I don’t know, my review has also been pending for more than 48 hours

я не знаю, мой отзыв тоже на рассмотрении висит более 48 часов

Hey there again.

May I know how long you waited for the response? I mean, there are no time indicators, and I feel it would help us to get the proper opinion.

Though ignoring players is the worst thing to do. Such a small casino should treat players like kings, if you ask me. Well, its safety index is masked as below average. Not among the highest,...

Hello.

The explanation is in your inbox; check it out, please. We will get back to your review as soon as the associated complaint is closed. There is nothing more to it.

The very same information for you. Please check your inbox. Everything we do is properly explained, at least by email.

In your case, the review is pending until the associated complaint is closed. Don't worry, it's standard procedure.

they don't respond at all after the words 'let me check' the chat hangs like that until they kick you out of your account, re-login and the chat starts again

они вообще не отвечает после слов 'let me check' чат так висит пока не выбросит из аккаунта, перезайти и чат начинается заново

Can I ask if anyone here as received any of their withdrawals yet. Furthermore, I found something interesting on their site. Although they do not have a curacao gaming license, they say that if you have a complaint you should submit one to their commission. Surely this false claim is illegal in some sorts considering they are not license by a curacao gaming license ?

Has everyone given up with their withdrawals from winsmania as I haven’t see any posts about it recently?

So it's certainly not a comfortable situation if you can't get any response from the casino. 

However, how long has it been since you received one ? 

Anyway, you have a complaint and our team will try to help you, hopefully as soon as possible. 

If you have any update let us know. 

Hi, I found only one resolved complaint with this casino which was more related to account verification, but I didn't find out if the player got the money in the end. You can read it here. 

Also, there are only two players writing in this thread and so far there is no sign of anyone getting money, which is quite disappointing.

Anyway, as far as the fact that on the website they state that you can contact curacao gaming license, can you show some screenshots as well ? It seems strange to me since the license is from Costa Rica, which is not very credible. 

However, you still have no update from the casino regarding the withdrawal ? 

here you go

Thank you for the screenshot and I have forwarded this information to our data team which will look at it and try to check the license, or what could be in it. When the update comes I will let you know what was found.

Hi, I haven't forgotten about you and I found out the following thing. The casino is in the process of acquiring/renewing an E-gaming license, so that's why they have it mentioned in the T&Cs, but the current valid license is only Costa Rica. So in this case I don't recommend contacting E-gaming about complaining because they are not helping anyone there so far. And unfortunately, we have no contacts for Costa Rica. So if any player has a serious problem, he can file a complaint with us and we will try to help him through our contacts with the casino. 

What's the use of your contacts with the casino if the casino doesn't answer you?

а какой толк от ваших контактов с казино, если казино вам не отвечает?

Well so far the casino hasn't had a single unresolved complaint so we'll see if it responds at all. 

I also think that this information was important because if someone contacts an authority that is not correct or tries to get contact information about the Costa Rica licensing authority and they don't answer and don't solve anything, we are trying to help. If they don't answer us, the casino will get black points and it will affect the safety index. If you try to contact the Costa Rican authority, there is a good chance that you will not be able to resolve anything. So I would say that filing a complaint with us is at least some hope. ???♂?

I found their main crypto wallet and marked it as a scam. reported at the same time so that there would be some kind of reaction to them

я нашел их основной крипто кошелек, и пометил как скам . отрепортил заодно, чтобы пошла какая то реакция на них

How did you find out that their main cryptowallet is a scam ? Where did you report this information ? If you get any response, can you share it with us please ?  

I checked the deposits and through txid I found out their main wallet, where they sent my deposits. I submitted a report to https://tronscan.org/ for this wallet

проверил депозиты и через txid узнал их основной кошелек, куда они прислали мои депозиты. я подал репорт в https://tronscan.org/ на данный кошелек

what could happend in the best scenario?

You have only 14€ stuck there? 482 turkish liras?

482usdt in this casino, I made deposits in the amount of 260 usdt

482usdt в данном казино,я делал депозиты в сумме 260 usdt

ok.. Thats already big.