Hello I have deposited Rs. 2500 and 24 hours have been passed already according to their rules but yet i didn't received my deposited amount in my gaming account yet. My id number in the casino is 66515098. I have also uploaded the screenshot of the payment and chats to their customer care executives. Help me plzz

Dear nileshraj1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I’d like to let you know that if your deposit has never been credited to your casino account, the main step is to contact your payment provider — they can investigate the transaction from their side. Please keep in mind that this process can take around a month, and in such cases, the casino usually has limited options to help directly. In the meantime, I strongly recommend not making any further deposits until this issue is fully resolved.

Could you please clarify a few more details for us:

• Was this your first deposit with this casino?
• Have you already contacted your payment provider’s support team, and if yes, what was their response?

I see you’ve already shared the payment receipt — thank you for that. If you have any additional documents or screenshots related to this deposit, please feel free to forward them to [email protected].

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear nileshraj1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
www.kpvfaw.com