Dear cdobro17,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I apologize, but I am not sure I understand correctly – did you claim only one free coupon bonus, or you claimed multiple bonuses?

Could you please specify which coupon you redeemed?

Looking forward to hearing from you.

Best regards,

Kristina

Good afternoon, in general, I was subscribed to the distribution of free coupons in this casino, they are both in the telegram and in the VKontakte mailing list from one streamer of this casino. I received a newsletter, I used a coupon, and then I described above what happened. I used only one coupon, this casino has restrictions on coupon activation.

Добрый день, вообщем я был подписан на рассылку бесплатных купонов в данном казино, они есть как в телеграмме, так и рассылке вконтакте от одного стримера данного казино. Мне пришла рассылка я воспользовался купоном, ну а дальше я уже выше описал что произошло. Я воспользовался только одним купоном, в данном казино есть ограничения на активацию купонов.

Thank you very much Cdobro17 for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Cdobro17,

I’m sorry to hear about your troubles.  Please, could you confirm that you completed the whole process of identity verification, also known as KYC (Know Your Customer)?  Also, it would be helpful if you had some screenshot of your deposit history. You can attach it with your next message. Thank you in advance for cooperation.

Hello Cdobro17,

Thank you for the quick reply and providing all the necesarry information. I would like to ask Goldfishka Casino to join this case and find a common solution for this complaint. I will set the timer for 7 days so the Casino can provide a statement. Thank you in advance.

We would like to ask the Goldfishka Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

I hope you won't come across a problem like this again.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Juli