I played on this casino in 2013 after having made several deposits I had a gain that I wanted to withdraw, except that after that my account was closed because I was living in France, but when I was I entered no error message to say that it was forbidden to French residents, I deposited a total of 125 €, despite the promise of reimbursement I never had the slightest response even a year later. I finally want to finish with this story and be reimbursed for the deposits knowing that I was excluded without being paid.

Dear Geoffrey,

Thank you very much for submitting your complaint and for forwarding relevant screenshots and communication. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you provided all the requested documents, utility bill or statement and proof of identity? I can see in the forwarded communication that the casino has agreed to refund your funds if all the documents were provided.

I hope we will be able to help you to resolve this issue even if it took place few years ago. Thank you in advance for your reply.

Best regards,

Petronela

Hello yes, I sent the documents several times each time I was told that the department would go and do the necessary, by paypal or neteller, and each time I waited for their answers without anything, I had to write again messages 1 years later and still the same speech.

I wanted them to pay back all my deposits, which they promised to do but nothing

Thank you very much, Geoffrey, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Geoffrey,,

I am very sorry to hear about your issue. I tried to contact them, but since this online casino is closed there is a very small chance we would get any reaction.

We would like to ask the Giggle Bingo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.