδεση που ?κανα ξαν? στον λογαριασμο μου ε?χαν χαθε? τα 27 χιλιαδε? ευρω ?πω? ε?ναι αναμεν?μενο του? ?στειλα μ?νυμα δεν πε?ρα καμ?α απ?ντηση στο τι ?γιναν τα χρηματα μου .. μετ? απ? δ?ο ημ?ρε? του? ?στειλα ξαν? και μου ε?παν να επικοινων?σω με το τμ?μα που αφορ? του? vip πα?χτε? και ετσι ?κανα μου π?τησαν στο μ?νυμα και μου ε?παν ?τι το παρ?πονο μου διαβ?στηκε και αγνο?θηκε

Hi, I don't understand, did the casino give you a reason why you don't see your money there ? I have a feeling they didn't give it to you according to what you're saying. 

When you mention two weeks, that's exactly the time we give casinos to pay players. According to what I saw, the casino has a limit of 3000 per day, so that's probably why they only want to pay you that much, and there's probably no more per day. 

But since your money disappeared without warning, I'd file a complaint on this link and we'll try to find out what's going on.

Think you'll go for it? 

I hope I can do something but I don't see them replying to my messages anymore

Ελπ?ζω να καταφ?ρω κ?τι αλλ? δεν βλ?πω να μου απαντ?νε στα μην?ματα πλ?ον

So if they ignore you, in my previous reply I outlined a complaint where our team will try to help you. 

Feel free to take a look at it and if you think you don't know what you should do next, go ahead. 

I'll be here if you need anything. 

First what should I do?

Αρχικ? τι πρ?πει να κανω

OK I'll try again, here on this link (green letters, just click on them) you can file a complaint. You describe what happened to you, our team will take a look at it and you go through the same procedure as other players. We'll ask you some questions and if we think the casino has made a mistake, we'll contact them after some time. This is usually 14 days, but depending on the nature of the case it may be sooner. 

So I hope I've helped you and that you'll be able to file a complaint.