They claim the wire transfer hasn't arrived even though I opted for an instant one. They just keep making excuses.

dicono Che il bonifico non è arrivato nonostante ho fatto quello instantaneo inventano tante scuse

Dear dwk8shb77d, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I called the bank and they said they had received the bank transfer. I don't know what to do anymore

Io ho chiamato la banca è ha detto che il bonifico L hanno ricevuto .. non so più cosa fare

However the bank told me that I can prove it with the receipt because in addition to telling me that the transfer was successful, they can't help me ... and I don't want to lose the 110 euros because of those thieves

Comunque la banca mi ha detto che posso dimostrare con la ricevuta perché loro oltre a dirmi che il bonifico è andato a buon fine nn possono aiutarmi …ed io non voglio perdere i 110 euro per colpa di quei ladri

Please help me the bank has provided me with this document but can't do more let me recover my 110 euros. I sent some this to digital game but nothing…

Per favore al aiutatemi la banca mi ha fornito questo documento ma di più non può fare fatemi recuperare i miei 110 euro . Ho inviato qualche questo a gioco digitale ma nulla …

Have you sent the document from the bank to the casino?

Yes, Thanks, I fixed it

Si ,GrAzie ho risolto

Do I understand correctly that your problem has been solved?

yes solved thanks

si risolto grazie

Dear dwk8shb77d,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

www.kpvfaw.com