Me too, then they refunded me ?? not due to the complaint though as I’d only just submitted it!

Already sent 3 emails, but no reply. They just ignored me. Then i wrote to police, central bank and mokas ??

Could you share how you got it?

Podrías compartir la manera en que lo conseguiste

I need information on TERRVERS so I can try and make contact as proof I tried

How did you contact destream. I've been emailing them 2 months and no response

I just emailed them a day ago, still nothing back yet. How long did it take for you?

Payver have replied and asked me to contact my bank and some malarkey about their process

They never replied to a single email despite sending to all CEOs etc. I began chargebacks against them and a day later they refunded all but 2 payments.

They are money transfer. Revolut won't raise chargeback for money transfer.

Paul, I see you had some success with Monzo. Any idea of the timescales, I have disputed about 15 payments with 3 different merchants. With the 1st merchant (playusout-com) I have had the 1st 2 refunded by Monzo with them saying they are likely to win it. The rest still no movement even though it’s the same merchant. Any ideas how long this process takes?

I got them all refunded right away then it is a 45 day wait if you have ones they are not sure of there may be a reason ask them to find out.

how do I contact them? Can’t seem to find a live chat or anything.

pretty much I have 9 transactions with a merchant called playusout.com and I’ve went down the route of not received goods as they have a website claiming to sell digital products so I am sure I can win those ones as it actually says in their own terms and conditions that you can have a refund within 30 days if you didn’t activate the product (I obviously never received anything). This is the same merchant where Monzo have refunded 2 of them but not the rest yet?

The other transactions with other merchants are a bit more questionable.

Do you think the only viable way is to try it through trade?

Creéis que la única manera viable es intentarlo a través del comercio??

Ok I am not sure how you contact them it was about 8 years ago maybe I had the account I used live chat to contact them some can be 30 days obviously you just wait and if you hear nothing you win them basically

If the transaction from your bank is disguised as a purchase from let’s say a digital games downloads website, then play them at their own game. You clearly didn’t receive a product and how can they defend themselves.

Yes indeed, but it is very difficult to contact them.

This is what the casino tells me:

Regarding transaction descriptors, please note that their format and display are determined solely by the payment provider, not by our platform. We have no influence on how transactions appear on your bank statements.

Sí efectivamente pero es muy complicado contactar con ellos .

ésto me dice el casino:

En cuanto a los descriptores de las transacciones, tenga en cuenta que su formato y visualización están determinados exclusivamente por el proveedor de pagos, no por nuestra plataforma. No podemos influir en el modo en que las transacciones aparecen en sus extractos bancarios.

Then ask who the payment provider is and question them.

Unfortunately, we are unable to identify the transactions you mentioned on our end.

In this case, we recommend that you contact your issuing bank to resolve this issue by initiating a chargeback.

We apologize for any inconvenience this may cause and appreciate your understanding.

Perfect. Thank you very much for your help.

Perfecto. Muchas gracias por au ayuda

I am at such a loss. My funds are still being withheld by Rolletto, livechat will not help me whatsoever, I keep on receiving the same generic reply via email telling me that my account is still under investigation. My complaint with casino guru doesn’t seem to be making a difference. I just don’t see a way that they are going to give me my money back.