Username- k******

This casino blocked my account on the grounds of NOTHING.

On asking They are saying that I have breached some terms of their website ,when I ask them which term had I breached they said we cannot tell you.

I simply asked them to refund my deposit amount of 1600 .They said we cannot refund the deposit amount.

Dear Harsheet99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise if your account is already verified and if yes, when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They never asked to verify.

I didn't used any bonus. I played with the real money.

They blocked my account without any reason. I just want my deposit amount back if they don't unblock my account

Dear Harsheet99,

Which games you’ve been playing (live games, slots, or multiplayer)? Is there any relevant communication between you and the casino you might share? Please send it to [email protected], alternatively post it here.

I played live games like lightning roulette.

The casino only told that they blocked my account on some breach condition.

Dear Harsheet99,

Could you be more specific? What condition did the casino say you breached?

They didn't mentioned anything. That's the reason I am still unaware of the fact why is my account blocked.

Thank you very much, Harsheet99, for providing the necessary information. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Harsheet99!

From now on, I will take care of your complaint. In order to proceed with your case, I'd like to invite representatives of Fun88 Casino into this discussion to help us with resolving the issue.

Hi Martin,

I hope you'll help me in getting my deposit money back

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Harsheet99!

Unfortunately, the casino remains unresponsive and after efforts to contact them they seem not to engage with complaints on our website at this point. Without the casino entry to the discussion, we can't even start resolving this complaint and we are forced to close it as ‘unresolved’, which will have a negative impact on the casino's rating.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.