Hello sir/madam, I never had any issues with genting casino and I don't like to ruin their reputation. I am playing there since 9 months and I love to play there. Unfortunately I am not able to receive withdrawals to astropay that's why I requested for bank transfer. Please send money to bank transfer. I believe you will understand what my concern is.

Dear vamsidover,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I received please close the case

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, vamsidover, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com