Hi. If you would like an answer to your question from the casino, the best thing to do would be to ask the casino directly, either in support or live chat, who would be able to answer your question. What do you think ?
Anyway, when you say that you had a problem with the casino in the context of what you are writing, what was the specific problem ? What exactly happened that you couldn't withdraw your winnings ?
Saken ?r att jag inte har n?got s?tt att skriva till dig eftersom du har st?ngt mitt konto, p? grund av ett klagom?l som jag startade med dig, eftersom jag gjorde en ins?ttning, jag f?rlorade den, jag gjorde en till, jag vann en liten skillnad men jag s?g till att jag hade satt x3 i spel. insatt s? h?r kunde jag ta ut, problemet ?r att n?r jag klarade uttaget tv? dagar senare blockerade de mitt konto och jag kunde inte l?ngre ha tillg?ng till det. dps f?r att initiera klagom?let med dig, de returnerade saldot p? mitt konto men de till?t mig inte att komma ?t mitt konto och de blockerade det. Efter att jag bad dem att l?ta mig spela, framf?rde de vaga och osammanh?ngande argument och sa att de uppt?ckte misst?nkt aktivitet!!! Jag uppskattar att den misst?nkta aktiviteten skulle vara att ha vunnit... i alla fall, jag fr?gade det h?r eftersom jag inte kan prata med dem, jag ?r faktiskt p? v?g att inleda ett klagom?l hos myndigheten som beviljar licenserna eftersom det ?r skandal?st att de st?nger din konto n?r du vill ta ut dina vinster (som inte var m?nga) anklagar mig f?r att ha spelat x3 ins?ttningen med avsikt att ta ut min ins?ttning!!!, vad ?r det f?r anklagelse???? Jag spelar precis det som kr?vs f?r att kunna ta ut det lilla jag vinner!!!
Det ?r d?rf?r det var min avsikt att casinot skulle meddela dig h?r, om du inte l?mnar mitt konto kommer jag att rapportera det till myndigheten som utf?rdar licenserna.
Tack s? mycket och jag hoppas att det jag skrev ?r till n?gon nytta.
Facundo
I have read your complaint about this casino and therefore, in my opinion, it would be best if you filed a complaint with an authority. It seems like the only reasonable solution, since the casino is stalling the firm position. I'm not sure if it would be successful, but you can at least try.
If you go for it, please let us know.
egarding my account closure at Windetta Casino:
CLOSURE AND TERMINATION BY US
14.5. Windetta in its turn, reserves the right to close your account at any time and terminate the Terms of Use and send you a written notice about it by using contact details in your account. In the event of any such termination by us we shall as soon as reasonably practicable following a request by You, refund the balance of Your Account.
They closed the account without any notice overnight. You can also see how they stick to the rules that they themselves outlined in their regulations. Wishing them bankruptcy is not enough. (:
I hope everyone wins as much as possible to make this happen.
Well, do you at least know the reason?
What was your latest dealing with them about? Any notices previously made by the chat operator or support
I'm quite convinced this isn't the first time some casino has closed your account, though I may be wrong, of course.
S?g mig fick du den?
Hi. I can see that you have already submitted your complaint with our team and they are examining the case and doing their best to get it solved.
This casino has got pretty good safety index, as you can check yourself just by clicking on this link. There are some complaints from the players and our team is always working hard on every each of them. So fingers crossed here.
For now I'm kindly asking you to be patient and in the meantime if you have any questions do not hesitate to contact us please.
Did you have maybe some news from the casino?
Same problem here. Won a small amount, went from 60BRL to 200BRL, requested withdrawl and then on the other day woke up not being able to login on my account as it states "User is disabled because of a gambling addicion" lol what's that.
Hi, have you ever self-excluded yourself from a casino, or requested to do so in this one ? If not, did the casino tell you any reason why they wrote to disable your account due to gambling addiction ?
However, I noticed that you have opened a complaint, so our team will try to help you in this situation. I hope we can find out where the problem is.
Samma problem h?r. Jag vann en liten summa, gick fr?n €20 till €250, beg?rde ett uttag och sedan stod det "Anv?ndaren ?r inaktiverad p? grund av spelberoende" ????????
Hello, I see you are not the only one who has the same problem. Have you written any emails to the casino in the past in the context of closing your account due to addiction or something similar ? Have you already verified your account here and if so did you pass the verification successfully ?
I think filing a complaint was a good step in this case and our team will try to find out what is the matter. I hope it will be resolved and everything will turn out well.
If you learn anything new, please let us know.
Mitt konto ?r verifierat och jag kan inte g?ra ett uttag via Pix vilket b?r ske omedelbart, jag har redan ringt livesupporten, jag har skickat ett e-postmeddelande och ingen ger mig ett svar, och mina pengar f?rblir frysta. Det ?r absurt med spelaren, synd, f?r jag gillade att spela p? kasinot, men med uttagsproblemet ?r det sv?rt att vilja spela igen.
Hi, I definitely understand that it doesn't add to your satisfaction if you can't make a withdrawal and the casino doesn't communicate with you on top of that.
However, how long have you been waiting for your money ? Did you play with any bonus ?
Let me know and we'll see what we can do.
God kv?ll Jag skulle vilja informera folk om att det ?r en stor bluff i de stora vinsterna jag vann 35 tusen euro jag f?rs?kte ta ut det l?t mig bara ta ut 3 tusen och de sa till mig att 14 arbetsdagar passerade 14 dagar gick och efter anslutning gjorde igen 27 tusen euro saknades p? mitt konto, som f?rv?ntat, jag skickade dem ett meddelande, ingen aning om vad som h?nde med mina pengar.. efter tv? dagar skickade jag dem igen och de sa ?t mig att kontakta avdelningen som hanterar VIP-spelare, och s? gjorde jag de klickade p? mitt meddelande och ber?ttade att mitt klagom?l l?stes och ignorerades
Hi, I don't understand, did the casino give you a reason why you don't see your money there ? I have a feeling they didn't give it to you according to what you're saying.
When you mention two weeks, that's exactly the time we give casinos to pay players. According to what I saw, the casino has a limit of 3000 per day, so that's probably why they only want to pay you that much, and there's probably no more per day.
But since your money disappeared without warning, I'd file a complaint on this link and we'll try to find out what's going on.
Think you'll go for it?
Jag hoppas att jag kan g?ra n?got men jag ser inte att de svarar p? mina meddelanden l?ngre
So if they ignore you, in my previous reply I outlined a complaint where our team will try to help you.
Feel free to take a look at it and if you think you don't know what you should do next, go ahead.
I'll be here if you need anything.
F?rst vad ska jag g?ra?
OK I'll try again, here on this link (green letters, just click on them) you can file a complaint. You describe what happened to you, our team will take a look at it and you go through the same procedure as other players. We'll ask you some questions and if we think the casino has made a mistake, we'll contact them after some time. This is usually 14 days, but depending on the nature of the case it may be sooner.
So I hope I've helped you and that you'll be able to file a complaint.
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
