Dragi Grams.bet kazino,
Kao ?to je prethodno obja?njeno, stav kompanije Casino Guru o kori??enju VPN-ova ili pode?avanja sa dve SIM kartice fokusira se na to da li takve konfiguracije daju igra?u nepravednu prednost u odnosu na kazino ili druge igra?e. U ovom slu?aju nije utvr?ena prevarna namera. Obe SIM kartice koje je igra? koristio usmerile su veze kroz zemlje u kojima su registracija i igranje u va?em kazinu dozvoljeni.
?tavi?e, igra? tvrdi da je igrao samo jednu igru, Piggy Tap, koja je tako?e dostupna u obe gorepomenute jurisdikcije. Na osnovu toga, verujemo da igra? nije stekao nepravednu prednost i da su dobici akumulirani kroz redovno igranje. Iz na?e perspektive, pod ovim okolnostima, dobici igra?a treba da budu priznati.
Dragi Krinkelsmartini ,
Na?alost, po?to kazino ostaje ?vrst pri svojoj prvobitnoj odluci - koja izgleda da se ne mo?e pregovarati - nema daljih koraka koje mo?emo preduzeti u ovoj fazi. Stoga ?u sada zaklju?iti ovu ?albu kao nere?enu .
Razumem da ovaj ishod nije ono ?to ste o?ekivali. Me?utim, imajte na umu da nere?ene ?albe direktno uti?u na ocenu kazina, ?to na kraju mo?e uticati na njegov pristup re?avanju sporova. Ukoliko kazino odlu?i da ponovo razmotri ovo pitanje u budu?nosti, ponovo ?emo otvoriti ?albu i obavestiti vas putem e-po?te.
U me?uvremenu, preporu?ujem da se obratite Upravi za licenciranje igara na sre?u u An?uanu (AOFA) i podnesete ?albu direktno putem licencne zna?ke prikazane u podno?ju veb stranice kazina.
Za smernice o tome kako da efikasno podnesete ?albu regulatoru, korisne informacije mo?ete prona?i na http://www.kpvfaw.com/submitting-complaints-to-regulators .
Ako vam je potrebna pomo? u vezi sa procesom podno?enja ili dobijete odgovor od regulatora, slobodno mi po?aljite e-po?tu na [email protected] .
Zaista mi je ?ao ?to ovog puta nisam mogao da ponudim povoljnije re?enje.
Srda?an pozdrav,
Kubo
Dear Grams.bet Casino,
As previously explained, Casino Guru’s position on the use of VPNs or dual-SIM setups centers on whether such configurations grant a player an unfair advantage over the casino or other players. In this case, no fraudulent intent was identified. Both SIM cards used by the player routed connections through countries where registration and gameplay at your casino are permitted.
Moreover, the player claims to have played only a single game, Piggy Tap, which is also available in both of the aforementioned jurisdictions. Based on this, we believe that the player gained no unfair advantage and that the winnings were accumulated through regular gameplay. From our perspective, under these circumstances, the player’s winnings should be honored.
Dear krinkelsmartins,
Unfortunately, as the casino remains firm in its original decision - which appears to be non-negotiable - there are no further steps we can take at this stage. Therefore, I will now proceed to close this complaint as unresolved.
I understand that this outcome is not what you were hoping for. However, please note that unresolved complaints have a direct impact on the casino’s rating, which may eventually influence its approach to dispute resolution. Should the casino choose to revisit this matter in the future, we will reopen the complaint and notify you via email.
In the meantime, I recommend reaching out to the Anjouan Gaming Licensing Authority (AOFA) and submitting a complaint directly through the license badge displayed in the footer of the casino's website.
For guidance on how to effectively submit your complaint to the regulator, you can find helpful information at http://www.kpvfaw.com/submitting-complaints-to-regulators.
If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at [email protected].
I’m truly sorry that I couldn’t provide a more favorable resolution this time.
Best Regards,
Kubo
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