I understand. Could you also let us know some findings then ? 

I also saw that your complaint has been extended and it would certainly be appropriate for the casino to also comment but I am not sure how it will be yet. 

Anyway, we'll see where things go from here and what you find out.  

Why hasn't my review been published yet? I think there are enough arguments for the players to know

почему мой отзыв не опубликован все еще? я думаю хватает аргументов , чтобы игроки знали

Because your complaint is still in process. When it is closed, the user review will be evaluated based on it. There is nothing more behind it, we just want the user reviews to be handled fairly from both sides.

Is someone available to talk? This casino is a scam and I have very incriminating evidence to show this.

They are a massive scam mate

They are using fake games, the URLS are fake and they redirect to a site called betilus.com if you look at this website it’s all demo content. Please remove them guru before they take more innocent peoples money.

Hi, besides the fact that you have such suspicions, do you also have some money that the casino took from you or did something else happen ? I'll be sure to give it to our data team to check and they will look into it and if it is confirmed, they will put a warning on the review to make players beware of it. It's important to have casinos like this here, because players will know when they see the information that it's not worth depositing here. 

I will wait for your answer. 

Yes $175 they had, you go to the live chat and they block you. They are 1000% fake scam artists. Please no one deposit here! Look at all the bad ratings and on trustpilot. I want my money back but they block my chats and say I have no legal reasons to do so. Absolute scumbags!

Thanks for the clarification. So my question is did the casino tell you why they took your money ? Have you verified your account here yet ? 

Anyway, if you think it was unfair and you didn't do anything wrong, I would recommend you to file a complaint where you can also refer to the fake games you mentioned. Let's see if our team can help you in your situation. 

It's probably the most sensible thing to do, so if you decide to take that step, let us know.

Hi, I would like to add one more observation from our data team about the fake games you mention. 

there is no fake game and there are no novomatic games in the casino that are used to be fake. you said that it redirects you to betilus.com with demo content, but betilus is supposedly a legit game provider, which is also listed in the provider filter of the casino. would you be able to tell me which game you are experiencing this with, please ? 

Yes let me show you some screenshots

This is the website their games redirect to, have a look at the details on the about section. This is dummy content, this is a free Wordpress theme they use and none of the links work. It’s so fake.

They are running a pirate API for their games. Please sign up an account here and open a game and see for yourself if you analyse the links to the games. Very cleverly disguised. Compare this to genuine links that connect to the game providers.

It’s the fact that every single complaint on here is they are not paying anyone their winnings so it’s clear as day they are scamming!

Hi!

Actually, I went to the official Betilus website, and most of its links are nonfunctional. So, in my opinion, it's just a sign of a particularly bad user experience regarding the dummy content.

Our Data Team considers game links. Unfortunately, based on my personal experience, the game provider might offer even the most bizarre links. There is no list, though, so I perfectly understand you seeing such oddities as a clear signal. Sadly, it's not what it seems. ???♀?

To get the full picture, I browsed all complaints submitted against this casino, none have been about "fake games".

The main topics are KYC, delayed payments, and one delayed deposit.

I've been thinking: If the casino had manipulated games, players would not have made it to the withdrawals, simply because they wouldn't win.

Anyway, I noticed that your complaint is mainly about getting a refund. And your main argument seems to be: "Having read all the reviews here and online elsewhere this casino is taking peoples money and not paying their winnings. They have fake software which is illegal. They block you on live chat when you speak to them! I’ll attach a video of this as proof when asking for my deposit back. I’d like this sent back to me."

Do you expect the casino to give you back your deposits because you somehow realized the casino is up to no good? Could that be the reason they blocked you from any communication?

Good luck with the complaint, though.

Yes they are up to no good! They are never going to pay anyone and just take their money. How is that fair?

Ive managed to get one of their payment accounts blocked I provided evidence of their scam. They block you on live chat, not very professional? If they had nothing to hide why would do this?

These scammers get access to fake software, run an API on a server and can manipulate the games RTP. I’ve done my research.

It does not take much to realise what they are up to. I’m here to warn other players not to deposit here. If you can get my refund back would be great.

don't play!!!!scammers

не ?грайте!!!!аферисти

You know, I think you did not catch my meaning.

I'm not yet convinced this casino is a scam. As I tried to explain:

So far, there have been only eight complaints: two are still open, and the rest were resolved or rejected.

Which actually means the players have been paid out.

Now to the chat issue: it is pretty common that players who are hard to deal with get restricted. Have you ever accused the casino support staff or operator of scamming? How often have you tried to get a refund by contacting the chat operator? What about your opinion regarding "fake games"? Have you thrown that on the support?

Honestly, would you have the temper to face such a player longer than you have to?

Just try to see that from the other side.

When you say, "I want a refund as I’ve found out they are a scam after doing some research." it was your choice, and you should do the research before, not after.

Refund solely based on your opinion - in such a case, makes no sense to me. I'm sorry.

Could you slow down a bit, please? Frankly, nothing has been proven in your case.

I imagine it must be hard, but this is not about scamming through sports betting.

You should discuss such an opinion somewhere else. ??

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

To be clear: such statements won't get you anywhere on this forum. Please accept that.

7bets, ninbet, duobetz, dogsfortune, winsmania, casobet

The Freaking Casobet has been operating for like 3 years or more, and still operating..

It looks like you’re actually siding with the casino, CasinoGuru?

Surely you can see the pattern here? Have a look on trustpilot they have fake reviews and so many band ones, especially with GB players..

Surely as your job running this website you can see exactly what’s going on here, unless you are involved with them? Which I don’t think you are ??

They are a 1000% a scam, I can’t tell straight away now after doing my research. They have even replaced already the merchant account that was blocked.

They are rude, even if you are nice to them, you still get blocked and suspended.

Explain why on Trustpilot (please check) person after person saying they verify the account and the casino keep saying they’re processing the withdrawal and then suddenly the users accounts blocked. It’s a regular thing with them. It’s so obvious!!

I’m glad someone else agrees!

Have you had any issues, we will be able to help, where a casino has treated you unfairly, perhaps?