I won $1000 but their excuse to NOT pay me was because I have taken free chips in the past. I have made several deposits though their website, have played out the multiplier amounts as needed and have submitted all the information needed to make a withdrawals. You would think they would be loyal and reliable towards their customers.  They should be shut down since they aren't legitimate.

Hello Joann.

We are very sorry that you have issues with this casino.

I would like to ask what exactly the casino wrote to you or told you. With which bonus did you manage to win $1000?

Maybe this rule is the problem (in case that you played with free chips):

Unless otherwise stated, the max cash-out for all no-deposit bonuses can’t surpass 1 times the sum value of the bonus redeemed. All free chips valued at or below $100 will have a cash-out limitation of no longer than, nor less than, $100.

Let me know.

Dear Joann,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.