I'm waiting on a €500 payout that I've been anticipating for 14 days. Once again, I'm being told the payout is being delayed due to technical reasons.

Es geht um 500 Euro wo ich seid 14 Tagen auf die Auszahlung warte.und wieder hei?t es aus technischen Gründen verz?gert sich die Auszahlung.

Dear Ina1986,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.

Please allow me to ask you a few questions before we proceed.

• Have you achieved your winnings with the help of a bonus?
• Could you please confirm what happened to your previous withdrawal attempts that were the subject of your previous complaints?

https://casinoguru-en.com/ggbet-casino-player-experiences-delayed-eur200-withdrawal

https://casinoguru-en.com/ggbet-casino-the-player-s-unable-to-withdraw-her-balance

We'll appreciate your clarification of the situation.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I won 1000 euros. The first 500 euros were directly in my account, but they've been causing problems with the other 500 euros for 14 days. I write to their support every day and I always get the same message. I played without a bonus.

The previous complaint of 200 euros...that came back to my player account days later.

Ich habe 1000 euro gewonnen gehabt .Die ersten 500 Euro waren direkt auf meinem Konto bei den andren 500 euro machen die seid 14 tage probleme.ich schreibe denen jeden tag im Support und es kommt immer der gleiche text.ich habe ohne Bonus gespielt.

Die vorherige Beschwerde von 200 euro ..die kamen tage sp?ter auf mein spielerkonto zurück.

I asked for a free bonus credit as compensation. 20 euros would have been enough. Then I was told coldly that if I deposited for a longer period of time and played more, they would think about a personalized bonus for me.

Ich hab nach einem kostenlosen bonus Guthaben als Entsch?digung gefragt.20 Euro h?tten gereicht schon.dann wurde mir doch eiskalt gesagt wenn ich l?nger eingezahlt habe und mehr spiele dann würde man über einen personalisierten bonus für mich nachdenken.

Thank you very much, Ina1986, for providing the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you!

Vielen Dank!

Hello Ina1986,

My name is Romi and I will be assisting you with your case.

I would like to request the presence of a representative from the casino in this conversation.

Dear GGBet Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

I now write to the support staff several times a day because the support staff changes 2 or 3 times a day. I always get the same message and text content. I don't think there are any real people there, just something like robots. For technical reasons, the payout may take a while. Browsing around on gg.bet pages, I saw that the technical service is on duty 24 hours a day. One supporter contradicted himself after I confused him with my letter. Once they said they had no contact with the payout provider, then they said they were in contact with them every day. I am verified and don't have to submit anything new, like ID. I don't play with different deposit options or with black money. I think they aren't in a good financial position at the moment, broke, I think, and I can well imagine that they will make the payout on Friday, at the end of the month. So that's my guess. I've never had any problems with the payout, just once, but that happened within 2 weeks. Now the waiting time is too long and the statement is due to technical reasons. unbelievable. millions of people play with gg.bet and the online casino gg.bet cannot afford to not pay out winnings to roughly thousands of people. Since Austria took over gg.bet everything has changed.

Mittlerweile schreibe ich den Supportern mehrmals am Tag da die 2 oder 3 mal am Tag wechseln im Support.icj bekomme immer die selbe schreib und text Inhalt zu gesendet.ich denke da sitzen keine richtigen menschen sondern nur so was wie Roboter.aus technischen Gründen kann es noch dauern mit der Auszahlung..durch rum st?bern auf gg.bet Seiten sah ich das der technische Dienst 24 Std. Im Dienst sind.ein Supporter hat sich nachdem ich ihn mit meinem Schreiben durcheinander gebracht habe widersprochen.einmal hie? es die haben keinen kontakt zum Auszahlungsanbieter dann hie? es sie stehen t?glich on kontakt mit denen.ich bin verifiziert muss nichts neu einreichen wie Ausweis.weder spiele ich mit verschiedenen einzahlungs Varianten noch mit Schwarzgeld..Ich denke die sind finanziell momentan nicht gut dargestellt pleite so denke ich und ich kann mir gut vorstellen das am Freitag also Ende des Monat die Auszahlung vornehmen werden.also so ist meine Vermutung.ich hatte nie Probleme mit der Auszahlung nur einmal aber da kam es innerhalb der 2 Wochen jetzt ist die warte zeit zu lange und die Aussage wegen technischen Gründen unglaubwürdig.millionen leute spielen mit gg.bet und das online casino gg.bet kann sich das nicht erlauben grob gesch?tzt tausenden von leuten kein Gewinn auszuzahlen seid ?sterreich gg.bet übernommen hat ist alles anders geworden.

Here is a conversation where they are discussing the payments gs provider object

Hier ist z.b eine Unterhaltung wo sie sich wegen den Zahlungsanbieter widersprechen

Hello,

Transaction 799470-73--9f5-5-4-ad1--b0-d1--6ae-b63-96033a has encountered a delay in processing by payment service provider. We're currently seeing several similar cases and unfortunately cannot cancel these transactions or expedite the processing time on our end, as the funds have already been successfully sent. Here are the options moving forward:

You wait for the final status of the transaction. We're unable to provide specific timing since the issue isn't from our side.

We credit the blocked transaction amount to your account, allowing you to withdraw these funds using an alternative payment method. We recommend selecting a different method than the one experiencing issues. After crediting your account, please reach out to our customer service to arrange a new transaction and ensure fees are waived if you encounter any withdrawal fees. Note that any active bonuses may expire upon withdrawal as per bonus terms. We'll later deduct the blocked transaction amount if it's returned to your account or successfully completed with funds credited to your payment method to prevent double crediting.

Please inform us of your preferred option in your reply.

So that I understand this correctly, Casino Guru credits my winnings of 500 euros to my player account and I have to choose a different payment method and as soon as the money is in my account I will let you know so that I don't win twice

Das ich das auch richtig verstehe sie also Casino Guru Schreibt mein Gewinn 500 Euro auf mein spielerkonto Gut und und ich muss eine Andre Auszahlungsmethode ausw?hlen und sobald das Geld auf meinem Konto ist sage ich ihnen bescheid so das es nicht zum doppeltem Gewinn für mich kommt

But ok, I agree that it should be done this way. Lg

Aber ok ich bin damit einverstanden das es so gemacht wird. Lg

Hello all.

Dear GGBet Casino, could you do as Ina1986 asked and inform us about the next step, please?

Thank you in advance.

Greetings all,

Romi

How does it go from here?

Wie geht es nun weiter?

Hello everyone!

We have already requested the amount to be credited to your GG.BET balance, and ask you, Ina1986, please wait until it's done . Once it has been processed, the funds will be credited to your GG.BET account. We will inform you about the charge here, and you can also monitor the balance on the site.

After the credit, please contact our support team on the GG.BET website to create a new transaction, and we will be able to deactivate any fees if you see a message about possible withdrawal fees. Please also note that if there is an active bonus, it will be canceled upon withdrawal according to the terms of the bonus program.

Best regards.

Hello everyone.

Thank you again GGBet Casino for explaining.

Dear Ina1986, please inform us about the situation whenever you do as the GGBet Casino representative has explained.

Greetings all,

Romi

How does the process continue now? Will you advance me the money until gg.bet has made the payout?

Wie l?uft das Verfahren jetzt weiter ?bekomme ich von Ihnen das Geld vorgestreckt bis gg.bet die Auszahlung gemacht hat?

Hello!

We would like to note that the decision to provide compensation was made by GG.BET, and we are the ones crediting it to you.

Currently, the funds are already in your GG.BET gaming account, and you can contact customer support on our site to withdraw them.

Where can I find your customer center

Wo finde ich denn Ihren kundencenter

Hello, first of all, thank you for the credit but unfortunately I had to use the same payment method because the others are not an option for me. But the payment has been in process since yesterday.

Hallo erstmal danke für die Gutschrift aber ich musste leider die gleiche auszahlungsmethode nehmen da die andren nicht in Frage kommen für mich.aber die ist Auszahlung ist seid gestern in Bearbeitung.lg

Hello Ina1986,

Is there any update regarding your case? Please let us know whenever you receive the withdrawal.

Greetings,

Romi

Dear Ina1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Best regards,

Romi