What is your opinion about me opening an account at this site's sister casino, Paratiisi. I requested the entire conversation history with that casino through this Paratiisi casino. They sent me the conversation I had with Raketti casino where due to gambling addiction I request the entire license to be blocked, as I cannot control myself.

Wouldn't it be possible to think that Paratiisi casino knew that I was addicted to gambling? If they also have this conversation with Raketti casino, where I talk about gambling addiction?

Mik? on mielipiteenne siit?, ett? avasin tilin t?m?n sivuston sisarkasinoon Paratiisi. Pyysin t?m?n Paratiisi kasinon kautta koko keskusteluhistorian kyseisen kasinon kanssa. He l?hettiv?t minulle Raketti kasinon kanssa k?ym?ni keskustelun miss? uhkapeliriippuvuuden takia pyyd?n koko lisenssille estoa, sill? en pysty hallitsemaan itse?ni.

Eik? voisi ajatella, ett? Paratiisi kasino t?ten tiesi, ett? olen peliriippuvainen? Jos heill? kerran on my?s hallussa t?m? keskustelu Raketti kasinon kanssa, miss? kerron peliriippuvuudesta?

And before playing, I asked if I could use the site since I have blocked gambling under a license through a sister casino.

They sent an email saying you can't create accounts/use sites if you have requested blocks.

However, this doesn't seem to be the case, as using the site was okay for them.

Ja viel? ennen pelaamista kysyin, ett? voinko k?ytt?? sivustoa, kun olen est?nyt pelaamisen lisenssin alla sisarkasinon kautta.

He l?hettiv?t s?hk?postin, ett? et voi luoda tilej?/k?ytt?? sivustoja, jos olet pyyt?nyt estoja.

T?m? ei kuitenkaan n?ytt?isi menev?n niin, sill? sivuston k?ytt?minen oli heille ok.

So Paratiisi Casino clearly knew about the gambling addiction if they have the conversation I had with Raketti Casino regarding the matter? How else is it possible to get the conversation I had via their customer service email?

Selv?sti siis Paratiisi kasino tiesi peliriippuvuudesta, jos heid?n hallussaan on Raketti kasinon kanssa k?ym?ni keskustelu asiaan liittyen? Miten muuten on mahdollista saada kyseinen k?ym?ni keskustelu heid?n asiakaspalvelun s?hk?postin kautta?

Hello,

I'll do my best to summarize and comment on all the things you have mentioned so far.

It always depends on whether the casinos are related also in the manner of written terms, so always consult the rules to find out whether you are required to exclude yourself from each casino at the time. Regrettably, it's not always as simple as one might assume without carefully reading the terms.

For example, casinos may share the design and owner, but to exclude you, you have to send an email to the specific departments operating each casino separately.

Based on one chat at one casino, the other one may still not be aware of your problem. It truly depends on the system and the terms. Thus, it was really a good call to come here and submit the associated complaint.

Let my colleagues investigate the matter and then share the outcome.

So even if a casino has a discussion about gambling addiction, they are still not aware of gambling addiction?

Eli vaikka kasinolla olisi hallussaan peliriippuvuuteen liittyv? keskustelu, niin he ei silti muka olisi tietoisia peliriippuvuudesta?

There would be no problem here if the casino itself had not posted the discussion where I mentioned gambling addiction. If they have this discussion, how can it be claimed that they did not know about gambling addiction?

Eih?n t?ss? olisi mit??n ongelmaa, jos kyseinen kasino itse ei olisi l?hett?nyt keskustelua miss? mainitsen peliriippuvuuden. Jos heill? on hallussaan t?m? keskustelu, niin miten voidaan v?itt??, ett? he eiv?t olisi tienneet peliriippuvuudesta?

Mag7 says:

"And before I played, I asked if I could use the site since I was blocked from gambling under a license through a sister casino."

And I ask:

So, despite the fact that you banned yourself from gambling, you still wanted to gamble because you asked the casino if you could gamble. So it's not worth it for you to exclude yourself.

It's not your casino's fault. It's your fault. The problem is in your head. If you are addicted to gambling, seek the advice of a psychotherapist or another expert in the field of addiction.

It's not worth it to get locked out of one casino. There are MILLIONS of casinos, you'll always find another casino where you can play.

That self-exclusion is the greatest stupidity. It didn't help anyone in the long run. Selling fog.

?

Mag7 ka?e:

"I pre nego ?to sam igrao, pitao sam da li mogu da koristim sajt po?to sam blokirao kockanje pod licencom preko sestrinskog kazina."

A ja pitam:

Dakle, ti si zna?i i pored toga ?to si sebi uveo zabranu igranja ipak opet po?eleo da igra? jer si pitao kazino da li mo?e? da igra?. Zna?i da tebi ne vredi da se isklju?uje?.

Nije ti kazino kriv. Kriv si ti. Problem je u tvojoj glavi. Ako si ovisnik o kockanju potrazi savet psihoterapeuta, ili nekog drugog stru?njaka iz oblasti odvikavanja.

Ne vredi ti da se isklju?i? u jednom kazinu. Kazina ima MILION, uvek ?e? na?i drugi kazino u kome ?e? mo?i da igra?.

To samoisklju?ivanje je najve?a glupost. To nikome nije pomoglo dugoro?no. Prodavanje magle.

?

Specifically, if I'm addicted to gaming, it's normal to have moments when I want to play. For this reason, it would be great if the blocking worked, and even better if I could block the entire license at once if requested.

Also, I really didn't remember that I had asked to block the entire license. I only found this conversation they sent after the deposits. I knew that I had blocked playing under the license, and I mentioned this before the deposit. So maybe at this point the casino could have been interested in the matter.

I don't think you could argue that the whole industry wouldn't be healthier if responsibility worked. Hardly anyone would want bans for nothing, anyway? So you don't think anything is the casinos' fault? Would the whole gambling addiction be such a big problem right now without online casinos?

You have to understand how serious a problem gambling addiction is. In rare cases, you can waste all your money in minutes, even from the comfort of your own home!

Nimenomaan, jos olen peliriippuvainen, niin on ihan normaalia tulla hetki?, kun haluan p??st? pelaamaan. T?st? syyst? olisi eritt?in hyv?, ett? estot toimii ja viel? parempi, jos pyydett?ess? saisi koko lisenssin estetty? kerralla.

Lis?ksi en tosiaan muistanut, ett? olen pyyt?nyt est?m??n koko lisenssin. L?ysin t?m?n heid?n l?hett?m?n keskustelun vasta talletusten j?lkeen. Tiesin, ett? olin lisenssin alla est?nyt pelaamisen, ja t?st? ennen talletusta mainitsin. Eli ehk? jo t?ss? kohtaa olisi kasinoa voinut kiinnostua asiasta.

Mielest?ni ei voisi v?itt??, etteik? koko ala olisi terveempi, kun vastuullisuus toimisi. Tuskin kukaan turhaan haluaisi estoja kumminkaan? Eli sinun mielest?si mik??n ei ole kasinoiden syyt?? Olisiko koko peliriippuvuus n?in iso ongelma t?ll? hetkell? ilman nettikasinoita?

Pit?? ymm?rt?? miten vakava ongelma peliriippuvuus on. Harvassa riippuvuudessa pystyt minuuteissa tuhlaamaan kaikki rahasi viel?p? kotoa sohvalta k?sin!

You are of course allowed to have your opinion.

In my opinion, not all responsibility can be placed on the shoulders of a person with a gambling addiction. I think I have already taken responsibility at the point when I told the casino about my bad gambling addiction. And when the casino itself sends me this conversation, I think there is no way to say that the casino did not know about the gambling problem.

This is still my opinion on the matter, and everyone is allowed to have their own opinions.

Sinulla saa toki olla mielipiteesi.

Minun mielest?ni yh? edelleen kaikkea vastuuta ei voi laittaa peliriippuvaisen ihmisen harteille. Mielest?ni olen jo siin? vaiheessa ottanut vastuuni, kun kasinolle olen kertonut pahasta peliriippuvuudesta. Ja kun kasino itse t?m?n keskustelun minulle l?hett??, niin mielest?ni ei voida mitenk??n sanoa, etteik? kasino peliongelmasta olisi tiennyt.

T?m? on yh? edelleen minun mielipiteeni asiaan liittyen, ja jokaisella saa olla omat mielipiteet.

Of course, most money is lost from the comfort of one's own home, because online gambling is very popular.

If possible, ask for your IP address to be blocked in all online casinos.

But again, dear sir, I am someone who has a lot of experience in this field.

NO ONE CAN HELP YOU if you don't help yourself and say ENOUGH!

It's all in the head.

Naravno da se najvi?e novca gubi iz udobnosti svoga doma. Jer online kockanje je mnogo zastupljeno.

Ako je mogu?e tra?ite da va?a ip adresa bude blokirana u svim online kazinima.

Ali opet dragi gospodine, ja sam neko ko ima mnogo iskustva u ovoj oblasti.

NIKO VAM NE MO?E pomo?i ako Vi sami sebi ne pomognete i ka?ete DOSTA JE!

Sve je u glavi.

I'm not a man or a gentleman, but thank you.

And I would love to block every casino forever if only it were possible.

Unfortunately, that possibility doesn't exist, and as long as it doesn't, I think casinos should pay attention to responsibility.

As I said, this is my opinion on the matter.

And yes, I have a lot of experience with addiction. Unfortunately, there have been tragic cases, even in my own close circle, where gambling addiction has even led to the end of life. So this topic is really important to me, and I will continue to address the shortcomings. And I think I have the right to do so.

En ole mies tai herra, mutta kiitos.

Ja mielell??n est?isin ikuisesti jokaisen kasinon, jos se vain olisi mahdollista.

Valitettavasti sit? mahdollisuutta ei ole, ja niin kauan kun sit? ei ole, niin mielest?ni kasinoiden tulisi kiinnitt?? vastuullisuuteen huomiota.

Kuten sanoin, t?m? on asiaan liittyen minun mielipiteeni.

Ja kyll?, minulla on paljon kokemusta riippuvuudesta. Valitettavasti traagisia tapauksia ihan l?hipiirist?kin miss? peliriippuvuus on johtanut jopa el?m?n p??ttymiseen. Eli t?m? aihe on todellakin t?rke? minulle, ja aion jatkossakin puuttua ep?kohtiin. Ja mielest?ni minulla on siihen oikeus.

I believe I responded to that. Usually, it is not about logical deduction; it's more about understanding the timeline and terms. I feel there is much to investigate, so just one deduction may be misleading. I'll leave the investigation for the complaint process.

In my opinion, for example, if you are self-excluded from Finnish casinos, going elsewhere to ask whether you can play there is a very unusual step. A moment of clarity feels like something the casino would address in a perfect world to prevent harm; however, as I said, it always depends on every circumstance.

Still, the players ask because there is the will to play.

As I said, if I'm addicted to gambling, of course there will be times when I want to gamble. Why would I open an account anyway?

And I told the casino that I was blocked from playing under a license at a sister casino. They themselves called this a sister casino. So no, I didn't say I was blocked at just one casino. Also, if I ask for my account to be permanently closed twice, that could also be considered related to a gambling problem.

But of course this is the world of casinos, where they can do whatever they want and even break their own rules, but as a customer you have to do everything exactly the same way. Otherwise your case doesn't matter.

Kuten sanoin, jos olen peliriippuvainen, niin tottakai tulee tilanteita, kun haluan pelaamaan. Miksi muutenkaan avaisin tili??

Ja kasinolle sanoin, ett? olen est?nyt pelaamisen lisenssin alla sisarkasinolla. He itsekin nimittiv?t t?t? sisarkasinoksi. Eli ei, en sanonut olevani estetty vain jossain kasinolla. Lis?ksi jos kaksi kertaa pyyd?n ikuista tilini sulkemista, my?s sen voisi ajatella liittyv?n peliongelmaan.

Mutta toki t?m? on kasinoiden maailma, miss? he kyll? saavat tehd? vaikka mit? ja vaikka rikkoa omia s??nt?j?n, mutta asiakkaana sinun pit?? tehd? kaikki tasan tarkkaan tietyll? tavalla. Muuten sinun tapauksella ei ole mit??n v?li?.

So in practice, is it the case that I have to make a deposit through different instant casinos, and then obtain the blocks if they cannot be set in advance? You can't create an account at instant casinos without making a deposit.

Because casinos always say that they can't prevent an account from being created. It's not at all responsible if a person with a gambling addiction is expected to take such actions.

Onko siis k?yt?nn?ss? niin, ett? joudun eri pikakasinoiden kautta tekem??n talletuksen, ja sitten hankkimaan estot, jos niit? ei voida ennakoiden asettaa? Pikakasinoihin ei nimitt?in saa tehty? tili? ilman talletusta.

Sill? kasinot sanovat aina, ett? he eiv?t voi est?? tilin luomista.Eih?n t?m? ole ollenkaan vastuullista, jos peliriippuvaiselta henkil?lt? odotetaan t?llaisia toimia.

Hi there.

I said the same. I know you all get it, but I don't because I wasn't there. I'm just trying to tell you that you should always rely on the terms, and once you're ready to self-exclude, follow the instructions to the letter.

Not every casino group—despite the chat confirming it is one—allows global self-exclusion within the same group. However, the terms should always explicitly state this.

In my opinion, the most critical point is that you should not register in any casino at all. Particularly, this applies to anonymous or instant websites. That's the real problem, I guess. Consider that from the other side, please. What level of cooperation and protection do you expect at casinos avoiding basic KYC or customer checks?

In such a situation it is better to rely on yourself, which may be tricky for addicted players - I get this.

Hey Mag7,

My name is Charlie, I’ve personally been through gambling addiction and fortunately managed to make it through to a gambling free life.

I can see your frustrations with the self exclusion. I found the same problem when I was trying to come to terms with my own struggles.

Unfortunately there is no magic fix to make this problem disappear, but you need to make space away from gambling initially. Have you tried blocking software for your devices?

What works for one person doesn’t necessarily work for the next person. It takes time and pain to find your solution.

Happy to chat more if you feel like you need to.

I can’t help you with the complaints etc, but I can try to provide a bit of encouragement from the lived experience of gambling addiction

Stay Safe.

Charlie

Thank you for your understanding and factual response.

I have tried everything possible. Unfortunately, a bad life situation and the lack of close people are certainly the biggest culprits why quitting gambling is difficult. A bad trauma background also certainly causes difficulties with quitting gambling.

I'm happy for you that you've been able to stop gambling. I hope you're doing well.

Kiitos ymm?rryksest?si ja asiallisesta vastauksesta.

Olen kokeillut kaikkea mahdollista. Valitettavasti huono el?m?ntilanne, ja l?heisten ihmisten puute on varmasti suurin syyllinen miksi pelaamisen lopettaminen on hankalaa. My?s paha traumatausta varmasti aiheuttaa hankaluuksia pelaamisen lopettamisen kanssa.

Olen onnellinen puolestasi, ett? olet pystynyt lopettamaan pelaamisen. Toivottavasti voit hyvin.

I am grateful to all those casino groups where these things are taken responsibly. I have even had a few casino groups in Curacao have their entire licenses blocked, even though they have no requirements to do so. This also proves to me that there is no "technical reason" why these blocks cannot be imposed.

So thank you to Versus Odds BV, Dama NV, TH Gambling NV, for their exemplary actions. Thank you for taking a line where you take gambling addiction seriously. It would be perfectly in line with the rules of Curacao not to impose bans, but you have decided to act differently. I am very grateful that there are responsible actors in the industry.

Olen kiitollinen kaikille niille kasinoryhmille miss? n?m? asiat otetaan vastuullisesti. Olen jopa muutamalle curacaon kasinoryhmille saanut estot koko lisenssille, vaikka heill? ei olisi mit??n vaatimuksia tehd? n?in. T?m? todistaa itselleni my?s, ett? ei ole mit??n "teknist? syyt?" miksi n?it? estoja ei voitaisi asettaa.

Kiitos siis esimerkiksi Versus Odds B.V., Dama N.V., TH Gambling N.V., esimerkillisest? toiminnasta. Kiitos, ett? olette ottaneet linjan miss? otatte peliriippuvuuden vakavasti. Se olisi ihan curacaon s??nt?jen mukaista olla asettamatta estoja, mutta olette p??tt?neet toimia toisin. Olen eritt?in kiitollinen, ett? on vastuullisia toimijoita alalla.

I’m doing great thanks for asking.

The journey isn’t easy to get through this illness.

have you tried anything to help you stop gambling?

Yes, I've tried everything, but unfortunately, an addict easily finds ways to get around the obstacles they set up.

Loneliness is a very difficult factor. Few people can overcome addiction without close people.

Kyll? olen yritt?nyt kaikenlaista, mutta valitettavasti riippuvainen keksii helposti keinot kiert?? asettamiaan esteit?.

Yksin?isyys on eritt?in hankala tekij?. Harva selvi?? riippuvuudesta ilman l?heisi? ihmisi?.