I remind you that the complaint is for the zodiacbet casino

Ti ricordo che il reclamo e per il casino zodiacbet

Hi, I see you have a serious problem. However, I would say that I've encountered the same case before, so it's not completely common, but it's not something that the casino can't inquire about either. 

So if you want to close the account I would try to cooperate with the casino and if the issue persists you can contact us and we will try to help. 

Of course it is not normal to wait 10 days for a reply to one email, so I would try to provide everything the casino needs if you want it to be resolved as soon as possible. 

Do you think you will do that or just leave it and not play here ? 

I don't think you would be the only one with such a view and we can all decide whether to give it a try or leave it as it is. I think you've clearly made your point. 

May you do well in everything you do. ??

So I've been trying to close my account at Zodiacbet for 2 months, it just doesn't work, can anyone help me? I've sent 25 emails and haven't received a response yet. When I contact the live chat they just give me the email and I have to send another email, it goes on and on. If I give the chat a bad review, I get banned from the chat and am not allowed to contact them anymore because they think that if I give a bad review it will have a bad effect on them. Please help!

Also ich versuche seit 2 Monaten mein Konto bei Zodiacbet zu schlie?en, funktioniert irgendwie nicht, kann mir da eventuelle jemand helfen? ich habe 25 Emails gesendet, und bis lang nicht eine Antwort erhalten. Wenn ich den Livechat kontaktiere geben sie mir einfach die Email und ich soll noch mal eine Email senden, das geht immer so weiter. Wenn ich dem Chat eine schlechte Bewertung gebe, werde ich vom Chat gebannt und darf sie nicht mehr kontaktieren weil sie meinen wenn ich eine schlechte bewertung abgebe hat es eine schlechte Wirkung auf sie. Bitte um hilfe!

Hi, it's been a long time since you've tried to close an account. So when you send them an email, do they reply to you and give you a reasonable answer or did you not hear anything ? I know you wrote you haven't received a response but it is not logical for me form the to write you to email them and then not responding.

If you need help and don't know what to do next, you can try lodging a complaint with us and we'll see what we can do. 

You can find the link here. ??

Do you think you'll go for it ? 

Hello Jaro,

Yes, it doesn't make sense to me either, but it's like this: they always give me the same email address and I have to send another email, and I've already sent several emails. I can try again and again but nothing changes, they don't get in touch. The live chat can't do anything. Yesterday I sent another email. At all other casinos it takes 2 days, but here it definitely doesn't take 2 days.

Hallo Jaro,

Ja ist für mich auch nicht Logisch, aber es ist so, dass die mir immer die Selbe Email Adresse geben und ich soll eine weitere Email senden, und ich habe schon mehrere Emails gesendet. ich kann es immer wieder veruschen aber nichts ?ndert sich, die melden sich ja nicht. der liveChat kann nichts machen. Gestern habe ich wieder eine Email gesendet. Bei allen anderen Casinos geht das innerhalb 2 Tage aber hier, geht es keineswegs 2 Tage.

Well, if that's the way it is and they ignore your request, then I would go ahead and file a complaint as I mentioned in my previous reply. I've left the link there so if you're interested in helping, you can give it a try. What do you say ???

I have been waiting for 4 days to withdraw money. 3179 euros. Has anyone had any problems lately? I hope they pay.

May I ask if your account is verified there and what payment method you used, please?

Hello, my account has been approved. I have sent all the documents completely and requested a withdrawal to my bank account with IBAN. The money transaction has been pending for 4 days and they have not approved it. Thank you for your comment.

If you had to send documents and you have not yet been verified, or if the verification was not successful, you will have to wait for the outcome of this process. Then, if it is positive, you can withdraw the money, so you may have to be a bit patient. 

If nothing happens in the next few days, feel free to update us.