I have not been asked for verification for my profile. I made a withdrawal on 7/4, 7 business days have passed and the money has not been deposited. I want to make a complaint.

Δεν μου ?χει ζητηθε? ταυτοπο?ηση για το προφ?λ μου . ?χω κ?νει αν?ληψη απ? 7/4 ?χουν περ?σει 7 εργ?σιμε? μ?ρε? και τα χρ?ματα δεν ?χουν μπει .θ?λω να κ?νω καταγγελια

Dear alekakis3234,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Please be aware: At www.kpvfaw.com, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I have not been asked for account authentication at the casino. I hope you won't delay me on this later either

Δεν μου ?χει ζητηθε? ταυτοπο?ηση του λογαριασμο? στο καζ?νο. Ελπ?ζω να μη με καθυστερ?σετε και για αυτ? αργοτερα

Could you please share any updates regarding your withdrawal?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

The answer from the chat is that due to the load of withdrawals, my withdrawal is in order of priority. We have reached day 13 and no withdrawal has taken place. I send every day and they reply the same. That my withdrawal is in the last stage in the financial department

Η απ?ντηση απ? το chat ε?ναι λ?γω φ?ρτου αναληψεων ε?ναι σε σειρ? προτεραι?τητα? η αν?ληψη μου. ?χουμε φτ?σει στη 13η μ?ρα και δεν ?χει πραγματοποιηθε? η αν?ληψη. Στ?λνω κ?θε μ?ρα και μου απαντ?νε το ?διο. ?τι η αν?ληψη μου ε?ναι στο τελευτα?ο στ?διο στο οικονομικ? τμημα

How can I file a complaint?

Π?? μπορ? να προχωρ?σω σε καταγγελια;

There is no email notification from the casino about the withdrawal.

Δεν υπ?ρχει καμμ?α ενημ?ρωση με email απ? το καζ?νο σχετικ? με την αν?ληψη.

Have you received your cashout since your last message, please?

Dear alekakis3234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.