This casino paid promptly all of last year, now I have been waiting since January for my money and get the same delay excuse email over and over again.

Dear Staple,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please specify which payment method you have opted for to withdraw your winnings? If there’s any relevant communication, please forward it to [email protected]. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much Staple for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Now I would like to invite Golden Lady Casino to join in this case and explain us where did the player’s withdrawal stuck.

Unfortunately the casino hasn’t provided any answer on this case yet.

Dear staple, could you please confirm that your withdrawal is still pending or have you received your winnings already? If it is still pending I would like to ask Golden Lady Casino to reply on this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Still pending and it is actually $1649 due to me. So what happens with unresolved cases? I definitely will never see my winnings?

This casino keeps emailing me offers, free chips and 100% rebates! Why won’t they just pay me?

In cases where the casino do not reply to any of our requests, there isn't much we can do, but we are trying our best. If your case will be unresolved, it will negatively affect the casino's rating on our site and also other players will be aware of your experience and will help them to decide whether to play in this casino or not in the future.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Nick

www.kpvfaw.com

We’ve reopened this complaint as the player’s has sent us some new information.

Dear staple,

Thank you for letting us know that there were an update in your case. Please let us know when you will receive your winnings.

We are extending the timer by 7 days.

Dear staple,

Is there any update regarding your case? Did you receive your winnings?

Please note that if you fail to reply we will be forced to reject your complaint.

We rejected the complaint because the player didn't respond to our message.