Does anyone know the link between IGA and Santeda?

I reported Revolut to the ombudsman for refusing to help with transactions to 3rd party companies. I have proof that I asked Revolut to block my account for months due to severe gambling issues and they refused.

The ombudsman sided with Revolut and said it was my own fault.

I then had another case where I received contact from a merchant to say that they were happy to give me a refund if Revolut initiated a chargeback but Revolut refused to help me. Again the ombudsman sided with Revolut.

I firmly believe that this thread has gone from being incredibly helpful to now stopping anyone else getting further refunds. Everyone is aware of this now and are very wise to it

I have made a SAR request to Velobet and they have refused it. Not sure why they think they aren’t bound by PDPL/GDPR! Hopefully I can get Santeda’s contact details.

Hi, that would be great Thankyou….

[email protected]

I don’t even know where to start. I followed the advice from this forum thinking I could recover some of my losses through chargebacks, but now my life is falling apart.

I just got hit with a CIFAS fraud marker – 'First Party Fraud: Facility Obtained by Deception' – and I’m completely screwed. This isn’t just a slap on the wrist. It’s 6 years of having my name flagged across every UK bank and financial institution.

No credit cards: My cards are all blocked, and my applications for new ones are getting rejected.

No car rental: I have a business trip next week, and I can’t even rent a car. What am I supposed to tell my boss? That I’m a gambling addict who tried to cheat the system and now I can’t even handle basic work logistics?

Loans and mortgages: Forget it. I was planning to buy a house this year, and now no one will touch me.

I didn’t realize this could escalate so fast. I thought it was just a simple dispute. They submitted all my details, evidence of my activity, and even my transaction history to CIFAS. They linked everything – IP addresses, geolocation, timestamps – and now I’m completely blacklisted.

The worst part is the humiliation. How do I explain this to my employer or my bank? 'Oh, sorry, I can't even rent a car on my business trip because I tried to chargeback gambling deposits and now I’m flagged as a fraudster'? It’s soul-crushing.

I’ve learned the hard way that these offshore casinos are not playing around. They have teams dedicated to fighting this, and I lost everything trying to beat them.

I wish I could turn back time. Following the advice here has destroyed me. Casino Guru has destroyed me.

My only advice in response to this is, request a DSAR from the fraud monitoring companies (CIFAS/Synectics Solutions), find out exactly who added the marker.. then go to that company and request a DSAR, make a complaint and challenge the marker.

Unfortunately, I think people are getting flagged for "friendly fraud".. I would advise if you are challenging transactions under incorrect MCC code or due to having gambling blocks on the account to approach this directly over the phone and to explain everything clearly.

If you are challenging transactions as goods not received due to the random descriptors then you should stick to this this until any investigation completes. If you have been given a CIFAS marker for simply making chargebacks then you need to pursue the advice above.. get a DSAR from the company that issued the marker, make a complaint with them, forward the complaint to the ombudsman if needed and seek legal advice surrounding it as a solicitor may be able to help you get it removed if your complaint is unsuccessful.

It might be worth actively attempting contact with the merchant(s) involved so that you can build up proof of attempting to resolve, the merchant(s) that respond usually advise you to raise your issue with your bank.. this would build your defence.

Why did they submit this as fraud, what was your reason for processing chargebacks?

if they added info such as your geo location, it makes me think you perhaps said you didn’t make these payments yourself, and then they could see it was from your home address for example?

That has to be someone working for the casinos trying to scare you ! account only made today

Wouldn't surprise me, one post, new account... Plus said they submitted all evidence of activity, if that was true the fraud/cifas department would have picked up on the financial irregularities from the merchants etc... No details on their dispute either and the way it's worded is suspicious

I thought that right away as soon as I seen it !

Upon re-reading it, I see it. Talking about business trips, car rentals and it being ‘soul-crushing’ - I’m questioning the validity of that post now.

Anyhow - update: QuickBit allege to have no history of me, I’ve requested a DSAR and they refused. I told them that I don’t believe them and that they DO have my details and weirdly enough, they are now processing said DSAR.

Also, realize is the American spelling of realise.. so clearly not a UK account.. I reckon it’s defo the casinos!

Definitely a post focused on "deterring" anyone disputing payments, no details of their dispute, new account with one post and the language/way it's worded. I'd put money on these shady casinos monitoring this forum for sure, pretty sure Radka insinuated that the forum had been contacted to take down this thread before, so them making accounts for posts like that wouldn't be surprising.

jameswatkinson's post is complete bullst

that's the worst attempt at a fake British name I've ever seen. This is some of the casino crooks that tried writing something "human sounding" since now they see that they have to pay back money. That text is formulated in a funny way that makes it sound like one of those stupid government ads that try to dissuade people from different habits. I am glad that these leeches finally get what they deserve and now they're the ones trying to prevent further losses through such pathetic attempts.

Just to be clear - I'm not a casino trying to scare anyone. I wish I was. I've been reading here for months. I genuinely need help and advice right now because I'm desperate.

My dispute was with Donbet - did a chargeback for ￡495 through Wise because of those random company names on my statement. Goods not received.

If you are not going to help me, I don't see any value in what you have said.

What companies were used for the transactions? What MCC was used? and how did Wise go from charging back to issuing you a CIFAS? How did you approach the dispute, was it goods not received etc?

Thanks for actually trying to help instead of accusing me of being a f*cking casino. Easy for everyone to play detective while my life's falling apart. Already sent the DSAR requests

I am not going to answer to everyone personally, I am the one fucked not you... If someone can help that's welcome if not I am out