I've been waiting for my payout for 16 days (June 14, 2025). Like everyone else, I only get bot messages in the chat. No reasons or explanations as to why something is delayed. "Everything looks fine" is what I've been hearing for over two weeks. "It's been forwarded to the finance department." Just nonsense messages. I've withdrawn smaller amounts before, but this is the first time I've withdrawn over €500. As soon as the amount is higher, I'm ignored. At this point, I don't know what to do anymore.

Seit 16 Tagen warte ich auf meine Auszahlung (14.06.25). Wie bei allen anderen bekomme ich nur Bot Nachrichten im Chat. Keinerlei Gründe oder Erkl?rungen warum sich etwas verz?gert. "Alles sieht gut aus" H?re ich seit über 2 Wochen. "Es wurde and die Finanzabteilung weitergeleitet". Nur quatsch Nachrichten. Ich habe kleinere Betr?ge schon ?fter ausgezahlt aber jetzt das erste Mal über 500€ kaum ist der Betrag h?her, wird man ignoriert. Mittlerweile weis ich nicht mehr was ich noch machen soll.

Dear NinjaMilkos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your withdrawal request with the status visible as evidence, if possible? Post screenshot here or submit the information to my email at [email protected]
• When was the last time you were in contact with casino support, and what did you discuss?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear NinjaMilkos,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas