they say nd bonus is not valid and wil nt honour

Dear Rachel,

Thanks for submitting your complaint and I’m so sorry about your unpleasant situation. Could you specify which specific bonus you are referring to? Did you successfully pass the KYC (verification) process in this casino? And have you ever made a successful withdrawal from this casino before?

Also, could you please forward any relevant communication between you and the casino to [email protected]? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. Thanks so much in advance for your reply.

Best regards, 

Satrio

Dear Rachel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I've a copy of my chat transcript on my emails so I'll send it through.i used the exclusive nd code when signing up via the link on casino guru, if that helps.

Hi Rachel,

Thanks for your reply. Could you please send those chat transcript to [email protected]

Regards,

Hi Rachel,

Any updates on your case? Thanks

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.