The player from Japan had his bonus confiscated while playing European Roulette, claiming that the casino's terms indicated a notification should have appeared for games where bonus play was prohibited, which did not occur. The Complaints Team reviewed the case and concluded that the game was restricted and contributed 0% to wagering requirements. Despite the player's assertion that no error message was displayed, the absence of evidence to support this claim led to the decision that the return of the deposit was the most reasonable outcome. The complaint was closed, as the casino confirmed that the deposit had been returned to the player.
Spelaren fr?n Japan fick sin bonus konfiskerad n?r han spelade europeisk roulette och h?vdade att kasinots villkor angav att ett meddelande borde ha dykt upp f?r spel d?r bonusspel var f?rbjudet, vilket inte intr?ffade. Klagom?lsteamet granskade fallet och drog slutsatsen att spelet var begr?nsat och bidrog med 0 % till oms?ttningskraven. Trots spelarens p?st?ende att inget felmeddelande visades, ledde avsaknaden av bevis f?r att st?dja detta p?st?ende till beslutet att returen av ins?ttningen var det rimligaste resultatet. Klagom?let avslutades, eftersom kasinot bekr?ftade att ins?ttningen hade ?terl?mnats till spelaren.
Automatiskt ?versatt: