The player from Japan had his bonus confiscated while playing European Roulette, claiming that the casino's terms indicated a notification should have appeared for games where bonus play was prohibited, which did not occur. The Complaints Team reviewed the case and concluded that the game was restricted and contributed 0% to wagering requirements. Despite the player's assertion that no error message was displayed, the absence of evidence to support this claim led to the decision that the return of the deposit was the most reasonable outcome. The complaint was closed, as the casino confirmed that the deposit had been returned to the player.
Igra?u iz Japana je konfiskovan bonus dok je igrao Evropski rulet, tvrde?i da uslovi kazina ukazuju da je trebalo da se pojavi obave?tenje za igre u kojima je bonus igra zabranjena, ?to se nije dogodilo. Tim za ?albe je pregledao slu?aj i zaklju?io da je igra ograni?ena i da je doprinela 0% zahtevima za kla?enje. Uprkos tvrdnji igra?a da nije prikazana nikakva poruka o gre?ci, odsustvo dokaza koji bi podr?ali ovu tvrdnju dovelo je do odluke da je vra?anje depozita najrazumniji ishod. ?alba je zatvorena, po?to je kazino potvrdio da je depozit vra?en igra?u.
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