I made a deposit of Q1000 and then Q50 to gana777.com. These deposits have not reflected for almost a week now. They do not respond to emails or calls and the chat is always offline. I have been calling persistently, but they either do not answer or hang up upon answering. This experience entails the information I receive in response to the emails I send.

Realice un deposito de Q1000 y luego de Q50 a gana777.com, los depositos no se reflejan ya casi una semana, no responden correos, llamadas y me sale siempre offline el chat. estuve llamando insistentemente y nunca contestaron y o contestaban y luego colgaban la llamada a la info que llega cuando envian correos.

Dear arojasjg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear arojasjg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.